Award Change - Agent Can't See Saver Award on Connecting Flight?
Jul 13, 2018, 4:07 pm
#1
Original Poster
Join Date: Sep 2010
Location: LAX
Posts: 135
Award Change - Agent Can't See Saver Award on Connecting Flight?
Hi,
Not too familiar with the ins and outs of Krisflyer... totally confused as to whether I got a bad agent or if award availability actually changes depending on if it's a single or connecting flight?
I have the following reservation: LAX-ICN[Stopover]-SIN-DPS. LAX-ICN-SIN in First; SIN-DPS in Business
I'd like to get rid of the stopover so bringing the ICN-SIN-DPS flights forward a few days. Looking at the flights individually on the website, ICN-SIN has saver First; SIN-DPS has saver Business (on 4 of 5 flights). When I called to make the change, the agent was able to see the saver First but not the Saver business. Making the change would require me to pony up an additional 35k miles (advantage) + fees. This makes no sense as I'd be better off just canceling the SIN-DPS leg and booking it separately for 17.5k.
Any thoughts? Thanks!
Not too familiar with the ins and outs of Krisflyer... totally confused as to whether I got a bad agent or if award availability actually changes depending on if it's a single or connecting flight?
I have the following reservation: LAX-ICN[Stopover]-SIN-DPS. LAX-ICN-SIN in First; SIN-DPS in Business
I'd like to get rid of the stopover so bringing the ICN-SIN-DPS flights forward a few days. Looking at the flights individually on the website, ICN-SIN has saver First; SIN-DPS has saver Business (on 4 of 5 flights). When I called to make the change, the agent was able to see the saver First but not the Saver business. Making the change would require me to pony up an additional 35k miles (advantage) + fees. This makes no sense as I'd be better off just canceling the SIN-DPS leg and booking it separately for 17.5k.
Any thoughts? Thanks!
Jul 15, 2018, 4:35 am
#3
Join Date: Sep 2008
Posts: 7,875
So how would you know?
Jul 15, 2018, 5:00 am
#4
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Hi,
Not too familiar with the ins and outs of Krisflyer... totally confused as to whether I got a bad agent or if award availability actually changes depending on if it's a single or connecting flight?
I have the following reservation: LAX-ICN[Stopover]-SIN-DPS. LAX-ICN-SIN in First; SIN-DPS in Business
I'd like to get rid of the stopover so bringing the ICN-SIN-DPS flights forward a few days. Looking at the flights individually on the website, ICN-SIN has saver First; SIN-DPS has saver Business (on 4 of 5 flights). When I called to make the change, the agent was able to see the saver First but not the Saver business. Making the change would require me to pony up an additional 35k miles (advantage) + fees. This makes no sense as I'd be better off just canceling the SIN-DPS leg and booking it separately for 17.5k.
Any thoughts? Thanks!
Not too familiar with the ins and outs of Krisflyer... totally confused as to whether I got a bad agent or if award availability actually changes depending on if it's a single or connecting flight?
I have the following reservation: LAX-ICN[Stopover]-SIN-DPS. LAX-ICN-SIN in First; SIN-DPS in Business
I'd like to get rid of the stopover so bringing the ICN-SIN-DPS flights forward a few days. Looking at the flights individually on the website, ICN-SIN has saver First; SIN-DPS has saver Business (on 4 of 5 flights). When I called to make the change, the agent was able to see the saver First but not the Saver business. Making the change would require me to pony up an additional 35k miles (advantage) + fees. This makes no sense as I'd be better off just canceling the SIN-DPS leg and booking it separately for 17.5k.
Any thoughts? Thanks!
SIN-DPS is not easy sector to get nowadays. Why don’t you keep your original itinerary’s?
Jul 15, 2018, 8:19 am
#5
Join Date: Jul 2000
Location: AUH
Posts: 8,266
You don't - only the call centre can tell you. But what I'm saying is that you can't check availability for different legs and then expect the overall itinerary to have the same availability, if there is less than 24 hours between the flights.
Jul 15, 2018, 12:41 pm
#6
Original Poster
Join Date: Sep 2010
Location: LAX
Posts: 135
Thanks everyone. Never knew some programs operate this way. I've always confirmed availability for each sector and than called in to book.
LAX-ICN 8/24; would like to change ICN-SIN-DPS to 8/26. Original itin has a 2 day stopover in Seoul which I no longer need.
LAX-ICN 8/24; would like to change ICN-SIN-DPS to 8/26. Original itin has a 2 day stopover in Seoul which I no longer need.
Jul 15, 2018, 10:01 pm
#7
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
Jul 16, 2018, 1:10 am
#8
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Perhaps it may be due to 22-Aug is Public Holiday in Singapore (and also Indonesia) so there may be some people doing extended trip on that week. Seoul is quite popular destination these days.
Last edited by lingua101; Jul 16, 2018 at 1:29 am