Jan 26, 2023, 12:49 pm
Last edit by: SilverChris
Singapore Airlines' (SQ) through-check baggage policy on separate tickets
Official policy: https://www.singaporeair.com/en_UK/b...question-60958
Note that the requirement of having a single itinerary to transit through SIN is out of date
SQ - SQ
Yes, provided your connection is legal.
SQ - Other airlines
Yes, in most cases. As long as there's an interline agreement with the subsequent carrier(s), and your connection time is legal, SQ should check it through. There may be exceptions, such as where the connecting point cannot accept through-checked bags.
Scoot (TR) - SQ
No, Scoot will not tag your bag to an SQ flight if it's on a separate ticket.
Other airlines - SQ
Check with the airline that will be accepting your bag.
FAQ
How do I ask to be through-checked from SQ to another airline?
At the check-in desk, tell the agent you have an onward flight, and show a printout/screenshot of your e-ticket for the onward flight(s).
Will I receive my boarding pass(es) for the subsequent flight(s)?
Most likely. SQ has the capability of printing boarding passes for your subsequent flights, even on other airlines, but this doesn't always work.
Is SQ obligated to check me in across separate tickets?
No, especially if it's to another airline. It is, however, a courtesy offered by SQ at their discretion and is not guaranteed. There may be instances of inexperienced/unhelpful check-in staff, or unforeseen exceptions. You should always have a contingency plan in case you're refused. In other words, always meet the entry requirements for the destination on your first ticket, and leave sufficient time to clear arrival formalities and re-check your bag.
My bag was tagged by SQ to another airline, and now it's mishandled (delayed/lost/damaged). Which airline is responsible?
The final delivering carrier is always responsible, even if they're not at fault. This is true even if you're on separate tickets. You must file a report with the final carrier listed on your baggage claim stub.
I was through-checked by SQ, but missed my connection. Will SQ rebook my onward travel?
If it's SQ-SQ, they're usually proactive at rebooking you even on separate tickets. If it's to another carrier, you're at the mercy of that airline and your fare rules. This is the inherent risk of travelling on separate tickets, so plan accordingly.
My tickets have different baggage allowances and/or I hold status with the subsequent airline. Which allowance will SQ honour?
Anecdotal reports suggest SQ will usually honour the higher allowance, if your onward flight is on SQ. If your onward flight is on a different airline, expect SQ to honour the allowance of your flight with them, along with any extra allowance your applicable status would get you on SQ (i.e. PPS/KFEG/*A/VS/VA Gold etc). Should you hold status that gets you extra allowance on the subsequent airline, but not SQ (e.g. oneworld Emerald, AC E35K, etc), don't expect SQ to honour it.
For example:
Ticket 1: SQ SIN-LHR Y, no status = 30kg
Ticket 2: AA LHR-ORD Y, OW Emerald = 3*23kg
Expect SQ to honour Ticket 1's baggage allowance
Official policy: https://www.singaporeair.com/en_UK/b...question-60958
Note that the requirement of having a single itinerary to transit through SIN is out of date
SQ - SQ
Yes, provided your connection is legal.
SQ - Other airlines
Yes, in most cases. As long as there's an interline agreement with the subsequent carrier(s), and your connection time is legal, SQ should check it through. There may be exceptions, such as where the connecting point cannot accept through-checked bags.
Scoot (TR) - SQ
No, Scoot will not tag your bag to an SQ flight if it's on a separate ticket.
Other airlines - SQ
Check with the airline that will be accepting your bag.
FAQ
How do I ask to be through-checked from SQ to another airline?
At the check-in desk, tell the agent you have an onward flight, and show a printout/screenshot of your e-ticket for the onward flight(s).
Will I receive my boarding pass(es) for the subsequent flight(s)?
Most likely. SQ has the capability of printing boarding passes for your subsequent flights, even on other airlines, but this doesn't always work.
Is SQ obligated to check me in across separate tickets?
No, especially if it's to another airline. It is, however, a courtesy offered by SQ at their discretion and is not guaranteed. There may be instances of inexperienced/unhelpful check-in staff, or unforeseen exceptions. You should always have a contingency plan in case you're refused. In other words, always meet the entry requirements for the destination on your first ticket, and leave sufficient time to clear arrival formalities and re-check your bag.
