SQ Saver award - second stopover for $100?
Aug 5, 2015, 10:15 am
#47
Join Date: Feb 2009
Posts: 3,737
Can you book an award ticket online and then call to add the stopover for $100? My one way award has 3 legs and I'd like to do a stopover before starting the 2nd leg of the trip. It looks like there is still availability on all legs even after I booked the award ticket. Would there be a fee since only the dates would be changing?
Aug 5, 2015, 11:34 am
#48
Suspended
Join Date: Sep 2014
Location: PVG, SFO
Programs: UA 1k, AA EXP, SPG Platinum, Hyatt Diamond
Posts: 222
Can you book an award ticket online and then call to add the stopover for $100? My one way award has 3 legs and I'd like to do a stopover before starting the 2nd leg of the trip. It looks like there is still availability on all legs even after I booked the award ticket. Would there be a fee since only the dates would be changing?
Aug 10, 2015, 11:09 pm
#49
Join Date: Feb 2009
Posts: 3,737
I booked a one way ticket SFO-HKG-SIN-MNL in F online. Called in today to get a stopover in HKG and a stopover in SIN.
The agent said that he was able to get me a stopover in SIN but not in HKG. The reason being is that the SFO-HKG flight is now wait-listed. He said that my ticket is for SFO-SIN SIN-SFO.
I asked if he could just cancel my itinerary and rebook since I already had the SFO-HKG. He said no, that if my ticket is canceled that my seat may go to someone on the wait list.
Any ideas?
I also noticed that the seat map only has 3 seats taken. When I looked two days ago there was availability and saw only 3 seats taken on ExpertFlyer. Now it is on wait list and only 3 seats are taken.
The agent said that he was able to get me a stopover in SIN but not in HKG. The reason being is that the SFO-HKG flight is now wait-listed. He said that my ticket is for SFO-SIN SIN-SFO.
I asked if he could just cancel my itinerary and rebook since I already had the SFO-HKG. He said no, that if my ticket is canceled that my seat may go to someone on the wait list.
Any ideas?
I also noticed that the seat map only has 3 seats taken. When I looked two days ago there was availability and saw only 3 seats taken on ExpertFlyer. Now it is on wait list and only 3 seats are taken.
Last edited by Astrophsx; Aug 10, 2015 at 11:19 pm
Sep 16, 2015, 7:25 am
#50
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
This is probably a ridiculous question but I figured I'd double check here. I noticed that SQ considers Turkey part of the Middle East and the SQ-only award chart includes an entry for awards from the Middle East to the US west coast.
Does this mean it's possible to book an SQ award IST-SIN-NRT-LAX? If so, is it possible to get stopovers in both SIN and NRT on a saver award (paying the fee of course)?
FWIW the online multi-city tool doesn't allow stopovers between IST and LAX (but does from DXB and other cities in the ME).
Does this mean it's possible to book an SQ award IST-SIN-NRT-LAX? If so, is it possible to get stopovers in both SIN and NRT on a saver award (paying the fee of course)?
FWIW the online multi-city tool doesn't allow stopovers between IST and LAX (but does from DXB and other cities in the ME).
Sep 16, 2015, 7:49 pm
#51
Join Date: Feb 2010
Programs: FSPP, Impresario, Prive, Virtuoso
Posts: 697
I booked a one way ticket SFO-HKG-SIN-MNL in F online. Called in today to get a stopover in HKG and a stopover in SIN.
The agent said that he was able to get me a stopover in SIN but not in HKG. The reason being is that the SFO-HKG flight is now wait-listed. He said that my ticket is for SFO-SIN SIN-SFO.
I asked if he could just cancel my itinerary and rebook since I already had the SFO-HKG. He said no, that if my ticket is canceled that my seat may go to someone on the wait list.
Any ideas?
I also noticed that the seat map only has 3 seats taken. When I looked two days ago there was availability and saw only 3 seats taken on ExpertFlyer. Now it is on wait list and only 3 seats are taken.
The agent said that he was able to get me a stopover in SIN but not in HKG. The reason being is that the SFO-HKG flight is now wait-listed. He said that my ticket is for SFO-SIN SIN-SFO.
