Website issues on 'new' SQ website (From May 2011-July 6 2012)
#1
Original Poster
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
Website issues on 'new' SQ website (From May 2011-July 6 2012)
Pretty slow. I would give it another 2 months before all the teething problems get fixed!
#2
Join Date: May 2006
Location: New York
Programs: SPG Platinum, AA 2.0 MM, DL Plat, Hertz Plat, LY Gold
Posts: 1,602
As per the T&C's on the new website, it doesnt seem that anything is changing:
https://www.singaporeair.com/en_UK/p...eemMiles_SQMI/
https://www.singaporeair.com/en_UK/p...eemMiles_SQMI/
#3
Join Date: Nov 2005
Location: SIN
Programs: SQ KF
Posts: 163
New A380 Seat Map
Has anyone checked out the A380 Seat Map?
Think its a glitch, and only the new config aircraft layout is shown for the upper deck.
http://www.singaporeair.com/pdf/seatmaps/airbus380.pdf
Row 96 is a real mini J cabin - only 1 row.
Rows 11 and 91 have no windows.
Think its a glitch, and only the new config aircraft layout is shown for the upper deck.
http://www.singaporeair.com/pdf/seatmaps/airbus380.pdf
Row 96 is a real mini J cabin - only 1 row.
Rows 11 and 91 have no windows.
#4
Join Date: Jun 2007
Programs: ROP Gold
Posts: 1,292
Here are my complaints.
1. Why the big header taking up more than 1/3 of my lap top screen (15 inches). Other relevant information could not be properly displayed as a result.
2. Aster's Warsaw problem is still not resolved...
3. Addition the header complaint above, the booking result has another big header showing the price and itinerary taking up more than 1/2 the screen. As such, one does not have a good overview of the selection results (i.e. which flight to take).
4. One is not possible to select the booking class one wants to purchase. Problem for me as SQ's booking class W for instance cannot accrue 100% mileage with ROP program.
5. Can they not fit the entire page into one screen so that I do not have to scroll down to read, like they have the last time around?
6. Calender on the booking page? Can they not hide it or make it smaller? Such a waste of space. I cannot enter number of adults and classed without scrolling down.
7. There is no calender available for multi-detination booking.
8. Maybe I am bias as I am not KF member. But must the member log-on be so big? In my view, it is not that important to warrant so much space. Not everyone is a member. Those who are member will have to log in once and not be bother with it anymore.
9. Click on the offer and you will see only one offer without scrolling down.
10. Seat maps. Do they not have a clearer pdf document? Must I still see the header again without seats and SQ logo - I want to know the seat arrangements? Must the document be set at default 228%? http://www.singaporeair.com/pdf/seatmaps/airbus380.pdf
11. Click on SQ corporate. It brings you to another screen for you to click on another link to get there. How user friendly that can it be.
12. It is really slow isn't it?
I find that they have merely changed the form but not the substance. And I really do not like the new form.
1. Why the big header taking up more than 1/3 of my lap top screen (15 inches). Other relevant information could not be properly displayed as a result.
2. Aster's Warsaw problem is still not resolved...
3. Addition the header complaint above, the booking result has another big header showing the price and itinerary taking up more than 1/2 the screen. As such, one does not have a good overview of the selection results (i.e. which flight to take).
4. One is not possible to select the booking class one wants to purchase. Problem for me as SQ's booking class W for instance cannot accrue 100% mileage with ROP program.
5. Can they not fit the entire page into one screen so that I do not have to scroll down to read, like they have the last time around?
6. Calender on the booking page? Can they not hide it or make it smaller? Such a waste of space. I cannot enter number of adults and classed without scrolling down.
7. There is no calender available for multi-detination booking.
8. Maybe I am bias as I am not KF member. But must the member log-on be so big? In my view, it is not that important to warrant so much space. Not everyone is a member. Those who are member will have to log in once and not be bother with it anymore.
9. Click on the offer and you will see only one offer without scrolling down.
10. Seat maps. Do they not have a clearer pdf document? Must I still see the header again without seats and SQ logo - I want to know the seat arrangements? Must the document be set at default 228%? http://www.singaporeair.com/pdf/seatmaps/airbus380.pdf
11. Click on SQ corporate. It brings you to another screen for you to click on another link to get there. How user friendly that can it be.
