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-   -   The 'Best credit cards for KF miles accrual' master thread (https://www.flyertalk.com/forum/singapore-airlines-krisflyer/1076196-best-credit-cards-kf-miles-accrual-master-thread.html)

Kilian Zoll Jun 11, 15 8:55 pm


Originally Posted by carrotjuice (Post 24955086)
You have to call and ask the customer service to dictate to you over the phone one by one. That's a constant pain expressed in this forum with regards to UOB.

God. And this is a major bank no less...

percysmith Jun 11, 15 9:13 pm


Originally Posted by carrotjuice (Post 24955086)
You have to call and ask the customer service to dictate to you over the phone one by one. That's a constant pain expressed in this forum with regards to UOB.


Originally Posted by staff (Post 24957611)
God. And this is a major bank no less...

We actually have the same problem with HSBC HK's RewardCash.

Normally I do the reconciliation as an "accounting movement":

Opening balance:
+ 1X spends / 250
+ 6X spends / 250 x 6
+ promo RewardCash received
- redemptions made
= Ending balance

Is UOB wrong so much of the time that this becomes impossible to do?

Awesom Andy Jun 11, 15 11:12 pm


Originally Posted by staff (Post 24957611)
God. And this is a major bank no less...

Generally speaking, the bigger and more established the bank is, the older its IT system.

chrispstan Jun 12, 15 1:02 am


Originally Posted by aster (Post 24954002)
Anyone use the HSBC Advance card?

Have used it and love it. 4 miles per $ for ALL online, PayWave and dining spend. Only catch is that this earn rate is classified a promotion and it's supposed to end next month. Fingers crossed that it gets extended.

LuisHK Jun 12, 15 3:27 am


Originally Posted by Awesom Andy (Post 24958046)
Generally speaking, the bigger and more established the bank is, the older its IT system.

Not exactly. Bigger and more established banks usually have much more complex and hard to understand systems.

However for UOB case, it's both complexity and grandfather IT systems.

shuigao Jun 12, 15 6:51 am


Originally Posted by carrotjuice (Post 24955086)
You have to call and ask the customer service to dictate to you over the phone one by one. That's a constant pain expressed in this forum with regards to UOB.


Originally Posted by staff (Post 24957611)
God. And this is a major bank no less...

Isn't this the norm rather than the exception? I know stanchart and citibank also do not have any per-transaction breakdown of points/miles earned.

Kilian Zoll Jun 12, 15 10:56 am


Originally Posted by shuigao (Post 24959111)
Isn't this the norm rather than the exception?

Possibly here in SG! I've lived here for about 9 weeks, so still getting up to speed with things.

carrotjuice Jun 12, 15 6:23 pm


Originally Posted by staff (Post 24957611)
God. And this is a major bank no less...

To be honest not just UOB. Same with all other banks in Singapore - where all their points are lumped into one number and you'd need to call up to do the forensics.

Just that UOB is bigger pain than the others because they pride themselves in issuing speciality cards - some to incentivize dining, online, paywave spends etc.

lcpteck Jun 12, 15 7:23 pm


Originally Posted by staff (Post 24960161)
Possibly here in SG! I've lived here for about 9 weeks, so still getting up to speed with things.

Welcome to Singapore staff, hope you like the weather. :cool:

aster Jun 13, 15 5:42 am


Originally Posted by chrispstan (Post 24958296)
Have used it and love it. 4 miles per $ for ALL online, PayWave and dining spend. Only catch is that this earn rate is classified a promotion and it's supposed to end next month. Fingers crossed that it gets extended.

Does ALL online spend include topping up local debit cards? If so then this is the best card on the market at present. :)

demue Jun 14, 15 11:14 am


Originally Posted by shuigao (Post 24959111)
Isn't this the norm rather than the exception? I know stanchart and citibank also do not have any per-transaction breakdown of points/miles earned.

Speaking of which, I was looking up the accrued points for my DBS WWMC and they just didn't stack up on the online spend front. Calculated back and forth and looked like I'm only getting 50% of what I should. So I called and after searching for the T&Cs for a while it turns out I got 5 points instead of the 10 points I should be getting.

Well great, of course the agent doesn't know what is going on and babbles about that T&Cs may have changed and so forth. Honestly I don't know where they find those guys. Doesn't even know the difference btw. WMC (5 points) and WWMC (10 points). Oh well, at least escalation to credit card department done. I saved all the T&Cs and screenshot the website.

No idea how you can code the card bonus wrongly, but apparently they managed. Awaiting call back for resolution during the week.

Volasia Jun 14, 15 11:32 pm

The 'Best credit cards for KF miles accrual' master thread
 
In the end, banks here are specialists in over complicating their coditions. UOB is such an example where there are some many execrations to the rule. I argued with them on a charge which didn't get the 10x points on the basis that the seller was not a book shop but listed as a research company selling books. Escalation did nothing. 4 miles on pay wave is still great but their advertising on online transactions cause wrong expectations from clients.

lcpteck Jun 15, 15 12:49 am

Unfortunately banks are in full control so we just have to play by their game. Do refer to the spreadsheet in my signature for the crowd sourced data.

Just had subway for lunch so just earned 20 miles from the $5 combo meal. ;)

Volasia Jun 15, 15 8:47 am


Originally Posted by lcpteck (Post 24971192)
Unfortunately banks are in full control so we just have to play by their game. Do refer to the spreadsheet in my signature for the crowd sourced data.

Just had subway for lunch so just earned 20 miles from the $5 combo meal. ;)

Impressive work ! can I check on Market Place ? I thought they were on Smart$? Or are we talking on a different market place?

lcpteck Jun 15, 15 10:02 am


Originally Posted by Fly-Swiss (Post 24972348)
Impressive work ! can I check on Market Place ? I thought they were on Smart$? Or are we talking on a different market place?

I'm not sure how accurate or how recent the data is as it's all crowd sourced since I opened it up last year or so. Sometimes the contributors put the dates as a reference of when they tested it.


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