Best KrisFlyer Service Center to call?
#1
Original Poster
Join Date: Nov 2011
Location: SEA
Posts: 310
Best KrisFlyer Service Center to call?
Hi,
need to redeem KS on partner airlines. I was wondering if some call centers are better than others regarding wait time? I've been trying their US and Sin call centers, on hold for 30+ min on both. I tried their Canadian numbers and never got connected for whatever reason.
Thank you in advance.
need to redeem KS on partner airlines. I was wondering if some call centers are better than others regarding wait time? I've been trying their US and Sin call centers, on hold for 30+ min on both. I tried their Canadian numbers and never got connected for whatever reason.
Thank you in advance.
#2
Join Date: Apr 2007
Location: Anywhere
Posts: 6,557
The India based agents, to whom you normally would get through, are good for very basic booking inquiries, etc. But they are totally useless once you ask something remotely complex.
So this is what I do.
Call the Singapore number.
Press 2 to choose Mandarin language.
Then press 1 if you wish to complete a post call survey, 2 if you don't.
I normally get through to a Singapore based Mandarin speaker (who in all likelihood would be able to speak English).
So this is what I do.
Call the Singapore number.
Press 2 to choose Mandarin language.
Then press 1 if you wish to complete a post call survey, 2 if you don't.
I normally get through to a Singapore based Mandarin speaker (who in all likelihood would be able to speak English).
#3
Original Poster
Join Date: Nov 2011
Location: SEA
Posts: 310
Thank you.
BTW, anyone know if Air Canada Rouge flights are bookable with Krisflyer or not? I tried spoonfeeding an agent with the Rouge flight numbers but she claimed that she cannot see them on her system.
Unfortunately my itinerary will involve Rouge flights .... I know that Rouge is well .... Rouge .... but there is not a lot of award options btw YYZ and MCO. At least we can get the 'premium' Rouge ....
BTW, anyone know if Air Canada Rouge flights are bookable with Krisflyer or not? I tried spoonfeeding an agent with the Rouge flight numbers but she claimed that she cannot see them on her system.
Unfortunately my itinerary will involve Rouge flights .... I know that Rouge is well .... Rouge .... but there is not a lot of award options btw YYZ and MCO. At least we can get the 'premium' Rouge ....
Last edited by r0m8470; Feb 27, 2016 at 5:30 pm
#4
Join Date: Aug 2005
Posts: 46
While I am in Johannesburg, I will try to fly home from Johannesburg in First class on Lufthansa rather than using Qatar Business, realizing that seats only open 14 days or less in advance. I would prefer to use KrisFlyer miles. Am I better off calling KrisFlyer English speaking centers in London, Frankfurt or Singapore rather than the USA which I understand is in India. In the past, it seems that the USA, aka India center cannot always see seats which United, Aeroplan, or All Nippon can see. Which center seems to be the most helpful and knowledgeable to call from Johannesburg? Thanks.
Last edited by tarkaboy; Aug 5, 2016 at 5:27 am