I asked if he could just cancel my itinerary and rebook since I already had the SFO-HKG. He said no, that if my ticket is canceled that my seat may go to someone on the wait list.
Any ideas?
I also noticed that the seat map only has 3 seats taken. When I looked two days ago there was availability and saw only 3 seats taken on ExpertFlyer. Now it is on wait list and only 3 seats are taken.
Sep 16, 2015, 7:50 pm
#52
Join Date: Feb 2010
Programs: FSPP, Impresario, Prive, Virtuoso
Posts: 697
This is probably a ridiculous question but I figured I'd double check here. I noticed that SQ considers Turkey part of the Middle East and the SQ-only award chart includes an entry for awards from the Middle East to the US west coast.
Does this mean it's possible to book an SQ award IST-SIN-NRT-LAX? If so, is it possible to get stopovers in both SIN and NRT on a saver award (paying the fee of course)?
FWIW the online multi-city tool doesn't allow stopovers between IST and LAX (but does from DXB and other cities in the ME).
Does this mean it's possible to book an SQ award IST-SIN-NRT-LAX? If so, is it possible to get stopovers in both SIN and NRT on a saver award (paying the fee of course)?
FWIW the online multi-city tool doesn't allow stopovers between IST and LAX (but does from DXB and other cities in the ME).
Sep 16, 2015, 8:45 pm
#53
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
I plan on calling and trying for myself later this week but at the moment I'm not able to get away from work long enough to place that call so I was hoping to find out from others here.
Sep 17, 2015, 12:34 am
#54
Join Date: Jul 2014
Location: Singapore
Programs: SQ KF Gold, HHonors Gold, SPG Plat
Posts: 300
Well, from a quick review of the SQ one way award chart:
Zone 9 (ANZ) to Zone 13 (West Coast USA): 100K miles
Zone 10 (Middle East and Turkey) to Zone 13: 95K miles
(KF mile costs are J Saver)
And, for reference:
SIN-CHC - 10,440 miles
SIN-IST - 10,766 miles
(distances from Matrix ITA)
No one is going to deny that CHC-SIN-NRT-LAX is a valid routing (good luck with booking it though!), and that ticket only runs you 5K more miles than IST-SIN-NRT-LAX. Not saying that IST-SIN-NRT-LAX is going to be a valid routing on SQ, but would just like to point out that it is not all that unreasonable, plus the mileage cost seems to be somewhat on par with the actual distance travelled, give or take a bit.
Zone 9 (ANZ) to Zone 13 (West Coast USA): 100K miles
Zone 10 (Middle East and Turkey) to Zone 13: 95K miles
(KF mile costs are J Saver)
And, for reference:
SIN-CHC - 10,440 miles
SIN-IST - 10,766 miles
(distances from Matrix ITA)
No one is going to deny that CHC-SIN-NRT-LAX is a valid routing (good luck with booking it though!), and that ticket only runs you 5K more miles than IST-SIN-NRT-LAX. Not saying that IST-SIN-NRT-LAX is going to be a valid routing on SQ, but would just like to point out that it is not all that unreasonable, plus the mileage cost seems to be somewhat on par with the actual distance travelled, give or take a bit.
Last edited by elleana; Sep 17, 2015 at 12:39 am
Sep 17, 2015, 12:37 am
#55
Join Date: Jul 2014
Location: Singapore
Programs: SQ KF Gold, HHonors Gold, SPG Plat
Posts: 300
I would have thought that SIN-FRA-LAX wouldn't have worked because SQ has no metal going FRA-LAX (pretty sure no codeshares either), and you would have needed a star alliance partner award to do this.
Sep 20, 2015, 1:39 pm
#56
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Does anyone know if it's possible to book SIN-TYO-LAX on a saver award with a stopover but fly into HND and out of NRT? Obviously you can do SIN-NRT-LAX with a stopover in Tokyo, curious if SQ considers HND and NRT to be coterminals. Can't do it online.
edit: Regarding my earlier question about flying IST-SIN-NRT-LAX—a few days the search form just wouldn't populate the stopover dropdown, now it will (with both SIN and NRT) but the search returns an error about backtracking. Very interesting. Appears you could book DXB-SIN-NRT-LAX online though.
edit2: I will never again mock UA's front-end IT after banging my head against sq.com for the last hour.
edit: Regarding my earlier question about flying IST-SIN-NRT-LAX—a few days the search form just wouldn't populate the stopover dropdown, now it will (with both SIN and NRT) but the search returns an error about backtracking. Very interesting. Appears you could book DXB-SIN-NRT-LAX online though.
edit2: I will never again mock UA's front-end IT after banging my head against sq.com for the last hour.
