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SQ.com Waitlist Award Booking Suddenly Got Confirmed

SQ.com Waitlist Award Booking Suddenly Got Confirmed

Old Sep 13, 11, 11:20 am
Original Poster
Join Date: Sep 2005
Location: Hong Kong / Singapore / Bangkok
Programs: SQ Krisflyer Gold / Hilton Hhonour Diamond / Starwood SPG Gold / CX Former Gold, now Green
Posts: 334
SQ.com Waitlist Award Booking Suddenly Got Confirmed

Hi all,

Just want to share my experience today...

My wife & I had been on waiting list on SQ490 SIN-IST on 5Nov Biz Class Saver Award redemption, but did not get confirmation. I am a bit flexible on travelling date, so I was checking on SQ.com tonight to see which date can have 2 seats available during that week.

Basically, I found that between 03-08Nov, there was no availability for 2 seats. But only on 04Nov, there was 1 seat left (I tried to do dummy search for 1 pax also). Logically, 04Nov flight should have a higher chance to get waitlist cleared for 2 pax... So, I was trying to book on 04Nov. Since there was only 1 seat left and I needed 2 seats, so of course the system showed "waitlist" when I was booking the flight. However, on the next step, the website asked me for the credit card payment for tax! I felt a bit strange because booking on "waitlist" flights should not need the payment yet. But anyway, I typed in my credit card & other details and clicked the "next" button. Then suddenly on the next step, it showed my wife and I were both "Confirmed" on this flight.

I thought this was the new SQ website mistake etc... However, I had received the automatic confirmation email with e-ticket issued from SQ! And I checked "My miles" on SQ.com, the points had beed deducted from my account! So, I guess this booking must be confirmed already with no error...?

Did anyone also experienced this before? Did SQ do it on purpose that to clear waitlist automatically if there is 1 seat left while you are booking for 2 pax..?

Now, I am a happy guy!!!



Last edited by CX100Silver; Sep 13, 11 at 11:34 am
CX100Silver is offline  
Old Sep 13, 11, 2:39 pm
Join Date: Aug 2009
Programs: SQ*G, UA1P, OK Gold, BD*G, VS Gold, AS MVPG
Posts: 33
Don't worry, it is not an error. SQ does this all the time (well, not every time, but I saw it a few times), even to flight that is on waitlist for 1 pax. In case that it is not cleared when you book, as a KF Gold, you get cleared on the following Mon if the flight isn't too full.
I even experienced an agent popped over to his supervisor to release a seat over the phone on a near full flight.
yw1248 is offline  
Old Sep 14, 11, 12:42 am
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: A3*S, LH, SQ, BA, IHG Spire AMB, HH Gold, Marriot Silver
Posts: 5,006
well happy for you and yes it can happen. Had the same scenario before where it first showed waitlist and then almost instantly released and confirmed a seat.

In other cases it can take a while though. I have been waitlisted for 2 seats on an Eco Saver one-way DPS-SIN for weeks already and no movement. Flight is in mid-2012 only so not an issue, just SQ being stingy with award seats around Singapore public holidays.
demue is offline  

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