Need suggestion! Citibank transfer audit
Dec 23, 2015, 8:45 pm
#1
Original Poster
Join Date: Oct 2010
Posts: 253
Need suggestion! Citibank transfer audit
My Kris Flyer account was audited because of receiving Citibank Thankyou points from an someone else with same last name but different first name.
I am inclined to admit the mistake, register a new account that matches the credit card holder, and ask them to transfer the points to the new account.
Please kindly let me know what do you guys think.
The email is as below:
The accruals were flagged out as "Name Mismatch" against your KF Profile Name. We therefore would like to verify with you, the order of your name sequence in accordance to your passport name profile.
Pooling of miles is strictly prohibited under the KrisFlyer Membership Programme. In the event above KrisFlyer miles do belong to you, please provide us the copy of your passport and bank statement to support the claim and send it to our email address [email protected] via facsimile +65 6789 8777 but if not belong to you, Singapore Airlines reserves the right to remove ineligible miles from your account.
The ineligible equivalent bank points will be returned to the original credit cardholder. If the original credit cardholder has an existing KrisFlyer Membership account, please provide us his KrisFlyer Membership number and we will check if we can transfer the ineligible miles to his KrisFlyer account.
I am inclined to admit the mistake, register a new account that matches the credit card holder, and ask them to transfer the points to the new account.
Please kindly let me know what do you guys think.
The email is as below:
The accruals were flagged out as "Name Mismatch" against your KF Profile Name. We therefore would like to verify with you, the order of your name sequence in accordance to your passport name profile.
Pooling of miles is strictly prohibited under the KrisFlyer Membership Programme. In the event above KrisFlyer miles do belong to you, please provide us the copy of your passport and bank statement to support the claim and send it to our email address [email protected] via facsimile +65 6789 8777 but if not belong to you, Singapore Airlines reserves the right to remove ineligible miles from your account.
The ineligible equivalent bank points will be returned to the original credit cardholder. If the original credit cardholder has an existing KrisFlyer Membership account, please provide us his KrisFlyer Membership number and we will check if we can transfer the ineligible miles to his KrisFlyer account.
Dec 24, 2015, 5:34 am
#2
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
I guess the question here is:
who did they come from?
and why?
who did they come from?
and why?
Dec 24, 2015, 8:42 am
#5
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Dec 24, 2015, 9:50 am
#6
Original Poster
Join Date: Oct 2010
Posts: 253