My bag was tagged by SQ to another airline, and now it's mishandled (delayed/lost/damaged). Which airline is responsible?
The final delivering carrier is always responsible, even if they're not at fault. This is true even if you're on separate tickets. You must file a report with the final carrier listed on your baggage claim stub.
I was through-checked by SQ, but missed my connection. Will SQ rebook my onward travel?
If it's SQ-SQ, they're usually proactive at rebooking you even on separate tickets. If it's to another carrier, you're at the mercy of that airline and your fare rules. This is the inherent risk of travelling on separate tickets, so plan accordingly.
My tickets have different baggage allowances and/or I hold status with the subsequent airline. Which allowance will SQ honour?
Anecdotal reports suggest SQ will usually honour the higher allowance, if your onward flight is on SQ. If your onward flight is on a different airline, expect SQ to honour the allowance of your flight with them, along with any extra allowance your applicable status would get you on SQ (i.e. PPS/KFEG/*A/VS/VA Gold etc). Should you hold status that gets you extra allowance on the subsequent airline, but not SQ (e.g. oneworld Emerald, AC E35K, etc), don't expect SQ to honour it.
For example:
Ticket 1: SQ SIN-LHR Y, no status = 30kg
Ticket 2: AA LHR-ORD Y, OW Emerald = 3*23kg
Expect SQ to honour Ticket 1's baggage allowance
Singapore policy on interlining on separate tickets
Oct 3, 2016, 11:47 pm
#46
Join Date: Jun 2008
Location: SIN
Programs: SQ*G, BA, DL
Posts: 244
Hi all, does anyone have access to the updated KVS list of interline agreements (for bag check throughs) that SQ has?
I am a little confused as lately I found a little discrepancy between what SQ and airport say.. Thanks
I am a little confused as lately I found a little discrepancy between what SQ and airport say.. Thanks
Dec 28, 2016, 5:47 pm
#47
Join Date: Feb 2016
Posts: 4
SQ to BA interline for 95 min connection at Dusseldorf
hi all,
Been scouring the web this morning for CURRENT advice on baggage interline as I get the feeling things have changed since 1st Sept 16.
We have award tickets on SQ from SYD to DFS to DUS and plan to connect onto a BA flight for LHR.
1) will SQ staff at check-in be able to interline our bags through to Heathrow on the BA flight which is a separate booking plan to make. 95 min connection time
2) if not, how long typically does it take at DUS to deplane, go land-side collect bags, recheckin and get back to the gate??
Thanks in advance :-)
Been scouring the web this morning for CURRENT advice on baggage interline as I get the feeling things have changed since 1st Sept 16.
We have award tickets on SQ from SYD to DFS to DUS and plan to connect onto a BA flight for LHR.
1) will SQ staff at check-in be able to interline our bags through to Heathrow on the BA flight which is a separate booking plan to make. 95 min connection time
2) if not, how long typically does it take at DUS to deplane, go land-side collect bags, recheckin and get back to the gate??
Thanks in advance :-)
Jan 1, 2017, 6:14 am
#48
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
SQ will interline if its a legal connection to BA. But BA will NOT interline with SQ if its on a separate ticket. There is nothing 'official'. But you're 99% able to do it. However you might get the one odd agent that won't do it.
Jan 1, 2017, 6:15 am
#49
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
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Posts: 25,932
Jan 6, 2017, 9:22 pm
#50
Join Date: Apr 2005
Location: IAD, DCA
Programs: UA 1K, AC SE, BA Gold, DL SM
Posts: 44
I used the advice on this thread to good effect so thought I'd share my experience. I was booked on two separate tickets, premium economy on SQ from Melbourne to Singapore, and then QR connecting to Europe through Doha, in J. I checked in with SQ at the business class line using my *G card. The agent said interlining should be no problem, looked at my QR ticket and asked if I was booked in J all the way on QR. When I asked if it would make a difference if I wasn't, she said yes, indicating that separate classes might mess up QR's system. I was a bit puzzled why the class I was flying on QR would be relevant but didn't say more. It was only after I had gone through security and immigration that I realized she had upgraded my SQ segment to J as well!
