SQ and UA falling out / Trouble with Star Alliance?
Jan 23, 2019, 8:49 pm
#1
Original Poster
Join Date: May 2018
Programs: SQ
Posts: 9
SQ and UA falling out / Trouble with Star Alliance?
Has anyone recently booked a ticket on SingaporeAir.com from SIN to another US city connecting via UA? I tried to get a price for SIN->ATL on the SQ website for May 2019 and got a price with Delta Airlines instead! I had no issue on ANA website and got NH-UA routing. I tried SIN->SEA and got a connection with Alaska instead! I also noticed that recently redemptions using Krisflyer for TG and NH seems to stop on 26th Dec 2019 onwards (even though they had released tickets for Dec on a daily basis (ending with 25 Dec) more than 1 week ago).
I also read some article that MileagePlus can't redeem SQ and TG flights until further notice due to an "IT glitch". However, such a glitch seems to be extending to commercial tickets for more than a few days (strange for IT issue not fixed for so long when it comes to actual revenue impacted), while commercial bookings on ANA-UA is okay. So is UA and SQ having a backlash, and tit-for-tat, due to SQ launching so many promotional tickets from SIN to LAX/SFO/NEW and UA is stopping connections from these cities to save its own business on Asia routes?
Or Star Alliance is showing some cracks?
'
I also read some article that MileagePlus can't redeem SQ and TG flights until further notice due to an "IT glitch". However, such a glitch seems to be extending to commercial tickets for more than a few days (strange for IT issue not fixed for so long when it comes to actual revenue impacted), while commercial bookings on ANA-UA is okay. So is UA and SQ having a backlash, and tit-for-tat, due to SQ launching so many promotional tickets from SIN to LAX/SFO/NEW and UA is stopping connections from these cities to save its own business on Asia routes?
Or Star Alliance is showing some cracks?
'
Jan 23, 2019, 10:18 pm
#2
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
SQ has released J redemption seats to MileagePlus on their SYD-CBR-SIN flights until the latest glitch (I know as I'm booked on one using MP points), so I am discounting the conspiracy theories (as usual)
Jan 23, 2019, 10:30 pm
#3
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Jan 23, 2019, 11:54 pm
#4
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,331
They have been feuding forever.... well ever since SQ allied themselves with AS against UA. Maybe there were some precursor to that I don't know.
And UA didn't show SQ availability on their website for years and years. It was all still bookable on the phone.
Nothing new here.
And UA didn't show SQ availability on their website for years and years. It was all still bookable on the phone.
Nothing new here.
Jan 24, 2019, 1:07 am
#5
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
Jan 24, 2019, 8:23 am
#6
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
And as a counterpoint, SQ is currently the only UA partner for which their IT supports direct seat reservations through your UA reservation.