General SQ Questions 2009-2021
#2281
Join Date: Jun 2016
Posts: 2,257
Does anyone have a user guide for Krisflyer? I found some really basic ones which didn't help a lot, and kind of advanced user guides were only available via meetups on Milelion. I don't have a ton of miles, but I do have 1 redemption in mind. It seems to me that South America can be a sweet spot since it's all grouped as one. Specifically, South America to South Africa is pretty damned cheap. But what I don't know is the routing rules. I'm trying to redeem for a Colombian citizen and that passport carries with it some problematic visa requirements. Such as, not transiting Canada or the US...so I'm trying to find availability from Colombia-Brazil-South Africa or Colombia-Turkey/Europe/South Africa. But, I also don't wanna be wasting my time if the routing doesn't allow for it.
I know you can't backtrack, but I'm not sure exactly HOW stringent that is. Also, I've read there's $100 stopovers on one-way awards, but that it's not super easy to do. That's ok, but I also wasn't totally sure if that was ONLY on all SQ awards, all the examples I saw were SQ routes.
Sorry, this is lots of questions in one, which is exactly why I'm looking for a bit of an advance or medium level user guide. I've redeemed with SQ before, but it was very basic available online stuff.
I know you can't backtrack, but I'm not sure exactly HOW stringent that is. Also, I've read there's $100 stopovers on one-way awards, but that it's not super easy to do. That's ok, but I also wasn't totally sure if that was ONLY on all SQ awards, all the examples I saw were SQ routes.
Sorry, this is lots of questions in one, which is exactly why I'm looking for a bit of an advance or medium level user guide. I've redeemed with SQ before, but it was very basic available online stuff.
and also to know what *A airlines land in JNB - start from the JNB wiki page.
you wont be flying any SQ metal in the routes you described.
it will be all partners
#2282
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
you only need this chart https://www.singaporeair.com/saar5/p..._RoundTrip.pdf
and also to know what *A airlines land in JNB - start from the JNB wiki page.
you wont be flying any SQ metal in the routes you described.
it will be all partners
and also to know what *A airlines land in JNB - start from the JNB wiki page.
you wont be flying any SQ metal in the routes you described.
it will be all partners
#2283
Join Date: Jun 2017
Posts: 2,276
Routing wise, check from google flight (under star alliance) show flight from Colombia to Brazil to JNB available. But problem is that can’t get any results in SQ app. So best is to call SQ n ask them to see can find or not
Last edited by sbs2716g; Jul 3, 2019 at 7:21 am
#2284
Join Date: Aug 2014
Location: PER
Programs: Airlines - Only in the pointy end on points, Hilton Diamond
Posts: 284
Definitely book a hotel room either in the city or at Changi. We have used both the Crowne Plaza at Changi and the city option (Marina Bay Sands, Conrad, Pan Pacific and Marina Mandarin) for our transits from PER, we haven't used the airside hotels yet but they look a decent option.
It is a quick relatively trip into the city so I would do that with such a long layover.
Last edited by SponsorSFC; Jul 3, 2019 at 6:36 pm
#2285
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
As far as the second part, maybe you've already answered my follow up question...I've found availability on EF for JNB-FRA and FRA-BOG. I can find FRA-BOG on the SQ site, but when I search JNB-FRA it says it's illegal due to backtracking. Is the IT just so bad that it defaults to searching for only SQ flights which WOULD be available if it wasn't backtracking JNB-SIN-FRA? But the IT again is so bad, that I can't search ONLY star alliance until it generates a variety of options that are legal? So it's just a catch 22 of can't filter the options because they're illegal but I can't filter get past the illegal options because I can't filter out the SQ default search? I had no problem booking a really simple flight before with SQ miles, but I'm trying to better use them this time.
FWIW the ideal itinerary would be MDE/BOG-CAI-JNB-BOG/MDE. South Africa from South America has really attractive rates with SQ, but I'm trying to get 2 cities in, without paying for the flight between CAI-JNB, because it's expensive in cash, and it seems like a bit of a waste of miles to redeem separately for that. The other issue is the traveller is visa-less on a Colombian passport, so transiting the US/Canada is either impossible, or at best costly and unlikely. Transiting Europe on the other hand, or other points in South America is easy (I've looked for GRU-JNB and the availability is pretty paltry) trying to book in Y as well if it matters.
