Scoot has started cancelling flights
Jul 13, 2016, 4:24 pm
#1
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Scoot has started cancelling flights
Is it normal for Scoot to start cancelling flights from Australia to Singapore due to "operational requirements?"
Family had a flight booked into Singapore and then on air asia to Kuala Lumpur and a short 3 night stay in KL before flying back to Singapore for a family wedding.
It has now caused problems as it means the family have to change the air asia tickets, incur additional costs and lose a full day in KL before the wedding.
Does Scoot have a reputation of cancelling flights?
Family had a flight booked into Singapore and then on air asia to Kuala Lumpur and a short 3 night stay in KL before flying back to Singapore for a family wedding.
It has now caused problems as it means the family have to change the air asia tickets, incur additional costs and lose a full day in KL before the wedding.
Does Scoot have a reputation of cancelling flights?
Jul 13, 2016, 9:22 pm
#2
Join Date: Dec 2007
Location: Virginia City Highlands
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Oh, you are not familiar with Scoot and their 'business practices', are not you?
Couple of years ago there was a case - they cancel flight, let people stranded at airport for 48 hours, did not give them any accommodation, hotel/meal vouchers or compensation, did not rebook them on flights with other airlines and told them to get compensation from their insurance.
Couple of years ago there was a case - they cancel flight, let people stranded at airport for 48 hours, did not give them any accommodation, hotel/meal vouchers or compensation, did not rebook them on flights with other airlines and told them to get compensation from their insurance.
Jul 13, 2016, 11:02 pm
#3
Join Date: May 2016
Location: SIN
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Yup. That's the risk of budget carriers. Unless you have a lot of flexibility, you must buy travel insurance in case they pull this kind of stunt. Sadly, too many people only consider the low prices but not the cost of recovery when things go south. Tickets are cheap for a reason. Having said that, deepest sympathies and hope you're able to rebook your outbound flight at a reasonable cost.
Jul 14, 2016, 3:52 am
#5
Join Date: Aug 2010
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I should add that it's not just LCCs. For example, if SQ has to cancel its daily ADL-SIN flight (plane went tech on arrival into ADL), there isn't any other non-stop alternatives on any other airlines, so you might also be stuck overnight. While SQ will most likely look after you better than an LCC, you still aren't going anywhere very quickly.
Jul 14, 2016, 8:02 am
#7
Join Date: May 2016
Location: SIN
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I should add that it's not just LCCs. For example, if SQ has to cancel its daily ADL-SIN flight (plane went tech on arrival into ADL), there isn't any other non-stop alternatives on any other airlines, so you might also be stuck overnight. While SQ will most likely look after you better than an LCC, you still aren't going anywhere very quickly.
Other points: LCCs are also more aggressive in the scheduling of their planes, hence if there's a delay earlier in the day, you get knock-on effects later. LCCs are also more inclined to cancel flights that are not selling well to optimise revenue.
Jul 14, 2016, 9:36 am
#8
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Jul 15, 2016, 5:38 am
#9
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Couple of years ago there was a case - they cancel flight, let people stranded at airport for 48 hours, did not give them any accommodation, hotel/meal vouchers or compensation, did not rebook them on flights with other airlines and told them to get compensation from their insurance.
Scoot goes even further and does not even a full refund in case of cancellation.
There could be a saying in soccer circles in Europe:
"Steph.. L.. Chi.. Y.., we know where you have parked your car."
Jul 15, 2016, 7:37 pm
#10
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They are a very bad airline to deal with. Their customer service staff are very very unfriendly and extremely unhelpful.
I understand the risks associated with flying on a budget airline but there really should be some protection for consumers. They cannot keep ripping passengers off when they feel like cancelling flights after collecting our fees which we pay straight up front.
It's not right. Especially in this day and age.
I understand the risks associated with flying on a budget airline but there really should be some protection for consumers. They cannot keep ripping passengers off when they feel like cancelling flights after collecting our fees which we pay straight up front.
It's not right. Especially in this day and age.
Jul 15, 2016, 7:38 pm
#11
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Yup. That's the risk of budget carriers. Unless you have a lot of flexibility, you must buy travel insurance in case they pull this kind of stunt. Sadly, too many people only consider the low prices but not the cost of recovery when things go south. Tickets are cheap for a reason. Having said that, deepest sympathies and hope you're able to rebook your outbound flight at a reasonable cost.
You are right. Travel insurance is neccessary in this day and age.
Jul 16, 2016, 7:54 pm
#13
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They are now offering us a seat on a flight the next day...we will have to change our air asia flights (penalties/etc) and lose a day in KL...so its better than nothing I guess...
But this sort of crap is just wrong.
I will need to look into the potential options of filling an official complaint with the govt
Jul 16, 2016, 8:28 pm
#14
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Jul 16, 2016, 9:10 pm
#15
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I am referring to filing a complaint with the australian govt. I can care less about the singapore govt.