Devaluation Time - New Award Chart Effective 24 January 2019
Jan 4, 2019, 2:11 pm
#31
Join Date: Mar 2011
Posts: 1,171
That would save me the cost on half of it but I wanted to do a RT saver so I get the stopover free. Without that I would end up paying 200 for the two of us.
I'm going to have to calculate it out when I get home which option is cheaper overall. The plan is LAX-NRT-SIN on Jan 3 or Jan 4 2020, SIN-NRT->stopover in NRT on the 16th then NRT-LAX on the 23rd. The website only lets you book the whole trip/stopovers when the whole schedule covering the trip is available.
I'm going to have to calculate it out when I get home which option is cheaper overall. The plan is LAX-NRT-SIN on Jan 3 or Jan 4 2020, SIN-NRT->stopover in NRT on the 16th then NRT-LAX on the 23rd. The website only lets you book the whole trip/stopovers when the whole schedule covering the trip is available.
I tried something similar lax-nrt-hkg but they quote me two segments full price. I was looking at advantage booking which includes a free stopover.. only saved $100 stopover fee.
Jan 4, 2019, 2:37 pm
#33
Join Date: Mar 2016
Posts: 114
Mileage indicated is only valid for non stop between two destinations with no connections or transits.
LAX (Zone 12) to HKG (Zone 4) doesn't have a non stop.
Jan 6, 2019, 2:57 pm
#35
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Feb 6, 2019, 1:49 pm
#36
Join Date: May 2017
Posts: 480
So currently ticketed 2 F awards MNL > SIN > SYD. Wanting to change to MNL > SIN > MEL. I booked this pre devaluation. If I change now trying to figure out if I'll owe the additional 5k in miles per ticket, or if it will just be the $25 change of route fee. I'm guess only the $25 since I will not need to redeposit miles, just changing final route.
Any thoughts?
Any thoughts?
Feb 6, 2019, 3:37 pm
#37
Join Date: Mar 2016
Posts: 114
So currently ticketed 2 F awards MNL > SIN > SYD. Wanting to change to MNL > SIN > MEL. I booked this pre devaluation. If I change now trying to figure out if I'll owe the additional 5k in miles per ticket, or if it will just be the $25 change of route fee. I'm guess only the $25 since I will not need to redeposit miles, just changing final route.
Any thoughts?
Any thoughts?
Feb 6, 2019, 3:39 pm
#38
Suspended
Join Date: Aug 2018
Posts: 590
So currently ticketed 2 F awards MNL > SIN > SYD. Wanting to change to MNL > SIN > MEL. I booked this pre devaluation. If I change now trying to figure out if I'll owe the additional 5k in miles per ticket, or if it will just be the $25 change of route fee. I'm guess only the $25 since I will not need to redeposit miles, just changing final route.
Any thoughts?
Any thoughts?
Feb 6, 2019, 3:45 pm
#40
Join Date: May 2017
Posts: 480
Feb 7, 2019, 10:58 am
#41
Join Date: May 2017
Posts: 480
Not looking good, but we will see.
Feb 7, 2019, 2:48 pm
#42
Suspended
Join Date: Aug 2018
Posts: 590
Well, tried calling today to get the flight switched. While she did find availability for the flight she informed me they have since changed the amount of miles required to book that award. She stated the ticket would need to be reissued and it would be required to add an addition 5,000 miles per ticket. Yikes! So I explained it has been only 2 weeks since the devaluation and hoped they could extended a one time courtesy since I have already booked this flight, just wanted to make a small change. She then stated that they have been very strict with this and that it will require the additional miles. I politely asked if I might speak to a supervisor and see if they could extended the courtesy. She said she would send a special request, but actually said she doubted they would be willing to switch. So, she mentioned she would call me back in a couple of days to inform me of the decision.
Not looking good, but we will see.
Well, tried calling today to get the flight switched. While she did find availability for the flight she informed me they have since changed the amount of miles required to book that award. She stated the ticket would need to be reissued and it would be required to add an addition 5,000 miles per ticket. Yikes! So I explained it has been only 2 weeks since the devaluation and hoped they could extended a one time courtesy since I have already booked this flight, just wanted to make a small change. She then stated that they have been very strict with this and that it will require the additional miles. I politely asked if I might speak to a supervisor and see if they could extended the courtesy. She said she would send a special request, but actually said she doubted they would be willing to switch. So, she mentioned she would call me back in a couple of days to inform me of the decision.
Not looking good, but we will see.
Feb 7, 2019, 3:49 pm
#43
Join Date: Nov 2014
Location: Los Angeles
Posts: 48
Well, tried calling today to get the flight switched. While she did find availability for the flight she informed me they have since changed the amount of miles required to book that award. She stated the ticket would need to be reissued and it would be required to add an addition 5,000 miles per ticket. Yikes! So I explained it has been only 2 weeks since the devaluation and hoped they could extended a one time courtesy since I have already booked this flight, just wanted to make a small change. She then stated that they have been very strict with this and that it will require the additional miles. I politely asked if I might speak to a supervisor and see if they could extended the courtesy. She said she would send a special request, but actually said she doubted they would be willing to switch. So, she mentioned she would call me back in a couple of days to inform me of the decision.
Not looking good, but we will see.
Well, tried calling today to get the flight switched. While she did find availability for the flight she informed me they have since changed the amount of miles required to book that award. She stated the ticket would need to be reissued and it would be required to add an addition 5,000 miles per ticket. Yikes! So I explained it has been only 2 weeks since the devaluation and hoped they could extended a one time courtesy since I have already booked this flight, just wanted to make a small change. She then stated that they have been very strict with this and that it will require the additional miles. I politely asked if I might speak to a supervisor and see if they could extended the courtesy. She said she would send a special request, but actually said she doubted they would be willing to switch. So, she mentioned she would call me back in a couple of days to inform me of the decision.
Not looking good, but we will see.
I'd say your chances are pretty slim on getting that waived.
Feb 7, 2019, 7:24 pm
#44
Join Date: Jul 2011
Location: Singapore
Programs: SQ/CX
Posts: 87
It can just be lip service "yes we will escalate..... " but nothing will be done.
Service staff faces rude and unreasonable customers daily, such as flights delay due to weather or airport closure or events that are totally out of the service staff control.
They are just working for the company making an honest living, shouting does not help anything.
Normally we will go the extra mile to assist people who are nice and understanding, who will appreciate the situation.
Disclaimer: Not affiliated with Singapore Airlines
Feb 7, 2019, 7:30 pm
#45
Suspended
Join Date: Aug 2018
Posts: 590
About a month ago, I had an F award on SQ metal. However, it had 2 legs, stopover in Tokyo. I called to cancel just the 1st leg and apparently SQ's policy doesn't allow that, have to cancel the whole ticket. When I looked at award space from NRT-LAX, there was space but not at the saver price I already had a ticket for. The girl wasn't getting it, and didn't get it until I raised my voice and threw a few expletives in for good measure. The girl relented and did as I asked. Sometimes being nice doesn't work.
You might, but the representative that was dealing with the OP wasn't.