Time taken to transfer points to KF

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Old Mar 18, 18, 9:04 pm   -   Wikipost
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Up to 3 November 2016 (Post #346) as reported in this thread
  • AMEX Australia
    overnite Post #17
  • AMEX Singapore
    overnight Post #228
    1 Feb night (Sun), 2 Feb morning (Mon) Post #161
    overnight (weekday) Post #155
    less than 24 hours Post #110
    12 Jul (Sat), 14 Jul (Mon) Post #94
    1 day Post #17
AMEX USA
4 PM EST Sunday afternoon->2:45 AM EST Monday morning. Post#441
Thu PM, Fri AM Post #296
<24 hours, Post #295
Thu PM, Sun AM Post #294
Sun AM, Mon Post #251
Amex - 11am (Friday) -> 11pm+1 (~36 hours) Oct 2016
Fri 10:30pm -> Sun 3AM EDT online transaction (28 hours) initial transfer. Subsequent transfer took overnight.
Overnight - online Wed. at 5:05pm EDT, in account 10:00am Thurs.
Fri late night, Sunday early morning (~38 hours) Post #225
~12 hours Post #201 (Tuesday)
Overnight, at ~ 2:45AM EDT for first transfer #195, #198
Overnight Post #125
1-2 days Post #102
2 Sep (Tue), 4 Sep (Thu) Post #101
Late Fri, Sun afternoon Post #83
Less than 24 hours Post #82
Overnight Post #81
5 days Post #56
Sun night, Tue Post #52
19 Jun (Thu), 26 Jun (Thu) Post #49
20 Jun (Fri), 26 Jun (Thu) Post #48
3 days Post #47
5 days Post #30
12/20/16 <2days online
  • AMEX UK
    1 day (10 hours to be exact and posted 01:00) #364
    Requested ~17:00 29 Mar 2017 and transfer completed overnight #388