Last edited by txflyer77; Sep 20, 2015 at 2:15 pm
Sep 13, 2016, 11:29 pm
#57
Join Date: Jun 2003
Posts: 24
I booked a one way ticket SFO-HKG-SIN-MNL in F online. Called in today to get a stopover in HKG and a stopover in SIN.
The agent said that he was able to get me a stopover in SIN but not in HKG. The reason being is that the SFO-HKG flight is now wait-listed. He said that my ticket is for SFO-SIN SIN-SFO.
I asked if he could just cancel my itinerary and rebook since I already had the SFO-HKG. He said no, that if my ticket is canceled that my seat may go to someone on the wait list.
Any ideas?
I also noticed that the seat map only has 3 seats taken. When I looked two days ago there was availability and saw only 3 seats taken on ExpertFlyer. Now it is on wait list and only 3 seats are taken.
The agent said that he was able to get me a stopover in SIN but not in HKG. The reason being is that the SFO-HKG flight is now wait-listed. He said that my ticket is for SFO-SIN SIN-SFO.
I asked if he could just cancel my itinerary and rebook since I already had the SFO-HKG. He said no, that if my ticket is canceled that my seat may go to someone on the wait list.
Any ideas?
I also noticed that the seat map only has 3 seats taken. When I looked two days ago there was availability and saw only 3 seats taken on ExpertFlyer. Now it is on wait list and only 3 seats are taken.
Can I find out if you called the Singapore call center?
I tried to do that with the Canada call center/help, and they tell me, no stop over allowed, it will be considered 2 separate tickets, with change fee, and additional fare differences
WTH?!?!
Apr 22, 2017, 8:01 pm
#58
Original Poster
Join Date: Nov 2013
Posts: 17
Hello,
I got 2 phone SQ agents recently tell me that you can not have a stopover even for $100 on a star alliance one-way award booking. That stopover option is only available when flying entire itinerary on SQ flights. So, I can not fly GIG-FRA on LH F, have a stopover and continue on FRA-SIN on SQ F (wanted to avoid YQ this way ex-Brazil). No go. Is it in accordance with the rule or I may have luck calling again?
I got 2 phone SQ agents recently tell me that you can not have a stopover even for $100 on a star alliance one-way award booking. That stopover option is only available when flying entire itinerary on SQ flights. So, I can not fly GIG-FRA on LH F, have a stopover and continue on FRA-SIN on SQ F (wanted to avoid YQ this way ex-Brazil). No go. Is it in accordance with the rule or I may have luck calling again?
Apr 22, 2017, 10:09 pm
#59
Join Date: Nov 2013
Posts: 86
Hello,
I got 2 phone SQ agents recently tell me that you can not have a stopover even for $100 on a star alliance one-way award booking. That stopover option is only available when flying entire itinerary on SQ flights. So, I can not fly GIG-FRA on LH F, have a stopover and continue on FRA-SIN on SQ F (wanted to avoid YQ this way ex-Brazil). No go. Is it in accordance with the rule or I may have luck calling again?
I got 2 phone SQ agents recently tell me that you can not have a stopover even for $100 on a star alliance one-way award booking. That stopover option is only available when flying entire itinerary on SQ flights. So, I can not fly GIG-FRA on LH F, have a stopover and continue on FRA-SIN on SQ F (wanted to avoid YQ this way ex-Brazil). No go. Is it in accordance with the rule or I may have luck calling again?
Apr 23, 2017, 2:11 am
#60
Original Poster
Join Date: Nov 2013
Posts: 17
Could you please disclose in what cities you make stopovers? If its only in SIN than its another story, however you still have *A award, and I was told it would not be allowed.