12. It is really slow isn't it?
I find that they have merely changed the form but not the substance. And I really do not like the new form.
Last edited by anaidross; May 22, 2011 at 3:25 pm
#5
Join Date: Aug 2010
Posts: 345
"The flight is not found in any of the specified categories."
Anyone faced this error yet?
Anyone faced this error yet?
#6
Join Date: Jan 2011
Posts: 111
i must say its a terrible job for SQ ^
#7
Join Date: Oct 2008
Location: Portland, OR
Programs: Star Alliance, One World, Skyteam, BR, GA, EK, VX, SPG, Marriott, Hyatt, Hilton, IC
Posts: 4,065
I gave it some thumbs up on some aspects of it, certainly not all of it.
#8
Join Date: Dec 2008
Location: New York City, USA
Programs: UA Silver, QF Silver, AA Platinum
Posts: 26
Hmmm... I'm in two minds. I agree that the old site definitely needed a facelift as it was looking very dated. That said, I wish they'd spent more time on testing the site before launching.
One that really confuses me is that for my travel-agent reservation, when I go to Manage Booking, my reservation is shown, but when I click on it, the site then prompts me to enter more information to retrieve the booking even though it's just listed it. Why? The old site just let me see the reservation details without having to start entering more information (for the same reservation a couple of days ago). Frustrating!
It also seems to think all 7 segments on that reservation are in J class, when infact 2 of them are in Y class.
One that really confuses me is that for my travel-agent reservation, when I go to Manage Booking, my reservation is shown, but when I click on it, the site then prompts me to enter more information to retrieve the booking even though it's just listed it. Why? The old site just let me see the reservation details without having to start entering more information (for the same reservation a couple of days ago). Frustrating!
It also seems to think all 7 segments on that reservation are in J class, when infact 2 of them are in Y class.
#10
Join Date: May 2002
Location: London, UK
Programs: VS/BA/CX/EK
Posts: 885
Hmm, it's a small improvement, however:
Not great.
BC
- Using the carousel at the bottom scrolls the page back to the top
- You still cannot type the IATA 3-letter code and tab in the form without choosing the long form airport name
- The currency drop down is not wide enough, and should list the abbreviation first
- The "only a few seats left message" is even displayed for wide open suites
- Lightbox used for fare doesn't have a close icon
- Book now panel on the home page is pointless and just displays a how to pay panel
- Video quality very poor and grainy, certainly of the Suites
- No link to Book the Cook from food sections in R/F/J
- MAN rather than LHR listed on the map when zoomed out
Not great.
BC
#11
Join Date: Jul 2005
Location: SJU
Programs: Amex FHR elite travel agent, Ritz Stars, Hyatt Prive, Four Seasons Preferred Partner and others
Posts: 1,521
I get error messages when trying to change an award redemption online. Had to call it in.
#12
Join Date: Sep 2007
Location: Singapore
Programs: TG Gold, MPC Silver, Bonvoy Ambassador
Posts: 563
Terrible update - didn't they test it first??
What is even more frustrating is the lack of contact numbers for me to try and contact a booking office. I am looking to purchase a mulitistop business fare and they are basically turning my money away !
What is even more frustrating is the lack of contact numbers for me to try and contact a booking office. I am looking to purchase a mulitistop business fare and they are basically turning my money away !
#13
Join Date: Jan 2006
Location: Sydney, Australia
Programs: Velocity Platinum, UA MM
Posts: 557
I had to do this today to call up and check my flights for what appeared to be missing information according to the web site.
If you end up talking to an agent just make sure you give them your opinion on the new web site I think the word is going to be filtering back from the telephone agents about the complaints coming in about the web site.
#14
Ambassador: Air New Zealand
Join Date: Dec 2006
Location: Wellington NZ
Programs: NZ Elite, EK Gold, Qatar Gold, Amex Plat, Accor Gold, Hilton Gold
Posts: 1,426
Redemption booking on old site allowed for a mixed booking (Flight 1 in First, Flight 2 in Business [due to Two class configuration - J&Y]) - new site returns "No available seats in selected cabin class".
I will have to make a call.
I will have to make a call.
#15
Join Date: Feb 2010
Posts: 309
500 error not fixed yet & selected meal cannot change to standard meal again!