TanyaHelenaP

Then why can't I see it?

chisquared

What do you see when you search BKK to VTE on 13 March?

TanyaHelenaP

This is what I see (7 flights, all transfering via Singapore and Luang Prabang). I've already logged in and tried searching both from the home page and the "book flights" link in the KrisFlyer main page. Same result.

(BTW I got 500 points through a promotion)

flumoxed

You need to select "Redeem Flights" not "Book Flights" to see award availability.

chisquared

Above the boxes where you enter your origin and destination, there should be an option that says “Redeem Flights”. You’ll want to select that to view flights that you can redeem miles for.

spk307

TanyaHelenaP

Nope. I tried that first time round and got the following screen for more than 20-30 different search possibilities (including small/frequent SG routes)



Based on this personal experience alone, I feel SG has been worst airline in the world in terms of customer experience. Hope some bad reviews will nudge these slackers to change...

I mean, why must I go through the hassle of calling when everything is done smoothly online nowadays...?

spk307

chisquared

TanyaHelenaP

I had already written the full city names and selected from dropdown box. It changes to a code only on the error page,

What's going on...

maestro1981

Dear TanyaHelenaP,

I can confirm availability for BKK-VTE on 13 Mar in Saver Economy Class (12,500 points).

Try this (in exact order):
1) Go to www.singaporeair.com
2) Select the circle for "Redeem flights"
3) Wait about 5 seconds (for the page to load the cities)
4) In "From", type "BKK" and make sure to click the full city name which should pop up
5) In "To", type "VTE" and make sure to click the full city name which should pop up
6) Select the date and make sure that "one-way" circle is selected
7) Tick the "Flexible travel dates" box
8) Click "Search"
9) Login, if it prompts you.

Then you should see it ))

Unfortunately, the website has some bugs, but if you do the process in this order, you should get you where you need to go )) Most importantly is Step 3 (one of the biggest site bugs for this process), as well as the full names for Steps 4 & 5.

Hope this helps ))

epigram

Alternatively use the mobile app .The cities are in a list so you don't have the issue about having to wait for the cities to load

TanyaHelenaP

I followed each step exactly as you said, and get exactly the same error.

TanyaHelenaP

I tried this, too. Here's the result:



(this is what I had selected)

rhizopod

Following this thread with interest as I experienced my fair share of technology (and phone agent) issues trying to book a saver award as two separate one-ways for travel for next Jan/Feb 2020. Confirmed that I also can see TG economy saver availability for your date using Chrome for Windows, Firefox for Windows, and SQ app for Android. I'm now thinking it might be a problem with your KrisFlyer account so have just a few comments/suggestions:

1. Call the agent and ask them politely to hold the saver reservation for you as wait for the points to transfer. They might refuse, ask for your transaction confirmation code, or comply without issue. If they refuse or say they might charge you for making the booking over the phone, tell them the website is not working or HUCA.
2. Did you have to type in your PIN on the mobile app before searching? Are you logged in on the desktop website while conducting the searches? I have to be.
3. Try creating a second KrisFlyer account and see if you can get the availability that way. I'm really thinking this could be a problem with your specific to your account.

Hope you are able to get this resolved!