  • ANZ Travel Visa Signature
    4 Jul, 20 Jul Post #311
    Mon 8th; Tue 16th #257
    Online 8 business days (posted on Wed) #256
    4 business days Post #115
    online 2 days Post #109
    online 3 days Post #35
    Online 20 days Post #312
    Online 19 days Post #311
    (ANZ seems to bulk sent requests to KF every 3 weeks on a Wednesday)
  • BCA co-brand Indonesia
    up to 10 days Post #88
  • Chase UR
    11am (Friday) -> 11pm (~12 hours)
    <48 hrs from Fri evening #287.
    1.5 hours Post #269
    Same day 6 hours Post #265
    8 Jan, 15 Jan (7 days) Post #233
    2 hours (with chasing) Post #231
    24 hours Post #145
    4 hours Post #144
    30 hours (weekend) Post #143
    22 hours Post #131
    35 hours Post #130 (first time transfer)
    Overnight Post #124
    5 hours Post #122
    Less than 24 hours Post #110
    1-2 days Post #102
    9 hours Post #100
    48 hours Post #99
    19 hours Post #86
    6 hours (Saturday) Post #85
    7 hours Post #81
    3 hours Post #68
    2 days Post #47
    18 hours Post #29
    8 hours Post # 334 (Oct-10-2016)
    24 hours Post # 335 (Oct-11-2016)
    22 hours Post # 434 (Jan-12-2018)
  • Citibank HK
    overnite Post #16
  • Citibank Malaysia
    Sat, Mon Post #263
  • Citibank Singapore
    2 working days Post #319
    27 Jul PM, 29 Jul PM Post #318
    Same day (4 hours) #260
    Next day Post #259
    Next day Post #258
    1 Feb night (Sun), 2 Feb morning (Mon) Post #161
    2 days Post #104
    2 Aug (Sat), 3 Aug (Sun) Post #95
    30 Jul (Wed), 5 Aug (Tue) Post #92
    40 hours Post #64
    Call centre, 1 day Post #44
    2 days Post #22
    1 day Post #21
  • Citibank Thank You points
    Tuesday 2018 JAN 04 Eastern 12PM. Showed up prior to Wednesday morning Eastern 9AM.
    Sun 1/1/16 PM, completed Tues 1/3 AM, Post #366
    Fri PM, Sat AM Post #282
    1-2 days Post #226
    30 hours Post #129
    1-2 days Post #102
    12 hours Post #91
    Approx. 24 hours - 8 DEC 2015
    12/20/16 < 1 day online
  • Citibank Indonesia
    4 days Post #88
  • DBS Singapore
    Requests from Mon to Fri batched and sent to KF on Fri Post #57 (may no longer be the case)
    3 Sep (Sat), 6 Sep (Tue) Post #327
    Fri PM, Tue PM Post #300
    1 Jun, 2 Jun Post #299
    Same day Post #258
    Sun online, Tue T+2 Post #227
    overnight (weekday) Post #151
    26 Oct (Sun), 30 Oct (Thu) Post #126
    22 Oct (Wed), 25 Oct (Sat) Post #117
    1 day Post #104
    half a day Post#61
    24 Jun (Tue), 3 Jul (Wed) Post #57
    27 Jun (Fri), 1 Jul (Tue) Post #57
    4 days 3 days Post #16
  • HSBC Singapore
    HSBC to KF transfers always credited on MondaysPost #116, Post #111, Post #164
    16 Feb online, 23 Feb Post #261
    2 Feb online, 16 Feb (Lunar New Year period) Post #261
    Sun online, Tue (T+2) Post #227
    Sun phone, Tue (T+9) Post #227
    3 Feb (Tue) at 3.00pm, 9 Feb (Mon) at 9.00pm, phone redemption Post #164
    26 Jun (Wed), 2 Jul (Wed) Post #57
    about a week in batches Post#28,
    phone about a week Post #36
  • HSBC Indonesia
    2 weeks Post #314
  • HSBC UK
    2-3 days Post #88
  • HSBC USA
    48 hours Post #209 [not on a Monday; Monday batch mentioned above may no longer be the case?]
  • Hyatt
    23 Apr (Sat), 28 Apr (Thu) Post #283
    1 Jul (Tue), 8 Jul (Tue) Post #73
  • Hyatt
    23 Apr (Sat), 26 Apr (Tue) Post #283
  • Maybank Malaysia
    sometimes more Post #33
    2 days Post #23
  • Le Club Accor
    2-3 days Post #20
  • Shangri-la Golden Circle
    about 3 weeks Post #228
  • Standard Chartered Singapore
    26 Apr (Tue), 4 May (Wed) Post #290
  • Starwood
    2017
    Requested: Sunday 6/18/17 @ 16:00 EST; Miles deposited in Krisflyer account: Friday 6/30/17 (sometime before 08:00 EST) after multiple calls to Krisflyer and SPG #409
    Requested 16 MAR (THU) @ 2032 Pacific and 17 MAR (FRI) @ 2048 Pacific. Posted sometime between 19 MAR (MON) 1300 and 2200 SST. Post# 384.
    2016
    Req: 19 Oct (Wed.), Received: 24 Oct. (Mon.) US Time. Post #343
    1 Jun, 5 Jun PM Post #298
    3 Apr, 26 Apr Post #278
    2015
    Sun, Tue (T+1) Post #228
    Sun, Mon (T+1) Post #227
    31 Aug (Mon USA time), 6 Sep (Sun USA time)
    30 Jan (Fri), 4 Feb (Wed) Post #159
    7 Jan (Wed), 12 Jan (Mon) Post #157
    17 Jan (Wed), 2 Feb (Mon) Post #157
    2014
    24 Nov (Mon), 12 Dec Post (Fri) #145
    28 Nov (Fri), 4 Dec (Thu) Post #127
    11 Jun (Wed), 17 Jun (Tue) Post #47
    6 days Post #21
    1 week Post #80
    14 days Post #78
    11 days Post #74
    11 Jun (Wed), 17 Jun (Tue) Post #47
  • Tap for More Points
    Instant Post #252
  • Priority Club
    11 Jan (Mon) by phone; 18 Jan (Mon) #255
    8 Jan (Fri) PM; posted 15 Jan (Fri) PM - 1 week Post #250
    3 weeks Post #15
  • UOB Singapore
    21 Aug (Sun), 23 Aug (Tue) Post #325
    Sat online, Tue Post #262
    Sun online, Tue (T+2) Post #227
    3 working days Post #139
    3 working days Post #136
    2-3 days Post #134
    overnight Post #119
    24-48 hours Post #105
    9 Aug (Sat), 12 Aug (Tue) Post #96
    26 Jun (Thu), 2 Jul (Wed) Post #59
    Online 19 hours - Transfer by 8pm, In 3pm next day, Post #41
    overnite, Post #31
    1-2 days Post #27
    7 days Post #25
    2 days Post #19
    4 days Post #16
  • Virgin Australia
    12/20/16 Instant


If possible, in addition to the number of days it took, please post DAY on which you initiated transfer, and the DAY it posted, as well as whether it was online or on phone redemption to get a better fix
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Old Apr 20, 16, 10:47 am
  #271  
 
Join Date: Jan 2013
Location: Singapore
Programs: Krisflyer PPS Club, BA Silver, Marriott Gold
Posts: 96
Originally Posted by KosherKimchee View Post
This exact thing seems to have happened to me. SPG-> KF initiated 3 weeks ago. Confirmed with SPG rep that they sent points to KF a few days later on April 10. Now April 20 and still not posted to KF account. Clearly the delay on KF end -- I do about 10 transfers per year. Already lost the flight I was targeting to redeem on.
Facing a delay here as well. Initiated transfer on Apr 3...not shown up yet (Apr 20). Very annoying!
chandu2013 is offline  
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Old Apr 20, 16, 2:53 pm
  #272  
 
Join Date: Dec 2014
Posts: 70
Transfer requested April 6th, miles have not posted.
NRTBound2015 is offline  
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Old Apr 20, 16, 4:09 pm
  #273  
 
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,347
Something is up. SPG saying points transferred, SQ says nothing received yet and multiple posters with same issue.

