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Star Alliance Awards Devaluation, Online Star Alliance Awards & New Service Fees

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Old Nov 14, 17, 1:27 am
  #1
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Join Date: Jul 2015
Posts: 939
Star Alliance Awards Devaluation, Online Star Alliance Awards & New Service Fees

As part of our ongoing efforts to give our members greater convenience, we are pleased to inform you that PPS Club and KrisFlyer members will be able to redeem miles for flights on Star Alliance and other partner airlines on singaporeair.com or via our mobile app from 7 December 2017.

At the same time, updates have also been made to redemption award levels for Star Alliance carriers and will take effect on the same day. Click here to view the new Star Alliance Award Chart.

With effect from 7 December 2017, an offline service fee of USD25 or 2,500 KrisFlyer miles will be introduced for the following services rendered by any Singapore Airlines office and reservations hotline:
Redemption ticket bookings
Redemption ticket changes
Redemption upgrades
KrisFlyer membership services, including updating of passport details, adding or changing Redemption Group Nominees

As an exclusive benefit, this offline service fee will be waived for all PPS Club members and Supplementary card holders.
Current chart.

New chart.

They'll need to sort their IT out before they can take bookings offline as far as I'm concerned.
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Old Nov 14, 17, 1:38 am
  #2
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By eyeball, some of the increases look hefty for business & first class.
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Old Nov 14, 17, 1:44 am
  #3
 
Join Date: Jul 2014
Location: Singapore
Programs: SQ KF Gold, HHonors Gold, SPG Plat
Posts: 224
Not all that convinced on *A availability in premium classes anyway, so will mostly be irrelevant to me.
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Old Nov 14, 17, 1:56 am
  #4
 
Join Date: May 2010
Posts: 1,172
For SWP>Europe at least it looks like the new rates simply bring them in line with the new SQ chart. In other words, plugging the loophole that resulted earlier this year from the SQ chart being enhanced but the *A chart staying untouched.
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Old Nov 14, 17, 2:04 am
  #5
 
Join Date: Jul 2007
Location: Sydney, Australia
Programs: QF, Skywards, SQ, Centurion
Posts: 391
Shame about the increases, but I am forever thankful that I will no longer need to book *A awards via the call centre which was painful.
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Old Nov 14, 17, 2:31 am
  #6
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Originally Posted by haydensydney View Post
Shame about the increases, but I am forever thankful that I will no longer need to book *A awards via the call centre which was painful.
Which was my point. What makes you think it will work online? I'll hazard a guess that most people will still need to call in based on what SQ's systems are like. Hopefully they've rectified their IT before going ahead with this.
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Old Nov 14, 17, 2:50 am
  #7
 
Join Date: Sep 2016
Location: MNL / SFO / NYC
Programs: IHG Spire Amb / UA Plat / AA Plat
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This is a devaluation for those routings that are unbookable online, like AAA-SIN-BBB wherein you want to take a different flight for SIN-BBB and there is availability but the combination doesn't show up online.

An example is the SQ 917 > SQ 860 > SQ 2 redemption in F that I booked with points transferred from Citi. Online only allowed SQ 917 > SQ2 so had to call it in.
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Old Nov 14, 17, 3:35 am
  #8
 
Join Date: May 2003
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Programs: QF LTG, SQ EGTP, MH Silver, SPG Gold
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Originally Posted by TravelwhileyouEat View Post
An example is the SQ 917 > SQ 860 > SQ 2 redemption in F that I booked with points transferred from Citi. Online only allowed SQ 917 > SQ2 so had to call it in.
In the grand scheme of things when you're spending that much on an F award, $35* or 2500 pts is still fairly trivial.

* telling it as it is for Singaporeans
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Old Nov 14, 17, 4:04 am
  #9
 
Join Date: Dec 2007
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SQ has lost its one and only advantage in regard to handling their business with other star alliance members: reasonable redemption rates with other star alliance members in their FFP

NO more SQ FFP
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Old Nov 14, 17, 4:24 am
  #10
 
Join Date: May 2014
Location: Brisbane, Australia
Posts: 313
I just received an email with this in it...

"This service fee will be waived for transactions that cannot be performed online."
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Old Nov 14, 17, 5:44 am
  #11
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Join Date: Jul 2015
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You're right. I've just seen a friend's email and it says that. The email I received omitted that due to my status so it looked from my post as though it was a catch 22 for routes not bookable online.
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Old Nov 14, 17, 6:37 am
  #12
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Join Date: Jul 2005
Location: Singapore
Programs: SQ *G, BA Gold, SPG Lifetime PLT, Hyatt Explorist, Relais & Chateaux 5C
Posts: 609
I have done a quick spreadsheet to highlight the differences in redemption between the current and new rate as of Dec 7th, 2017.
I might have made some data capture mistakes but it should give you a good idea of where it is going to hurt.
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Old Nov 14, 17, 6:43 am
  #13
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Join Date: Jul 2005
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Programs: SQ *G, BA Gold, SPG Lifetime PLT, Hyatt Explorist, Relais & Chateaux 5C
Posts: 609
Digest ex-SIN

North Asia 1: Increase of 36% in Biz and 27% in First
North Asia 2: Increase of 8% for both Biz and First
South West Pacific: Increase of 20% for both Biz and First
North America: Increase of 20% in First
Hawaii, Central America: Increase of 20% in First
Europe: Increase of 6% in biz and 20% in First
Middle East: Increase of 30% in biz and 21% in First
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Old Nov 14, 17, 6:47 am
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Join Date: Dec 2012
Posts: 92
In miles:

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Last edited by sch7458; Nov 14, 17 at 6:54 am
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Old Nov 14, 17, 7:43 am
  #15
 
Join Date: Mar 2003
Posts: 845
It will be interesting to see if the online booking tool will be updated to allow mixed cabin rewards . It has always been extremely frustrating to have to call in to book a mixed cabin award even when it was SQ to SQ connection.
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