I can piece together an itinerary that's like BOG-MEX-IST-CAI, but I have no idea if SQ considers that back tracking or not. Of course I can phone them, but without being armed with the rules/tricks/tips a bit more I'm confident they'll immediately shoot down anything I say and I'll just believe it. I've had that happen before when the agent told me "no availability" then I fed her flights one by one and suddenly there was availability.
#2286
Join Date: Jun 2016
Posts: 2,257
So that was something I definitely wanted to find out, I can't seem to find anywhere that says explicitly no stopovers on alliance awards. But most guides list on SQ cities as stopovers in their examples so it does kind of explain it.
As far as the second part, maybe you've already answered my follow up question...I've found availability on EF for JNB-FRA and FRA-BOG. I can find FRA-BOG on the SQ site, but when I search JNB-FRA it says it's illegal due to backtracking. Is the IT just so bad that it defaults to searching for only SQ flights which WOULD be available if it wasn't backtracking JNB-SIN-FRA? But the IT again is so bad, that I can't search ONLY star alliance until it generates a variety of options that are legal? So it's just a catch 22 of can't filter the options because they're illegal but I can't filter get past the illegal options because I can't filter out the SQ default search? I had no problem booking a really simple flight before with SQ miles, but I'm trying to better use them this time.
FWIW the ideal itinerary would be MDE/BOG-CAI-JNB-BOG/MDE. South Africa from South America has really attractive rates with SQ, but I'm trying to get 2 cities in, without paying for the flight between CAI-JNB, because it's expensive in cash, and it seems like a bit of a waste of miles to redeem separately for that. The other issue is the traveller is visa-less on a Colombian passport, so transiting the US/Canada is either impossible, or at best costly and unlikely. Transiting Europe on the other hand, or other points in South America is easy (I've looked for GRU-JNB and the availability is pretty paltry) trying to book in Y as well if it matters.
I can piece together an itinerary that's like BOG-MEX-IST-CAI, but I have no idea if SQ considers that back tracking or not. Of course I can phone them, but without being armed with the rules/tricks/tips a bit more I'm confident they'll immediately shoot down anything I say and I'll just believe it. I've had that happen before when the agent told me "no availability" then I fed her flights one by one and suddenly there was availability.
As far as the second part, maybe you've already answered my follow up question...I've found availability on EF for JNB-FRA and FRA-BOG. I can find FRA-BOG on the SQ site, but when I search JNB-FRA it says it's illegal due to backtracking. Is the IT just so bad that it defaults to searching for only SQ flights which WOULD be available if it wasn't backtracking JNB-SIN-FRA? But the IT again is so bad, that I can't search ONLY star alliance until it generates a variety of options that are legal? So it's just a catch 22 of can't filter the options because they're illegal but I can't filter get past the illegal options because I can't filter out the SQ default search? I had no problem booking a really simple flight before with SQ miles, but I'm trying to better use them this time.
FWIW the ideal itinerary would be MDE/BOG-CAI-JNB-BOG/MDE. South Africa from South America has really attractive rates with SQ, but I'm trying to get 2 cities in, without paying for the flight between CAI-JNB, because it's expensive in cash, and it seems like a bit of a waste of miles to redeem separately for that. The other issue is the traveller is visa-less on a Colombian passport, so transiting the US/Canada is either impossible, or at best costly and unlikely. Transiting Europe on the other hand, or other points in South America is easy (I've looked for GRU-JNB and the availability is pretty paltry) trying to book in Y as well if it matters.
I can piece together an itinerary that's like BOG-MEX-IST-CAI, but I have no idea if SQ considers that back tracking or not. Of course I can phone them, but without being armed with the rules/tricks/tips a bit more I'm confident they'll immediately shoot down anything I say and I'll just believe it. I've had that happen before when the agent told me "no availability" then I fed her flights one by one and suddenly there was availability.
<Section J: Star Alliance Awards and Star Alliance Upgrade Awards>
https://www.singaporeair.com/en_UK/p...6-f2febec2faf2
the SQ website is known to be wonky, more so for partner award availability. it's better to call in.