Very hard to coordinate when both sides (SPG and SQ) say it isn't on their end. If anyone sees April SPG transfers come through, please post here.
KosherKimchee is offline  
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Old Apr 20, 16, 9:34 pm
  #274  
Suspended
 
Join Date: Mar 2016
Posts: 179
Originally Posted by jmj9905 View Post
I transfed miles from spg to my new kris flyer account. They have not showed up What is the normal transfer time?
I transferred from amex and it was just 2 days not really long time to wait
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Old Apr 21, 16, 1:39 am
  #275  
 
Join Date: Feb 2007
Location: SF Bay Area
Posts: 119
Originally Posted by KosherKimchee View Post
Something is up. SPG saying points transferred, SQ says nothing received yet and multiple posters with same issue.

Very hard to coordinate when both sides (SPG and SQ) say it isn't on their end. If anyone sees April SPG transfers come through, please post here.
An SPG transfer I requested on April 3rd just posted finally.
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Old Apr 21, 16, 2:57 pm
  #276  
 
Join Date: Dec 2014
Posts: 70
Originally Posted by KosherKimchee View Post
Something is up. SPG saying points transferred, SQ says nothing received yet and multiple posters with same issue.

Very hard to coordinate when both sides (SPG and SQ) say it isn't on their end. If anyone sees April SPG transfers come through, please post here.

I PM'd the Starwood FT rep to see if there were any known issues with SPG-SQ transfers. He said he was not aware of any unique delays at the moment and reitterated that anyone who has waited more than 10 business days should call S

PG so that they could investigate (which could take up to an additional 5 days.)

I'm going to call SPG tonight and will report back if I get any additional info that might be useful for the thread.


ETA: Called SPG. Twice. Both reps said that all the information they had access to indicated that the miles had been sent to SQ and basically washed their hands of the matter. Told me to follow up with Singapore. Singapore reps said miles could take 6-8 weeks to post and that there was no way to expedite so I should call them back then. *Sigh

Last edited by NRTBound2015; Apr 21, 16 at 7:05 pm Reason: added results of the phone calls
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Old Apr 25, 16, 10:38 pm
  #277  
 
Join Date: Apr 2016
Posts: 1
Transferred My Spg points to KrisFlyer on 4/3. It's now 4/25 and still nothing yet. I've called Spg and Krisflyer numerous times without any success. It boggles my mind how long it takes with Spg. Any advice?
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Old Apr 27, 16, 1:28 am
  #278  
 
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,347
SPG transfer from April 3 just posted (evening of April 26 PDT). 23 days -- insane.
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Old Apr 27, 16, 2:13 am
  #279  
 
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 1,369
Initiated a Hyatt transfer on 19 February. Am still waiting on them to show up (with lots of fingers pointed at Hyatt's IT).
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Old Apr 27, 16, 10:41 am
  #280  
 
Join Date: Aug 2015
Posts: 274
Wow...my SPG to KF transfer was on 4/15. Based on this math it will not post until early May. Lord.
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Old Apr 27, 16, 4:35 pm
  #281  
 
Join Date: Dec 2014
Posts: 70
Transfer requested on 4/6 posted today. Long wait, but, thankfully, the flight I wanted was still available.
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Old Apr 27, 16, 7:45 pm
  #282  
Original Member
 
Join Date: May 1998
Location: New York, NY, USA
Programs: AA 2MM, Hyatt Glob, SPG LTP
Posts: 11,153
Citi Thank You Points requested evening of APR 22 (Friday) evening New York time. Was reflected in KF by Saturday morning New York time.
seawolf is online now  
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Old Apr 28, 16, 3:21 am
  #283  
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Join Date: Dec 2014
Posts: 548
Hyatt points ordered Sat, delivered today = 5 days.
Marriott ordered Sat, delivered Tues = 3 days
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Old Apr 28, 16, 7:36 am
  #284  
 
Join Date: Aug 2015
Posts: 274
It appears the long delay is only with SPG. My Citi and Amex transfer posted within 2 days.
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Old Apr 29, 16, 4:14 am
  #285  
 
Join Date: Sep 2001
Location: London / Singapore
Programs: SQ QPPS, Hyatt Diamond, SPG Gold, EY / O6 Gold, AB Silver, BA Bronze
Posts: 1,921
It took less than 20 hours for Amex UK to transfer points to what they call "KrysFlyer"
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