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Three more calls to SQ over the past day and still no resolution. All the "US" agents I've been getting insist that there are no more Thursday flights ex-IAH in their schedule and that they cannot rebook on OAL ("there's no SQ flight number on the UA flights so we can't book them", one of them told me, seriously...) so take SQ on Wednesday or full refund. Had half a mind to ask them what happens to IAH-DME pax if they can only rebook on SQ but they'd probably tell me they have to fly IAH-MAN-SIN-DME so I didn't bother.

SIN-based agents keep insisting that only the IAH/US reservations office can deal with the change and they claim they've put in requests for US reservations to call me back but no dice. Not going to call US reservations again since I'm pretty sure I'm just getting India/the Philippines who have no idea what's going on.

My guess is they're still working out agreements with OAL (hopefully LH and not UA) to take over the pax and will contact us eventually once they figure things out so I'd just sit tight for now. The lack of communication and the lying from all the phone agents is incredibly frustrating though. Have half a mind to go to the ION sales office when I get back to SIN in August and park myself there until I get some resolution (but seeing how things have gone so far they'd probably tell me to go to IAH and sort it out there ).

After 7 phone calls I can't even push for UA Y let alone LH lol. And from my experiences with the call center you might actually be able to get option 4 since it's the only one with SQ flight numbers

Guy Betsy

There's no US office. All English speaking reservations are located in India.

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That explains a lot. So if the SIN agents say they're going to get the US office to call me should I be expecting the same incompetence from India that I've been getting from calling the US reservations line? And if the SIN-based agents are unable to do anything any advice on how to reach someone actually empowered to resolve things like this?

SK AAR

Speaking to general reservation agents in a situation like this will often get you nowhere. They have limited powers and are not able to book OAL unless there is a SQ msg/memo authorising this; clearly SQ hasn't got this far yet. I would wait a while until alternatives have become available - you are not the only pax in this situation.

continentalclub

I'm in the different, but related, position that my SIN-MAN (op via MUC) has been cancelled, and I've been rebooked 21 hours earlier on the new direct service.

There's no service the following day, and the rebook is unworkable.

SQ has not covered itself in glory with long holds for the contact centre and, thus far, no practical solutions beyond the promise of further call backs from them.

oneworld82

This schedule change turned out to be awesome for me...!

So, I was originally booked on ZRH-SIN-HKG for ~105,000 miles, in F saver, for November. My work plans changed, and all of a sudden a trip to Europe for work was not happening anymore. Oddly enough, SQ charges the same number of miles for IAH-DME-SIN-HKG. Since I am based in DFW, that was a reasonable routing, since I would get much more time in SQ F, although ZRH is operated by A380 and IAH by an old 777. I made this change exactly 3 days before SQ announced that they were going to move IAH-DME to IAH-MAN.

This came with a schedule change, that would me make miss my connection in SIN.

After calling the Singapore call center, and explaining that I really needed to be in HKG by my original scheduled time, I proposed that they rebooked me out of JFK which, coincidentally, would connect with my original flight. Saver F on JFK-FRA-SIN was of course closed (is it ever available??), but the agent pushed the request through and today, for just SGD22 more in taxes, I was rebooked on the A380 out of JFK!

Overall, two nice upgrades for the same number of miles and just ~$70 in extra taxes/change fees!

RussianTexan

Good job!! That's great for you. I'm flying SQ61 IAH-DME next Tuesday and I think it'll be the last time I'll ever fly it. What the hell am I going to do with my KrisFlyer program miles?

chinatraderjmr

Unfortunately, when you use miles you do so at your own peril when it comes to being protected on OAL's. However, keep in mind LH will open seats up from IAH, DFW & most other US gateways within 14 days of travel. (This is for F). SQ can't MAKE them do it earlier but

CHSDOC

Was booked on SIN-IAH-DME in Feb. Deciding whether to keep the new SIN-MAN-IAH in F or drop it in favor of the more direct and timely SIN-SFO on the a350 in J.

The J product looks nice. Should I stay in F or drop for J?

lkar

So, the U.K. APD is supposed to be refundable if you connect in the U.K., even on split tickets. That's great in theory, but not if the carrier won't comply. BA and AA are great, but I recently had to give up with IB. I'm looking at a MAN-IAH award that works great for us, but we would buy separate tix on Easyjet to get to MAN the night before. Anyone want to guess how Singapore will respond to the issue? It's an $800 savings, but if their customer service stinks on these kind of issues I might pass.

ruthenium101

I have IAH-DME booked in Dec, award J, no status with SQ.

Should I expect a simple refund of miles and YQ or rebooking on *A, presumably LH/UA?

chinatraderjmr

I doubt they will rush to refund you money that they would say didn't go to them in the first place. Your certainly entitled to it if the stop is less then 24 hours & im pretty sure SQ will refund you anything due. But unfortunately I would plan on either a long wait or a lot of calls to cust service

chinatraderjmr

Don't expect anything in a timely manor unless you get hold of cust svc ASAP. I'm sure they will gladly put you on UA, LH, LX and/or OS IF there are award seats avail. If not, they will refund you everything. The one thing they won't do IMO unless your a PPS member is fight for you w these other carriers to make a seat avail if it's not already open

rivlinm

Just got an email for my April DME>IAH booking offering either:

1) Full refund (although my miles are now expired)
2) Ability to rebook before Oct31

Do I have any legs to stand on with DOT to be rebooked on another carrier?

If my miles that I used for this flight have already expired, can I expect to receive 'fresh' miles?

Madone59

I'd be proactive and call. My experience with the SQ reservations team has been like pushing sand up a hill. Changing my F award (which was also booked via DME) was painful.