Credit card verification at SQ checking counter
Oct 5, 16, 3:07 pm
#1
Original Poster
Join Date: Mar 2016
Posts: 264
Credit card verification at SQ checking counter
Hi Experts,
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
Oct 5, 16, 3:12 pm
#2
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Gold, EK Gold, Amex Plat, SPG Gold, Accor Gold
Posts: 1,299
Originally Posted by hondaman82
Hi Experts,
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
For one flight in First the AKL SQ Airport Manager rang to remind me about making sure I had my credit card that I had used to book.
Oct 5, 16, 3:12 pm
#3
Join Date: Apr 2014
Location: LAX, SNA, LGB
Posts: 154
Originally Posted by hondaman82
Hi Experts,
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
Last edited by hsumh316; Oct 5, 16 at 3:18 pm
Oct 5, 16, 7:28 pm
#4
Join Date: Mar 2015
Programs: HH Diamond, IHG Plat, GHA Black
Posts: 1,821
Originally Posted by hondaman82
... in case they need to see it at the checking counter.
Oct 5, 16, 8:11 pm
#6
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,658
Originally Posted by hondaman82
Hi Experts,
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
http://www.flyertalk.com/forum/singa...-question.html
http://www.flyertalk.com/forum/singa...ook-check.html
http://www.flyertalk.com/forum/singa...ion-check.html
Oct 5, 16, 8:13 pm
#7
Join Date: Jul 2005
Location: SIN and wandering.
Posts: 1,549
Originally Posted by hondaman82
Hi Experts,
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
Please advise if the CC used to book ticket need to be activated during check in. The booking charge already posted in my acct and I also already paid off the balance. I plan to cancel my CC months before the actual travel date but still keep it in case they need to see it at the checking counter. Will they swipe it for any reason? Thanks
Once I was told that I needed to go to the Customer Service Centre or the airport to verify my credit card. I'm thinking this is because it's an offline payment since I gave my credit card details over the phone.
Otherwise, it should be quite straightforward if the payment is made online.
Oct 5, 16, 11:34 pm
#9
Join Date: Aug 2014
Location: Singapore
Programs: SQ TPPS, BA Silver
Posts: 333
If I am not mistaken this is dependent on 1) how you purchased your ticket, and/or 2) how secure your credit card is.
For 1), if you purchased it through an agent, SQ should not ask for your credit card as you are not paying SQ directly. It is the agent's responsibility to ensure that they can collect payment from you, not SQ's.
For 2), this is for situations where you have purchased a ticket directly from SQ's website. If your credit card does not have added authorization such as the 2FA (two-factor authentication) where the credit card company/bank sends you a text with a code or you use a token to key in a code during payment, then SQ may request for the physical card.
As an example, I recently purchased my SQ tickets via expedia which did not require the 2FA. However, I had absolutely no problems checking in or traveling because expedia was confident that it was able to collect my money. On the other hand, I had also booked directly from SQ's website and had to go through the 2FA process, which was sufficient enough not to require a credit card check at check-in.
Hope this helps but please don't quote me!
For 1), if you purchased it through an agent, SQ should not ask for your credit card as you are not paying SQ directly. It is the agent's responsibility to ensure that they can collect payment from you, not SQ's.
For 2), this is for situations where you have purchased a ticket directly from SQ's website. If your credit card does not have added authorization such as the 2FA (two-factor authentication) where the credit card company/bank sends you a text with a code or you use a token to key in a code during payment, then SQ may request for the physical card.
As an example, I recently purchased my SQ tickets via expedia which did not require the 2FA. However, I had absolutely no problems checking in or traveling because expedia was confident that it was able to collect my money. On the other hand, I had also booked directly from SQ's website and had to go through the 2FA process, which was sufficient enough not to require a credit card check at check-in.
Hope this helps but please don't quote me!
Oct 6, 16, 2:41 am
#10
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot on map
Programs: AA-PlatLife, BA-Gold, SPG-LTP, HL-DIA
Posts: 25,749
Basically -
You won't be asked to show the cc used to book on its website if you went through the extra security procedures eg Verify by Visa, Secure by Mastercard etc. If you cc has these features, you may even book the ticket for someone else. If you cancel your card before you travel, you need to keep the actual card and show IF requested. If you lost your card, you will need to get a letter from your bank stating the old card # and the new card # and the reason why you have a different card.
The only time you are asked to show the cc (and its not to swipe the card, but they will need it to verify the last four digits used only)... is if your cc does not have those features, and you did not go through the extra security protocol.
You will not need to show your cc if you booked through an OTA, or an actual travel agency.
SQ not the only airline doing this. Most airlines in Asia doing similar procedure.
You won't be asked to show the cc used to book on its website if you went through the extra security procedures eg Verify by Visa, Secure by Mastercard etc. If you cc has these features, you may even book the ticket for someone else. If you cancel your card before you travel, you need to keep the actual card and show IF requested. If you lost your card, you will need to get a letter from your bank stating the old card # and the new card # and the reason why you have a different card.
The only time you are asked to show the cc (and its not to swipe the card, but they will need it to verify the last four digits used only)... is if your cc does not have those features, and you did not go through the extra security protocol.
You will not need to show your cc if you booked through an OTA, or an actual travel agency.
SQ not the only airline doing this. Most airlines in Asia doing similar procedure.
Oct 6, 16, 10:30 am
#11
FlyerTalk Evangelist
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,039
From June 2016
"Air Canada credit card verification policy leaves woman stranded in Thailand"
http://www.cbc.ca/news/canada/edmont...land-1.3635524
"Air Canada credit card verification policy leaves woman stranded in Thailand"
http://www.cbc.ca/news/canada/edmont...land-1.3635524
Oct 6, 16, 11:06 am
#12
Join Date: Sep 2016
Location: MNL / SFO / NYC
Programs: IHG Spire | Marriott Plat | UA Plat | AA Plat Pro
Posts: 533
I've never had an issue with CC verification at airports, but many factors play into this. As previous posters mentioned, if your card has an extra security/verification feature then it is less likely you will be asked to present it. Anorther factor would be the ground agent, some just ask for it for whatever arbitrary reason they can think of and since it is in the booking conditions that you need to present it if asked, I always just bring it with me (or proof that I had the card with me, usually a letter from my bank, when I booked in case it was lost or stolen).
