SQ cancels flight, no substitute flight offered, no fare adjustment or refund
Aug 17, 2018, 5:06 pm
#61
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None. Hence SQ should offer OP option of full refund without any fee. It is unclear if full refund without fee was offered to OP. I think SQ did but someone disputed that.
OP can choose to fly whatever is still available. Then partial refund, if any, should be calculated based on segments flown.
OP can choose to fly whatever is still available. Then partial refund, if any, should be calculated based on segments flown.
Aug 17, 2018, 5:40 pm
#63
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But airlines do call it schedule change. There is no such thing as schedule cancellation in airlines parlance.
Aug 17, 2018, 10:55 pm
#64
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Aug 17, 2018, 10:57 pm
#65
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None. Hence SQ should offer OP option of full refund without any fee. It is unclear if full refund without fee was offered to OP. I think SQ did but someone disputed that.
OP can choose to fly whatever is still available. Then partial refund, if any, should be calculated based on segments flown.
OP can choose to fly whatever is still available. Then partial refund, if any, should be calculated based on segments flown.
Aug 18, 2018, 3:31 am
#66
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Airlines can fullfill the contract with (reasonable) delays and/or diversions, but cannot dodge its elementary component of getting pax from A to B.
If you are quite sure, post the relevant passage i.e. you read the contract.
Aug 18, 2018, 4:38 am
#67
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Again, I seriously doubt it, in that even low-cost airlines can't avoid it.
Airlines can fullfill the contract with (reasonable) delays and/or diversions, but cannot dodge its elementary component of getting pax from A to B.
If you are quite sure, post the relevant passage i.e. you read the contract.
Airlines can fullfill the contract with (reasonable) delays and/or diversions, but cannot dodge its elementary component of getting pax from A to B.
If you are quite sure, post the relevant passage i.e. you read the contract.
so what you suggest SQ to do? charter private jet for OP for SFO - IND?
Like any big corporations contract they will more likely to "compensate " the pax rather than just charter a flight to do the leg.
unfortunately the fare diffence is nothing
Aug 18, 2018, 4:42 pm
#68
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I'm glad you've given up on your nonsensical, evidence-free claim that SQ is somehow legally protected from contract law.
Is that the only possibility to fly from IND from SFO?
Is that the only possibility to fly from IND from SFO?
Aug 19, 2018, 3:17 am
#69
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Is that the only possibility to fly from IND from SFO?
Aug 19, 2018, 5:33 am
#71
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Aug 19, 2018, 6:31 am
#72
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Yet you post as though you do.
Do a search for SFO-IND and you'l find at least 3 commercial enterprises that provide that service.
Your argument relies on SQ not being able to supply that service, and thus the contract, outside of existing alliances, and that it is SQ that designates what constitutes contract law.
Aug 19, 2018, 6:59 am
#73
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As happens on FT, the two separate problems are being conflated.
1. What OP's remedy is should SQ not rebook him to IND (which could, by the way be a connection rather than nonstop). E.g., is there a refund, does SQ have a rebooking obligation??? This question is answered by reading the contract which OP agreed to. Rather than arguing about what a contract might say, one must pull up the COC and read the specific document.
2. Whether OP is entitled to recover the costs he chose to incur by using self-help and booking a separate ticket. That is likely to be a losing proposition. But, as with #1 , the issue is not "contract law" but what this contract says.
1. What OP's remedy is should SQ not rebook him to IND (which could, by the way be a connection rather than nonstop). E.g., is there a refund, does SQ have a rebooking obligation??? This question is answered by reading the contract which OP agreed to. Rather than arguing about what a contract might say, one must pull up the COC and read the specific document.
2. Whether OP is entitled to recover the costs he chose to incur by using self-help and booking a separate ticket. That is likely to be a losing proposition. But, as with #1 , the issue is not "contract law" but what this contract says.
Aug 19, 2018, 1:29 pm
#74
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What also happens are tangents are created. A particular tangent i spotted on this thread was attempted to be blocked, obviously without success. If the responses in this attempt are seen as an argument about what a contract might say, it failed. I'm not sure why, as it appeared clear that whatever each airline has in their contract, it categorically cannot state that "pax A to B" is discretionary, which is a matter of contract law and not what might be in the contract. Any suggestion that an elementary component of the contract is missing would have to be evidence-free, as demonstrated by the absence of such in this thread.
It may well have been a misstep to not remain focussed on the above issue by including the fact that flights between SFO and IND are indeed commercially available without charter.
It may well have been a misstep to not remain focussed on the above issue by including the fact that flights between SFO and IND are indeed commercially available without charter.
Sep 17, 2018, 5:58 pm
#75
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Update: As someone above predicted, when I made an issue of the situation with DOT, Mastercard, UA, AS, SQ customer relations, etc. SQ cancelled my entire itinerary and purported that I had forefiet the entire fare. Further, SQ phone representative told me I couldn’t buy a new ticket for the same dates because at least one segment was sold out.
Later, in an email, SQ asserted that SQ was not responsible for the cancellation and alleged that UA had gone into the SQ system and cancelled my SQ flights. UA wrote that was impossible. AS also denied any role. SQ always denied any responsibility or financial liability for discontinuation of SQ codeshare SFO-IND service.
As recently as a week ago, it seemed my late September two week Indonesian holiday with friends would not come off, I would be out many thousands of dollars for prepaid hotels, diving, etc., and have a ticket SFO-IND of no use.
Now the good news! Last week SQ reinstated all my flights, although not all of my previously selected and extra charge seat assignments.
Today, in an email, SQ says it is making a fare adjustment by way of credit card refund equal to the UA fare.
TA provided assistance resolving the situation with SQ, but seemed unhappy about it.
The whole ordeal was very stressful and time consuming. I still do not understand why, when AS announced discontinuation of service, SQ didn’t immediately offer to put me on the UA flight or offer some other reasonable alternative other than its plan to strand me at SFO and keep the fare equivalent I had paid.
Later, in an email, SQ asserted that SQ was not responsible for the cancellation and alleged that UA had gone into the SQ system and cancelled my SQ flights. UA wrote that was impossible. AS also denied any role. SQ always denied any responsibility or financial liability for discontinuation of SQ codeshare SFO-IND service.
As recently as a week ago, it seemed my late September two week Indonesian holiday with friends would not come off, I would be out many thousands of dollars for prepaid hotels, diving, etc., and have a ticket SFO-IND of no use.
Now the good news! Last week SQ reinstated all my flights, although not all of my previously selected and extra charge seat assignments.
Today, in an email, SQ says it is making a fare adjustment by way of credit card refund equal to the UA fare.
TA provided assistance resolving the situation with SQ, but seemed unhappy about it.
The whole ordeal was very stressful and time consuming. I still do not understand why, when AS announced discontinuation of service, SQ didn’t immediately offer to put me on the UA flight or offer some other reasonable alternative other than its plan to strand me at SFO and keep the fare equivalent I had paid.