50+ hour delay on Scoot - TR713 - Groundhog day - any advice?
Jan 6, 2019, 11:40 pm
#31
Join Date: Dec 2018
Location: Bombay
Programs: JetPrivelege, AsiaMiles, British Airways AVOIS
Posts: 7
Jan 7, 2019, 12:01 am
#32
Join Date: Sep 2008
Posts: 7,875
The price of a Scoot SIN->Athen ticket is about SGD$700+ to $800+.
But all I see are only complaints and compensation seeking attempts from this plane load of passengers.
Any LLC airlines would not want to delay their flights, especially from a European city with EC261 in force. The compensation alone is more than the price of the ticket.
Add on 2 nights of hotel accommodation, transfers, meals and finally, a spare aircraft and fuel to ferry the passenger back to Singapore, the cost really blow through the roof.
If I was a passenger on this flight, I would be grateful that the flight had been delayed (for my safety) and Scoot had been taking care of me. I rather come home 56 hours later in one piece.....than not at all.
(Audio)
But all I see are only complaints and compensation seeking attempts from this plane load of passengers.
Any LLC airlines would not want to delay their flights, especially from a European city with EC261 in force. The compensation alone is more than the price of the ticket.
Add on 2 nights of hotel accommodation, transfers, meals and finally, a spare aircraft and fuel to ferry the passenger back to Singapore, the cost really blow through the roof.
If I was a passenger on this flight, I would be grateful that the flight had been delayed (for my safety) and Scoot had been taking care of me. I rather come home 56 hours later in one piece.....than not at all.
(Audio)
Jan 7, 2019, 6:52 am
#33
Join Date: Dec 2012
Posts: 80
On the other hand, you can see how quickly the Norwegian SIN-LGW failed and i dont think this route will last too long either. When you can get SIN-ATH in QR for 800+, it doesnt make much sense to risk it with TR.
Jan 7, 2019, 4:46 pm
#34
Join Date: Dec 2012
Posts: 1,676
Sorry to hear about your experience.
I have only flown Scoot once - short haul, and it was a perfectly fine experience. However, things I've heard here and on other sites reinforce my opinion that I should avoid medium-long haul budget carriers where possible.
I have only flown Scoot once - short haul, and it was a perfectly fine experience. However, things I've heard here and on other sites reinforce my opinion that I should avoid medium-long haul budget carriers where possible.
Jan 7, 2019, 7:15 pm
#35
Join Date: Sep 2008
Posts: 7,875
You are right, coming under the SQ umbrella, they need to do alot better than this.
On the other hand, you can see how quickly the Norwegian SIN-LGW failed and i dont think this route will last too long either. When you can get SIN-ATH in QR for 800+, it doesnt make much sense to risk it with TR.
On the other hand, you can see how quickly the Norwegian SIN-LGW failed and i dont think this route will last too long either. When you can get SIN-ATH in QR for 800+, it doesnt make much sense to risk it with TR.
Admittedly that is not true with transportation in all parts of the world but most would agree with that sentiment, that cheaper flights do not mean/should not mean unsafe flights.
Jan 7, 2019, 7:38 pm
#36
Join Date: Jul 2010
Posts: 189
No, they are not complaining....only the passengers are complaining.
If it has been a Lion Air incident, the same passengers (opps, rather their kins) will be complain why they didn't delay the aircraft.
(Audio)
Jan 7, 2019, 7:51 pm
#37
Join Date: Jul 2010
Posts: 189
Jan 7, 2019, 9:38 pm
#40
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,900
Regarding Scoot, folks here are not familiar how bad they are in their delays and treating like sh$t their customers. Here is list of their delays in last 2 month, three of them - >24h
9 November: TR734 from SIN to TXL delayed 10 hours
- 21 November: TR18 from SIN to MEL delayed 8 hours
- 25 November: TR616 from BKK to SIN delayed 7 hours
- 26 November: TR869 from BKK to SIN delayed 29 hours
- 18 December: TR713 from ATH to SIN delayed more than 2 days
- 30 December: TR899 from TPE to SIN delayed almost 2 days
- 1 January: TR100 from SIN to CAN delayed 14 hours
Last edited by invisible; Mar 18, 2019 at 9:56 pm
Jan 7, 2019, 10:19 pm
#41
Join Date: Jul 2010
Posts: 189
Jan 7, 2019, 11:42 pm
#42
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,900
Because they are under the same umbrella and thus Scoot needs to have the same performance is wrong expectation. Right expectation would be Scoot to do better job regardless under what umbrella it is. In current situation - they are just simply awful.
Jan 8, 2019, 1:02 am
#43
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,403
That is exactly what's happening here and now. They got you home safety, not at $1 but at a huge loss. They fulfilled their obligation.
No, they are not complaining....only the passengers are complaining.
If it has been a Lion Air incident, the same passengers (opps, rather their kins) will be complain why they didn't delay the aircraft.
(Audio)
No, they are not complaining....only the passengers are complaining.
If it has been a Lion Air incident, the same passengers (opps, rather their kins) will be complain why they didn't delay the aircraft.
(Audio)
The point is not that the airline fulfilled its contract. It performed it days late by either not having the regulatory approvals required, or a mechanical issue (whatever the story is). They could have performed the contract by either flying a replacement plane sooner, or arranging transport on an alternative carrier.
Jan 8, 2019, 1:04 am
#44
Join Date: Jul 2010
Posts: 189
For the Paris one, the insurance gave me $800.(Audio)
Jan 8, 2019, 1:10 am
#45
Join Date: Jul 2010
Posts: 189
Not that it's really relevant, but you are comparing comparing apples with oranges here. A domestic indonesian flight is not quite the same as the fully owned subsidiary of a major international pleayer - one with a brand and reputation to protect.
The point is not that the airline fulfilled its contract. It performed it days late by either not having the regulatory approvals required, or a mechanical issue (whatever the story is). They could have performed the contract by either flying a replacement plane sooner, or arranging transport on an alternative carrier.
The point is not that the airline fulfilled its contract. It performed it days late by either not having the regulatory approvals required, or a mechanical issue (whatever the story is). They could have performed the contract by either flying a replacement plane sooner, or arranging transport on an alternative carrier.
You want performance like major international player - one with a brand and reputation to protect, you fly SQ with SQ ticket pricing..
You want LCC pricing, you fly Scoot or a better LCC.
(Audio)
Last edited by Audio; Jan 8, 2019 at 1:16 am