So not only will SQ interline, at least at some airports, but it seems it's possible to get an upgrade out of it as well...presumably at the generous discretion of the check-in personnel.
So not only will SQ interline, at least at some airports, but it seems it's possible to get an upgrade out of it as well...presumably at the generous discretion of the check-in personnel.
Mar 18, 2018, 7:40 am
#51
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
This thread is over a year old now so just bumping to see if the policy is still the same? I will be getting into LHR on SQ First and need SQ to tag my luggage onto my domestic UK flight leaving 2hrs later. Different PNR's so will that be a issue?
Mar 20, 2018, 12:21 am
#52
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
Looking to book 2 separate tickets with a ~3h transit time. SIN-KUL on SQ connecting to KUL-ORD on JL. SQ ticket will be in economy and JL ticket will be premium economy.
Anyone knows if SQ will be able to interline baggage from SIN all the way to ORD when the onward connection is on a different class? Also wondering if there are issues connecting to a USA bound flight given the additional security measures that came into effect late last year. Not sure if the additional security measures involving electronic devices, tighter screening etc are supposed to be done at the first port of departure or my final stopover point at NRT with the direct flight to ORD.
Anyone knows if SQ will be able to interline baggage from SIN all the way to ORD when the onward connection is on a different class? Also wondering if there are issues connecting to a USA bound flight given the additional security measures that came into effect late last year. Not sure if the additional security measures involving electronic devices, tighter screening etc are supposed to be done at the first port of departure or my final stopover point at NRT with the direct flight to ORD.
Mar 20, 2018, 4:19 am
#53
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Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Anyone know the answer to this too?
Mar 20, 2018, 3:46 pm
#54
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
They may do it, but they are not obliged to do so. At 2 hours your connection is rather tight for a separate PNRs and that might play role in their decision...
Mar 22, 2018, 10:54 am
#55
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
Looking to book 2 separate tickets with a ~3h transit time. SIN-KUL on SQ connecting to KUL-ORD on JL. SQ ticket will be in economy and JL ticket will be premium economy.
Anyone knows if SQ will be able to interline baggage from SIN all the way to ORD when the onward connection is on a different class? Also wondering if there are issues connecting to a USA bound flight given the additional security measures that came into effect late last year. Not sure if the additional security measures involving electronic devices, tighter screening etc are supposed to be done at the first port of departure or my final stopover point at NRT with the direct flight to ORD.
Anyone knows if SQ will be able to interline baggage from SIN all the way to ORD when the onward connection is on a different class? Also wondering if there are issues connecting to a USA bound flight given the additional security measures that came into effect late last year. Not sure if the additional security measures involving electronic devices, tighter screening etc are supposed to be done at the first port of departure or my final stopover point at NRT with the direct flight to ORD.
Mar 24, 2018, 4:52 am
#56
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
I used the advice on this thread to good effect so thought I'd share my experience. I was booked on two separate tickets, premium economy on SQ from Melbourne to Singapore, and then QR connecting to Europe through Doha, in J. I checked in with SQ at the business class line using my *G card. The agent said interlining should be no problem, looked at my QR ticket and asked if I was booked in J all the way on QR. When I asked if it would make a difference if I wasn't, she said yes, indicating that separate classes might mess up QR's system. I was a bit puzzled why the class I was flying on QR would be relevant but didn't say more. It was only after I had gone through security and immigration that I realized she had upgraded my SQ segment to J as well!
So not only will SQ interline, at least at some airports, but it seems it's possible to get an upgrade out of it as well...presumably at the generous discretion of the check-in personnel.
So not only will SQ interline, at least at some airports, but it seems it's possible to get an upgrade out of it as well...presumably at the generous discretion of the check-in personnel.
Looking to book 2 separate tickets with a ~3h transit time. SIN-KUL on SQ connecting to KUL-ORD on JL. SQ ticket will be in economy and JL ticket will be premium economy.
