SQ cancels flight, no substitute flight offered, no fare adjustment or refund
Aug 15, 2018, 4:47 pm
#46
Join Date: Dec 2009
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Any compensation relates to the breach of the entire contract.
Aug 15, 2018, 5:09 pm
#47
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However, OP chose not to get a full refund.
Aug 16, 2018, 1:12 am
#49
Join Date: Dec 2008
Location: SYD, Australia
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And indeed, has, in my view, determined the contract leaving a refund the only available remedy.
I’d suggest that OP will need a new ticket ex IND as well.
Interesting that OP has not come back for a couple of days.
I’d suggest that OP will need a new ticket ex IND as well.
Interesting that OP has not come back for a couple of days.
Aug 16, 2018, 4:00 am
#50
Join Date: Jun 2009
Location: SIN
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Aug 16, 2018, 4:07 am
#51
Join Date: Jun 2009
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Honestly speaking, I don't understand how any airline could get away with dropping a segment in the route. There is a contract in place to get a passenger from point A to point B.
It is of no interest of the passenger what the agreements are between the airlines.
SQ as the ticketing airline owes the passenger the passage to IND.
It is of no interest of the passenger what the agreements are between the airlines.
SQ as the ticketing airline owes the passenger the passage to IND.
If SQ does not offer a full refund, then yes, bring SQ to court. The fact that the OP is still want to take the trip even he has to pay $162 extra means that this is probably still the "best" option for his trip. If not, just ask for full refund and rebook the alternative.
airlines ticket is not always A + B + C > A + B
Aug 16, 2018, 6:25 am
#52
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
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A full refund may or may noy be al that useful to OP if the cost of new fare is >$162 more than original fare. I can’t help but think he problem here is that it is through a TA. SQ should be working with their codeshare partner to make it right.
Aug 16, 2018, 6:36 am
#53
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Aug 16, 2018, 11:24 pm
#54
Join Date: Jun 2017
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Well, I saw this interesting threat.
I suspect which this “change” of itinerary, SQ has to recalculate the fare and it ends up probably the same (or even higher) than the original price. Hence SQ will not provide any refund, as there is nothing to be refunded.
I never really read the whole contract myself, but I am quite sure there must be a clause that may protect SQ for this kind of circumstances.
It is co share flight. It is entirely SQ fault.
I guess either you just ask for full refund or just pay that $162. Or like other say, try to ask them to route you via sea. But since you booked through TA, you need to ask your TA to contact SQ.
I suspect which this “change” of itinerary, SQ has to recalculate the fare and it ends up probably the same (or even higher) than the original price. Hence SQ will not provide any refund, as there is nothing to be refunded.
I never really read the whole contract myself, but I am quite sure there must be a clause that may protect SQ for this kind of circumstances.
It is co share flight. It is entirely SQ fault.
I guess either you just ask for full refund or just pay that $162. Or like other say, try to ask them to route you via sea. But since you booked through TA, you need to ask your TA to contact SQ.
And i think SQ also state that the base fare cannot be used for calculation of prorates.
Aug 16, 2018, 11:56 pm
#55
Join Date: Jan 2014
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i think the fare rules stated the domestic flight are to be on AS/SQ/B6/DL/AM n some other carriers flight n exclude UA flight. So if need to go via UA, there might be adjustment of pricing.
And i think SQ also state that the base fare cannot be used for calculation of prorates.
Aug 17, 2018, 3:03 am
#56
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But fare rules should go out the window in the event of an irregular change. SQ has a contract to get OP to IND and they have failed to do so as their codeshare partner has dropped a flight. As far as an individual consumer is concerned, why is this any different than SQ cutting SIN-SFO flights and instead of flying one DPS-SIN-LAX to connect to SFO, they just tell them we're flying you to SIN and that's where your journey will end because the fare rules don't allow us to do anything else.
The difference of your example, if it is SQ flight, then it is within their control and decision. Not on code-share. I do not know if SQ does code share with AS on all flights or only on certain flight. The other issue that I think may cause the complication, OP said all the tickets are on SQ ticket stock (618). If other AS flights via SEA are not SQ code share flight, can it be ticketed in 618 ticket stock?
Aug 17, 2018, 3:05 am
#57
Join Date: Jun 2009
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Well if you drop JFK-IAD-JFK, you need to pay the airlines $2509. this is the case, if you want to have a valid JFK-LHR ticket. If you just buy LHR-JFK-IAD-JFK-LHR because it is cheaper and do not flifght JFK-IAD, you will get the return segment cancelled.
Aug 17, 2018, 6:07 am
#58
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Aug 17, 2018, 4:37 pm
#59
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