Website Error for Premium Economy
Jun 19, 2017, 3:16 am
#1
Original Poster
Join Date: Feb 2009
Posts: 568
Website Error for Premium Economy
There seems to be a pretty major problem with the website at the moment for various destinations (and SQ are wondering why they are losing passengers?)
For example:
- Search for a flight from SYD to MXP all the way in Premium Economy (eg. SQ222 + SQ368)
- When you select the Premium Economy tab, only the flight from SYD-SIN shows in Premium and SIN-MXP shows in standard Economy (yet the flights do have Premium). The same on the return leg.
It's not date specific and also happens for various other destinations with Premium Economy on both connecting legs.
Anyone else experienced this?
For example:
- Search for a flight from SYD to MXP all the way in Premium Economy (eg. SQ222 + SQ368)
- When you select the Premium Economy tab, only the flight from SYD-SIN shows in Premium and SIN-MXP shows in standard Economy (yet the flights do have Premium). The same on the return leg.
It's not date specific and also happens for various other destinations with Premium Economy on both connecting legs.
Anyone else experienced this?
Jun 19, 2017, 3:47 am
#2
Join Date: May 2012
Location: SYD
Programs: OZ Platinum LifeTime; DL PM; QF Gold; VA Gold; HH Diamond; IHG Diamond
Posts: 1,128
I guess SQ is inadvertently agreeing with most travellers that their PE product is not only disappointing but overpriced! :P
I flew 2 sectors in PE when it was released a while back (SYD-SIN return) and would rather pay the extra for a C, or take the significant saving in Y.
I flew 2 sectors in PE when it was released a while back (SYD-SIN return) and would rather pay the extra for a C, or take the significant saving in Y.
Jun 19, 2017, 8:53 am
#3
Join Date: Mar 2017
Posts: 595
I guess SQ is inadvertently agreeing with most travellers that their PE product is not only disappointing but overpriced! :P
I flew 2 sectors in PE when it was released a while back (SYD-SIN return) and would rather pay the extra for a C, or take the significant saving in Y.
I flew 2 sectors in PE when it was released a while back (SYD-SIN return) and would rather pay the extra for a C, or take the significant saving in Y.
PY does not worth that much of a premium!
Jun 20, 2017, 10:08 pm
#7
Join Date: Sep 2012
Posts: 27
I haven't seen any issues when searching either but doing the same as 2 separate flights...
Jul 13, 2017, 11:59 am
#11
Original Poster
Join Date: Feb 2009
Posts: 568
It's definitely a website error (for months now!) as I bought the fare via the SQ call centre. Pretty shocking.
Jul 13, 2017, 3:32 pm
#12
Join Date: May 2004
Programs: TG Gold, BA Gold
Posts: 334
Curiously this error does happen to end up favouring you if the loads are tight enough that only flexi saver eco or flexi fare eco are available.
The flight I'm looking at from europe has 4 sectors round trip, of which 3 are PE and one is being forced into eco because either the plane doesn't have PE or (seperately checked) the PE cabin is full. The price is then cheaper than the flexi eco only fare.
so in essence, 3 sectors our of 4 in PE for for less than 4 out of 4 sectors in Flexi Eco.
Only really helps be of value if the load is high enough that you don't get the option for cheaper economy buckets.
The flight I'm looking at from europe has 4 sectors round trip, of which 3 are PE and one is being forced into eco because either the plane doesn't have PE or (seperately checked) the PE cabin is full. The price is then cheaper than the flexi eco only fare.
so in essence, 3 sectors our of 4 in PE for for less than 4 out of 4 sectors in Flexi Eco.
Only really helps be of value if the load is high enough that you don't get the option for cheaper economy buckets.