Anyone knows if SQ will be able to interline baggage from SIN all the way to ORD when the onward connection is on a different class? Also wondering if there are issues connecting to a USA bound flight given the additional security measures that came into effect late last year. Not sure if the additional security measures involving electronic devices, tighter screening etc are supposed to be done at the first port of departure or my final stopover point at NRT with the direct flight to ORD.
Anyone knows if SQ will be able to interline baggage from SIN all the way to ORD when the onward connection is on a different class? Also wondering if there are issues connecting to a USA bound flight given the additional security measures that came into effect late last year. Not sure if the additional security measures involving electronic devices, tighter screening etc are supposed to be done at the first port of departure or my final stopover point at NRT with the direct flight to ORD.
When is your travel date? I'm passing thru' KUL after Easter, but I will be doing the reverse i.e. OW (MH) to Star Alliance (TG)
Will post an update if you'd like but it's not quite the same situation as yours ...
Anyway with 3 hrs transit time in KUL, u shd be fine even if u have to clear immigration & re-check in your bags.
I find that the check in agents at Changi & KLIA to be pretty nice about interlining to other carriers in different alliances.
Mar 25, 2018, 8:33 am
#57
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
The previous poster already did - the general consensus is yes it might happen but don't bank on it.
When is your travel date? I'm passing thru' KUL after Easter, but I will be doing the reverse i.e. OW (MH) to Star Alliance (TG)
Will post an update if you'd like but it's not quite the same situation as yours ...
Anyway with 3 hrs transit time in KUL, u shd be fine even if u have to clear immigration & re-check in your bags.
I find that the check in agents at Changi & KLIA to be pretty nice about interlining to other carriers in different alliances.
When is your travel date? I'm passing thru' KUL after Easter, but I will be doing the reverse i.e. OW (MH) to Star Alliance (TG)
Will post an update if you'd like but it's not quite the same situation as yours ...
Anyway with 3 hrs transit time in KUL, u shd be fine even if u have to clear immigration & re-check in your bags.
I find that the check in agents at Changi & KLIA to be pretty nice about interlining to other carriers in different alliances.
The couple of concerns I have is whether there will be issues connecting in different classes and also connecting to a USA bound intinerary at KUL.
Mar 28, 2018, 10:23 am
#59
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,846
Shouldn’t be too hard, but in any event you will need to collect and re-deposit your checked bag at LAX anyway. Saves a little time but not a lot.
May 5, 2018, 7:38 pm
#60
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Flying JFK - FRA - SIN (stopover) - SYD in SQ F for our honeymoon this fall. During that SIN stopover we are continuing on to DPS on a separate paid ticket. Trying to figure out interlining policies since we'll have checked baggage.
Option 1: Scoot Airlines SIN - DPS - SIN. Would give us a 4.5 hour layover in SIN on the outbound and about 6 hours on the return but main question is are we going to have to actually enter into SQ rather than check through (not an issue for us in terms of visa just would be a pain). Believe we would be able to access to Private Room on the layover in both directions because of the SQ Suites inbound ticket.
Option 2: KLM SIN - DPS - SIN. Tons of time in SIN on the outbound (so a non-issue) but the return doesn't land at SIN until 11:15pm with our SQ flight to SYD leaving 12:45am. Trying to figure out if KLM will check through to SQ despite separate tickets given the relatively tight layover. Would actually prefer this option because J is quite cheap and I'd happily take the MQDs/MQMs on DL in my quest for Platinum
Option 1: Scoot Airlines SIN - DPS - SIN. Would give us a 4.5 hour layover in SIN on the outbound and about 6 hours on the return but main question is are we going to have to actually enter into SQ rather than check through (not an issue for us in terms of visa just would be a pain). Believe we would be able to access to Private Room on the layover in both directions because of the SQ Suites inbound ticket.
Option 2: KLM SIN - DPS - SIN. Tons of time in SIN on the outbound (so a non-issue) but the return doesn't land at SIN until 11:15pm with our SQ flight to SYD leaving 12:45am. Trying to figure out if KLM will check through to SQ despite separate tickets given the relatively tight layover. Would actually prefer this option because J is quite cheap and I'd happily take the MQDs/MQMs on DL in my quest for Platinum