#2287
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
i suggest you read the T&C here
<Section J: Star Alliance Awards and Star Alliance Upgrade Awards>
https://www.singaporeair.com/en_UK/p...6-f2febec2faf2
the SQ website is known to be wonky, more so for partner award availability. it's better to call in.
<Section J: Star Alliance Awards and Star Alliance Upgrade Awards>
https://www.singaporeair.com/en_UK/p...6-f2febec2faf2
the SQ website is known to be wonky, more so for partner award availability. it's better to call in.
I hate calling in, that's just a millennial thing, but if I get what I want I'm happy to do it. My fear and my experience in the past has been calling just seems to be them going on the website and searching MDE-CPT and saying "oh, sorry no availability". So I'd love to have SOME kind of ammo. It would be nice to know that with a little research and EF results, that the SQ agents would see those flights, but there seems to be no reliable source for inventory when it comes to SQ. Meanwhile both UA/EF results are replicated when I call Aeroplan, literally every single time.
#2288
Join Date: Apr 2015
Location: Singapore
Programs: Krisflyer Gold, Starwood Gold, Hilton Gold
Posts: 444
#2289
Join Date: Mar 2018
Posts: 139
I scrolled back a couple pages but can’t find any information on book Virgin Atlantic flights via Krisflyer. I see an award chart on Singapore but a quick internet search shows me it has been near impossible to book as Krisflyer Agents claim to not see the VS Award Space (even if I see on VS or DL or EF websites)...
#2290
Join Date: Mar 2018
Posts: 139
I scrolled back a couple pages but can’t find any information on book Virgin Atlantic flights via Krisflyer. I see an award chart on Singapore but a quick internet search shows me it has been near impossible to book as Krisflyer Agents claim to not see the VS Award Space (even if I see on VS or DL or EF websites)...
#2291
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
Just booked another trip to Africa, so now I'm trying to find Y space from MDE-NBO...again, absolutely nothing, in either direction, for days like 4-5 months out. Search on Aeroplan, no problem. Short haul copa, long haul Lufthy long haul AV...I mean com on, this is just getting ridiculous. I'm glad I don't have a ton invested in this program. I was quite happy to be a member for a few years, but this total inability to redeem is driving me nuts.
I need a ticket return from Europe to YVR in Mar 2020...searched multiple cities, always using flexible dates...nothing in either direction. Just a joke. It's to the point where I'd say the website is glitching out. But then I call and the results are the same.
I need a ticket return from Europe to YVR in Mar 2020...searched multiple cities, always using flexible dates...nothing in either direction. Just a joke. It's to the point where I'd say the website is glitching out. But then I call and the results are the same.
Last edited by drvannostren; Jul 15, 2019 at 7:28 am
#2292
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
Alright, update, trying to micro-serach my way through this. Trying not to sound like a cry baby.
Let me ask you guys this. To the power users of Krisflyer...is it just isolated airlines that seemingly have no availability? I've found some flights IST-BOG and FRA-BOG, I've found LH availability pretty well matches up with what I find on EF, same with TK availability.
However, nothing that I find with Avianca or Air Canada is duplicated on the Krisflyer search. So I'm wondering if that's normal, or if there's just a handful of airlines that are impossible to redeem on.
Let me ask you guys this. To the power users of Krisflyer...is it just isolated airlines that seemingly have no availability? I've found some flights IST-BOG and FRA-BOG, I've found LH availability pretty well matches up with what I find on EF, same with TK availability.
However, nothing that I find with Avianca or Air Canada is duplicated on the Krisflyer search. So I'm wondering if that's normal, or if there's just a handful of airlines that are impossible to redeem on.
#2293
Join Date: May 2017
Location: SIN
Programs: AS MVPG75k, AA Plat
Posts: 741
KF has what KF has, and you need to phone in to check what they really have, period.
#2294
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,915
Has anyone tried a RTW miles redemption recently? What rate(s) do they charge on mixed cabins?
Sitting on ... several hundred thousand miles/points that I need to burn-off soon-ish.
Sitting on ... several hundred thousand miles/points that I need to burn-off soon-ish.
#2295
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
Based on rules from all other programs I participate in, they'll definitely charge you the highest cost. The only program I know much about that doesn't do this is Lifemiles. They charge per segment, so you can save miles by taking long haul business then short haul econ especially when it's pointless like euro-biz.