SQ flight changed to Silk Air - *A Gold benefits?
#1
Original Poster
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,100
SQ flight changed to Silk Air - *A Gold benefits?
My SIN-MLE-SIN flights were booked on SQ on the 777 as a Y award. As a LH *G I was treated to lounge access in both SIN and MLE, extra 20kg baggage and priority baggage handling. I can live without the priority baggage but I will have more than 30kg luggage and while MI is not part of *Alliance my original ticket was operated by a *A airline.
Any way to get at least lounge access and negotiate the baggage benefit with SQ as they are responsible for the downgrade?
Mrs Sydfly is flying in C and while she can get lounge access in SIN it will not be the Silverkris lounge but just the dreaded *G lounge. Also, no book the cook and far inferior seats on an almost 5h flight. Is there any compensation SQ offers in this case?
Any way to get at least lounge access and negotiate the baggage benefit with SQ as they are responsible for the downgrade?
Mrs Sydfly is flying in C and while she can get lounge access in SIN it will not be the Silverkris lounge but just the dreaded *G lounge. Also, no book the cook and far inferior seats on an almost 5h flight. Is there any compensation SQ offers in this case?
#2
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,438
I believe one of the 2 daily flights are still operated by SQ. Perhaps ask for a switch to that.
You could try to get them to honour *G benefits on an MI flight. Never tried so I don't know what your chances are. But even if they honour in writing, I would expect a lot of resistance on the ground, because hardly anyone does that.
Think I read somewhere MI C now come with SilverKris access. Someone else can verify. You're right about the seats, IFE and food onboard.
You could try to get them to honour *G benefits on an MI flight. Never tried so I don't know what your chances are. But even if they honour in writing, I would expect a lot of resistance on the ground, because hardly anyone does that.
Think I read somewhere MI C now come with SilverKris access. Someone else can verify. You're right about the seats, IFE and food onboard.
#4
Original Poster
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,100
I believe one of the 2 daily flights are still operated by SQ. Perhaps ask for a switch to that.
You could try to get them to honour *G benefits on an MI flight. Never tried so I don't know what your chances are. But even if they honour in writing, I would expect a lot of resistance on the ground, because hardly anyone does that.
Think I read somewhere MI C now come with SilverKris access. Someone else can verify. You're right about the seats, IFE and food onboard.
You could try to get them to honour *G benefits on an MI flight. Never tried so I don't know what your chances are. But even if they honour in writing, I would expect a lot of resistance on the ground, because hardly anyone does that.
Think I read somewhere MI C now come with SilverKris access. Someone else can verify. You're right about the seats, IFE and food onboard.
So I guess I would need to lodge a formal complaint/request to SQ. Is there a particular email address where you don't just get a monkey response?
#5
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,438
Sure, but to go to the extent to pay you for your hotels etc; unlikely. To allow you to cancel penalty free or rebook to depart 1 day earlier/later sounds more plausible.
Just give customer service a ring, the SG one during office hours in Singapore might be of help. Good luck and let us know the outcome
Just give customer service a ring, the SG one during office hours in Singapore might be of help. Good luck and let us know the outcome
#6
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
What are your priorities?
It seems you are not interested in visiting the KrisFlyer Gold Lounges in SIN. Why make such a fuzz?
The easiest way would be for SQ to reimbourse the additional baggage fee.
It might be worth asking SQ to increase your luggage allowance on the MI flights.
As a LH *G I was treated to lounge access in both SIN and MLE
but just the dreaded *G lounge.
Any way to get at least lounge access and negotiate the baggage benefit with SQ as they are responsible for the downgrade?
It might be worth asking SQ to increase your luggage allowance on the MI flights.
#7
Original Poster
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,100
Update: It took a lot of phone calls, super visors etc and in the end SQ did not sort this out until I actually was on the plane leaving for my trip! In the end I was granted the extra baggage and lounge access in SIN and MLE, however, the airport staff in MLE had no clue and denied access initially. It then took another phone call at $5/min to sort this out again at check-in.
Overall, a less than pleasant experience, a terribly filthy flight on Silkair which I will avoid like the plague going forward (the entire floor and every single seat looked like it had been vomited on repeatedly over many years! they showed 6 Western movies of which 3 of them were years old and they did not even change in another direction!).
SQ really needs to rethink their strategy for the premium market of Maldives. Why don't they let Tiger take care of the low end of the market and at least offer 2 decent flights per day on SQ equipment. I'd rather flyer via CMB next time on Sri Lankan.
Overall, a less than pleasant experience, a terribly filthy flight on Silkair which I will avoid like the plague going forward (the entire floor and every single seat looked like it had been vomited on repeatedly over many years! they showed 6 Western movies of which 3 of them were years old and they did not even change in another direction!).
SQ really needs to rethink their strategy for the premium market of Maldives. Why don't they let Tiger take care of the low end of the market and at least offer 2 decent flights per day on SQ equipment. I'd rather flyer via CMB next time on Sri Lankan.
#8
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
#9
Join Date: Aug 2014
Location: Singapore
Programs: SQ TPPS, BA Silver
Posts: 333
They do have some old A320s still flying around unfortunately, and you may have gotten one. Even in J the seats are terribly uncomfortable.
#10
Join Date: Apr 2008
Location: SYD; Central Coast, NSW
Programs: UA, 1K 2MM
Posts: 947
I have an SQ ticketed itinerary: SYD (SQ242):SIN(SQ5092):BKI and return with both the outgoing and returning legs from SIN-BKI on MI (Silk Air). I am flying in Y with *G status. Normally no problem accessing the KF or *A lounges in SYD or SIN as a *G flying SQ but not sure if I can access the *A lounge in SIN as I understand MI is not part of the *A. Also can I access the MI lounge in BKI as a *G flying on an SQ ticketed itinerary? Thanks for any feedback!
Iain
Iain