CNTraveler - This is why SQ is the best in the world
Jun 16, 2016, 9:52 am
#1
Original Poster
Join Date: Sep 2013
Location: London, UK
Programs: SQ KrisFlyer Elite Gold
Posts: 362
CNTraveler - This is why SQ is the best in the world
http://www.cntraveler.com/stories/20...t-in-the-world
I wonder what class the author was traveling in. Anyone else have similar experiences at JFK?
I wonder what class the author was traveling in. Anyone else have similar experiences at JFK?
Jun 16, 2016, 2:28 pm
#2
Suspended
Join Date: Oct 2015
Location: SHA, SIN, AMS
Programs: BA, SQ, EK, FB, SPG
Posts: 452
It seems that another FTer had something to say about SQ ground service out of JFK.
http://www.flyertalk.com/forum/singa...r-service.html
http://www.flyertalk.com/forum/singa...r-service.html
Jun 16, 2016, 3:48 pm
#3
Join Date: Apr 2012
Programs: AA EXP, UA Gold, SPG Plat
Posts: 386
It seems that another FTer had something to say about SQ ground service out of JFK.
http://www.flyertalk.com/forum/singa...r-service.html
http://www.flyertalk.com/forum/singa...r-service.html
Jun 16, 2016, 4:56 pm
#4
Suspended
Join Date: Oct 2015
Location: SHA, SIN, AMS
Programs: BA, SQ, EK, FB, SPG
Posts: 452
The biggest difference between the article and the FTer is entitlement. The FTer had a sense of entitlement (flying J, paid J and PPS) versus the author of the article just complied with the agent's request and went about catching her flight. Ground handling staffs are just doing their job by following rules. They shouldn't have to make exceptions outside of their standard policy.
The FTer clearly holds that 'entitlement' within reason; as an SQ customer, flying J with PPS no less, there is a certain level of service that is expected; especially since it is a medical necessity. OP has even offered to allow his bag to be gate checked; but was met with utter contempt from the manager. Of course; this does not represent SQ as a whole; but as an airline that takes pride in it's service, this is worrying.
Well isn't this ironic? I don't suppose the ground service staff should make exceptions for the CN reporter, which was very likely the case, as this isn't standard policy.
1. I was blatantly lied to, when I was told by [FM] that I could not take my carry-on into the passenger area and subsequently have it gate-checked
2. I was threatened with being offloaded without cause, no small matter, especially when wholly unwarranted
3. I was again blatantly lied to when he claimed he was the only manager, when I requested to speak with the station manager - I was not told she was unavailable or busy, but rather that there was no other manager
4. [FM]'s demeanour and words were rude, callous, dismissive, insulting, and completely unbecoming of a representative of the airline
5. My bag, once checked, was not tagged as priority baggage - this appears to me to be maliciousness at worst and incompetence at best
2. I was threatened with being offloaded without cause, no small matter, especially when wholly unwarranted
3. I was again blatantly lied to when he claimed he was the only manager, when I requested to speak with the station manager - I was not told she was unavailable or busy, but rather that there was no other manager
4. [FM]'s demeanour and words were rude, callous, dismissive, insulting, and completely unbecoming of a representative of the airline
5. My bag, once checked, was not tagged as priority baggage - this appears to me to be maliciousness at worst and incompetence at best
I applaud the customer rep's competence in handling the issue however^
Jun 17, 2016, 4:18 am
#5
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Personally, SQ fails miserably in ground service, since most of them are outsourced.
So the article let me wonder: how much did the author exactly know about the real SQ?
So the article let me wonder: how much did the author exactly know about the real SQ?
Jun 20, 2016, 7:27 am
#8
Suspended
Join Date: Mar 2016
Posts: 179
http://www.cntraveler.com/stories/20...t-in-the-world
I wonder what class the author was traveling in. Anyone else have similar experiences at JFK?
I wonder what class the author was traveling in. Anyone else have similar experiences at JFK?
anyone can confirm?
Jun 20, 2016, 11:48 pm
#10
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811