God. And this is a major bank no less...

We actually have the same problem with HSBC HK's RewardCash.

Normally I do the reconciliation as an "accounting movement":

Opening balance:
+ 1X spends / 250
+ 6X spends / 250 x 6
+ promo RewardCash received
- redemptions made
= Ending balance

Is UOB wrong so much of the time that this becomes impossible to do?

Generally speaking, the bigger and more established the bank is, the older its IT system.

Have used it and love it. 4 miles per $ for ALL online, PayWave and dining spend. Only catch is that this earn rate is classified a promotion and it's supposed to end next month. Fingers crossed that it gets extended.

Not exactly. Bigger and more established banks usually have much more complex and hard to understand systems.

However for UOB case, it's both complexity and grandfather IT systems.

Isn't this the norm rather than the exception? I know stanchart and citibank also do not have any per-transaction breakdown of points/miles earned.

Possibly here in SG! I've lived here for about 9 weeks, so still getting up to speed with things.

To be honest not just UOB. Same with all other banks in Singapore - where all their points are lumped into one number and you'd need to call up to do the forensics.

Just that UOB is bigger pain than the others because they pride themselves in issuing speciality cards - some to incentivize dining, online, paywave spends etc.

Welcome to Singapore staff, hope you like the weather. :cool:

Does ALL online spend include topping up local debit cards? If so then this is the best card on the market at present. :)

Speaking of which, I was looking up the accrued points for my DBS WWMC and they just didn't stack up on the online spend front. Calculated back and forth and looked like I'm only getting 50% of what I should. So I called and after searching for the T&Cs for a while it turns out I got 5 points instead of the 10 points I should be getting.

Well great, of course the agent doesn't know what is going on and babbles about that T&Cs may have changed and so forth. Honestly I don't know where they find those guys. Doesn't even know the difference btw. WMC (5 points) and WWMC (10 points). Oh well, at least escalation to credit card department done. I saved all the T&Cs and screenshot the website.

No idea how you can code the card bonus wrongly, but apparently they managed. Awaiting call back for resolution during the week.

The 'Best credit cards for KF miles accrual' master thread
 

In the end, banks here are specialists in over complicating their coditions. UOB is such an example where there are some many execrations to the rule. I argued with them on a charge which didn't get the 10x points on the basis that the seller was not a book shop but listed as a research company selling books. Escalation did nothing. 4 miles on pay wave is still great but their advertising on online transactions cause wrong expectations from clients.

Unfortunately banks are in full control so we just have to play by their game. Do refer to the spreadsheet in my signature for the crowd sourced data.

Just had subway for lunch so just earned 20 miles from the $5 combo meal. ;)

Impressive work ! can I check on Market Place ? I thought they were on Smart$? Or are we talking on a different market place?

I'm not sure how accurate or how recent the data is as it's all crowd sourced since I opened it up last year or so. Sometimes the contributors put the dates as a reference of when they tested it.