Singapore pulling some funny business on SAS Partner Awards
Apr 22, 2018, 6:34 pm
#1
Suspended
Original Poster
Join Date: Apr 2018
Posts: 2
Singapore pulling some funny business on SAS Partner Awards
One way biz class from Europe to N America should be 65k miles. SQ website is pricing a one way business award on SAS at 95,000 miles and listing it under First Class even though SAS doesn't have first class.
When I called, agent insisted these awards were 95k.
Very shady Singapore, very shady.
When I called, agent insisted these awards were 95k.
Very shady Singapore, very shady.
Apr 23, 2018, 4:53 am
#2
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,331
They show F options on TK too even though TK doesn't have F.
However the website doesn't allow you to do more than view the available flight options... i.e. it doesn't price the ticket (miles + $) when you select your preferred flight and doesn't let you book.
Did you try HUACA?
However the website doesn't allow you to do more than view the available flight options... i.e. it doesn't price the ticket (miles + $) when you select your preferred flight and doesn't let you book.
Did you try HUACA?
Apr 23, 2018, 7:47 pm
#6
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
If by saying this you are implying that SQ is trying to rip you off, I can only offer up an old quote "Never ever attribute to malice what can be adequately explained by incompetence".
IIRC, typically the fare bucket used by F awards in star alliance is "O" class. However carriers without F (eg NZ, TK, SK) do use "O" class for commercial tickets - NZ for premium economy and TK and SK for economy (at least according to ExpertFlyer). Hence the inventory seen when doing a star alliance award search for F awards, is actually showing commercial inventory for lower class of travel. Avianca's Life Miles had the same problem showing availability in F for NZ, for what was commercial premium economy seats. Someone should write to SQ and point out this problem. It seems there mappings are not completely correct.
IIRC, typically the fare bucket used by F awards in star alliance is "O" class. However carriers without F (eg NZ, TK, SK) do use "O" class for commercial tickets - NZ for premium economy and TK and SK for economy (at least according to ExpertFlyer). Hence the inventory seen when doing a star alliance award search for F awards, is actually showing commercial inventory for lower class of travel. Avianca's Life Miles had the same problem showing availability in F for NZ, for what was commercial premium economy seats. Someone should write to SQ and point out this problem. It seems there mappings are not completely correct.
Jun 30, 2018, 6:12 pm
#7
Join Date: Feb 2016
Location: Chicago
Programs: United 1k, Hyatt Globalist, Marriott Plat
Posts: 231
Happening when I try and search ORD-CDG and get routed through either CPH or ARN on SAS. Showing as first class inventory when they clearly don't have that class of service.
Jun 30, 2018, 9:00 pm
#8
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,903
On *A carriers with First, including SQ, the fare class for First awards is O. But on SK, O is a cash (non-award) Economy fare. SQ's systems probably aren't smart enough to recognise that. Even ExpertFlyer seems to label SK's O as "First Class".
It would be interesting to see if the Krisflyer booking goes through. First Class award rates for a revenue Economy ticket
