Delay in re-set of level miles after KF Gold requalification
Mar 27, 2018, 4:55 pm
#1
Original Poster
Join Date: Mar 2017
Posts: 1,727
Delay in re-set of level miles after KF Gold requalification
For the third time now in a span of two years, my KF level miles did not reset to zero after I completed 50K qualifying miles. As a consequence, each time I have had subsequent flights being credited to the previous year total instead of starting a new year. These were corrected after e-mail messages to them and / or called them.
However, now on the last occasion, I re-qualified for KF Gold in early February and took an eligible *A flight in the second half of March and those miles were credited to the previous qualification period instead of to a new qualification period. I have called them and sent them e-mail (to [email protected]), but there has neither been a correction nor a response.
However, now on the last occasion, I re-qualified for KF Gold in early February and took an eligible *A flight in the second half of March and those miles were credited to the previous qualification period instead of to a new qualification period. I have called them and sent them e-mail (to [email protected]), but there has neither been a correction nor a response.
- Do other KF members experience the same problem?
- What is the most effective way to escalate this up on SQ's chain of command?
- Why cannot SQ accomplish the simple task of re-setting a member's levels back to zero as soon as they have re-qualfied?
Mar 27, 2018, 9:02 pm
#2
Join Date: Jul 2005
Location: Singapore
Programs: SQ *G, BA Gold, Bonvoy Ambassador Elite LFT Titanium , Hyatt Discoverist, ALL Diamond
Posts: 666
The miles don't reset as soon as you achieve 50,000 but only on your anniversary date of your membership.
From the T&C
"d. These Elite miles will be reset to zero at the end of a member’s individual Elite membership year, a period of 12 consecutive months starting from the date of membership upgrade/renewal."
I routinely exceed 50k early in my qualification year but i have to wait until a month before renewal date for SQ to reset the membership.
So they basically give you an extra month in the new year to achieve but it doesn't reset that much earlier.
https://www.singaporeair.com/en_UK/p...conditions-kf/
From the T&C
"d. These Elite miles will be reset to zero at the end of a member’s individual Elite membership year, a period of 12 consecutive months starting from the date of membership upgrade/renewal."
I routinely exceed 50k early in my qualification year but i have to wait until a month before renewal date for SQ to reset the membership.
So they basically give you an extra month in the new year to achieve but it doesn't reset that much earlier.
https://www.singaporeair.com/en_UK/p...conditions-kf/
Mar 28, 2018, 6:40 pm
#5
Original Poster
Join Date: Mar 2017
Posts: 1,727
The miles don't reset as soon as you achieve 50,000 but only on your anniversary date of your membership.
From the T&C
"d. These Elite miles will be reset to zero at the end of a member’s individual Elite membership year, a period of 12 consecutive months starting from the date of membership upgrade/renewal."
I routinely exceed 50k early in my qualification year but i have to wait until a month before renewal date for SQ to reset the membership.
So they basically give you an extra month in the new year to achieve but it doesn't reset that much earlier.
https://www.singaporeair.com/en_UK/p...conditions-kf/
From the T&C
"d. These Elite miles will be reset to zero at the end of a member’s individual Elite membership year, a period of 12 consecutive months starting from the date of membership upgrade/renewal."
I routinely exceed 50k early in my qualification year but i have to wait until a month before renewal date for SQ to reset the membership.
So they basically give you an extra month in the new year to achieve but it doesn't reset that much earlier.
https://www.singaporeair.com/en_UK/p...conditions-kf/