FlyerTalk Forums - - Singapore Airlines (SQ) award booking experiences using United miles
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Old Jan 6, 22, 9:19 am   -   Wikipost
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SQ awards can be booked online but SQ generally does does not release to its *A partners all routes or all cabins -- especially the more premium cases

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Originally Posted by UA Insider View Post
Hi everyone,

I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.

Please let me know if you have any clarifying questions, and Iíll do my best to answer them.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
The fee for non-premier to book awards through the call center will NOT be waived as per:
Originally Posted by UA Insider View Post
As most have you has suspected, unfortunately we're not waiving the booking fee. The simple reason--and this is a consistent policy across all airlines which are not yet online--is that there is substantial additional work required to price and ticket these awards in our contact centers.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
This is currently the policy

Update: SQ's statement on the recent change:

Originally Posted by SQ
Each Star Alliance member carrier may choose how to fulfill such redemptions differently, which we have no influence over.

For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
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