SQ dropped my upgrade, lost my bulkhead seats and now cannot sit with SO.
Feb 28, 2017, 3:54 pm
#1
Original Poster
Join Date: Jan 2016
Posts: 10
SQ dropped my upgrade, lost my bulkhead seats and now cannot sit with SO.
So, has anyone else had awful luck with SQ?
Almost a year ago, I booked two premium economy saver seats LAX-NRT, paid an extra $75 per seat for bulkhead. I also wait-listed business. My flight is coming up next week and I get the text/email that my waitlist is ready to be confirmed. I call in immediately and go through the whole song and dance, completely ecstatic about the news. Woman tells me everything is set and I'll get an email within a few minutes. About 36 hours go by and I still have no confirmation and no ticket under my name. I call in and they tell me the business seats were dropped from selection before my wait list cleared, they've sold my PE seats and they can't put me in business right now, but will put in an "urgent request" for me. The only seats available in PE are, of course, not bulkhead and not anywhere near each other.
I'm honestly not sure what to do here. This is my first international award flight. How do I go about handling this so I can at least sit with my SO? For the bulkhead, I'm obviously going to request a refund or go forward with a chargeback if they aren't able to upgrade me to business. Has this happened to anyone?
Almost a year ago, I booked two premium economy saver seats LAX-NRT, paid an extra $75 per seat for bulkhead. I also wait-listed business. My flight is coming up next week and I get the text/email that my waitlist is ready to be confirmed. I call in immediately and go through the whole song and dance, completely ecstatic about the news. Woman tells me everything is set and I'll get an email within a few minutes. About 36 hours go by and I still have no confirmation and no ticket under my name. I call in and they tell me the business seats were dropped from selection before my wait list cleared, they've sold my PE seats and they can't put me in business right now, but will put in an "urgent request" for me. The only seats available in PE are, of course, not bulkhead and not anywhere near each other.
I'm honestly not sure what to do here. This is my first international award flight. How do I go about handling this so I can at least sit with my SO? For the bulkhead, I'm obviously going to request a refund or go forward with a chargeback if they aren't able to upgrade me to business. Has this happened to anyone?
Feb 28, 2017, 6:56 pm
#2
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,727
So, has anyone else had awful luck with SQ?
Almost a year ago, I booked two premium economy saver seats LAX-NRT, paid an extra $75 per seat for bulkhead. I also wait-listed business. My flight is coming up next week and I get the text/email that my waitlist is ready to be confirmed. I call in immediately and go through the whole song and dance, completely ecstatic about the news. Woman tells me everything is set and I'll get an email within a few minutes. About 36 hours go by and I still have no confirmation and no ticket under my name. I call in and they tell me the business seats were dropped from selection before my wait list cleared, they've sold my PE seats and they can't put me in business right now, but will put in an "urgent request" for me. The only seats available in PE are, of course, not bulkhead and not anywhere near each other.
I'm honestly not sure what to do here. This is my first international award flight. How do I go about handling this so I can at least sit with my SO? For the bulkhead, I'm obviously going to request a refund or go forward with a chargeback if they aren't able to upgrade me to business. Has this happened to anyone?
Almost a year ago, I booked two premium economy saver seats LAX-NRT, paid an extra $75 per seat for bulkhead. I also wait-listed business. My flight is coming up next week and I get the text/email that my waitlist is ready to be confirmed. I call in immediately and go through the whole song and dance, completely ecstatic about the news. Woman tells me everything is set and I'll get an email within a few minutes. About 36 hours go by and I still have no confirmation and no ticket under my name. I call in and they tell me the business seats were dropped from selection before my wait list cleared, they've sold my PE seats and they can't put me in business right now, but will put in an "urgent request" for me. The only seats available in PE are, of course, not bulkhead and not anywhere near each other.
I'm honestly not sure what to do here. This is my first international award flight. How do I go about handling this so I can at least sit with my SO? For the bulkhead, I'm obviously going to request a refund or go forward with a chargeback if they aren't able to upgrade me to business. Has this happened to anyone?
If you are okay to relinquish biz and stay with original booking in PEY, tell them that and ask for your original, paid seat back.
IIRC, premium seat payment would not be refunded if your biz seat comes through as you changed it / gave it up and not SQ. If you travel PEY and don't have your premium seat then you are do a refund of course.
If you got any flexibility with travel dates or if there are multiple daily flights to your destination that could be another option to enable them to open up biz seats for you if nothing else works. YMMV
Mar 1, 2017, 4:38 pm
#3
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
While it is not an excuse for SQ to mess up the waitlist, all airlines (including SQ) will insist that - ALL SEAT ASSIGNMENTS ARE NOT GUARANTEED.
So you should hope that the waitlist issue get fixed and you are back on business.
So you should hope that the waitlist issue get fixed and you are back on business.
Mar 1, 2017, 5:29 pm
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This. Push politely, but firmly. You do not have a right to your old seats. So, you need to enlist a manager's assistance and that means getting someone to want to help you.
Mar 2, 2017, 12:15 am
#5
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,727
My recommendation is still to focus on getting the J class award part fixed and not trying to go back to status quo before SQs mess up.
Mar 2, 2017, 3:48 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Mar 2, 2017, 6:29 pm
#7
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,727
No one is saying that seat assignments are guaranteed so mellow out and go easy on your all caps. SQ hasn't even offered him a refund yet or done much to fix the problems they caused so OP needs to press them on a resolution.
Mar 4, 2017, 10:48 pm
#8
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
If op has proof, email/SMS, op should insist.
Sq messed it up, they need to fix it.
I got confirmation on my wait list , I tried to do the ticketing on list and the system screw it up. I called in, they said they can't see it and I told them I have email to proof it.
They asked me to send email within few hours they managed to get the seat back.
Sq messed it up, they need to fix it.
I got confirmation on my wait list , I tried to do the ticketing on list and the system screw it up. I called in, they said they can't see it and I told them I have email to proof it.
They asked me to send email within few hours they managed to get the seat back.