Same Cities count as a segment
Jan 17, 2007, 4:28 pm
#1
Original Poster
Join Date: Apr 2001
Posts: 3,083
Same Cities count as a segment
Recently I made a reservation with what I only thought had 16 segments. In fact only had 16 flight segments.
The first AAgent claimed that sames cities (LHR/LGW, EWR/LGA/JFK, etc) as described in https://www.aa.com/content/disclaime...ld_rules.jhtml do NOT count as a stopover, NOR an open jaw, but they DO count as a segment.
Thus if you have 16 real flights then you cannot have any of those be in connections in same cities (as this would increase the count of segments to 17).
I called back, got a different AAgent and tried to re-ticket. After a day the itn had not ticketed, the 2nd [and 3rd] AAgent also confirmed this.
The first AAgent claimed that sames cities (LHR/LGW, EWR/LGA/JFK, etc) as described in https://www.aa.com/content/disclaime...ld_rules.jhtml do NOT count as a stopover, NOR an open jaw, but they DO count as a segment.
Thus if you have 16 real flights then you cannot have any of those be in connections in same cities (as this would increase the count of segments to 17).
I called back, got a different AAgent and tried to re-ticket. After a day the itn had not ticketed, the 2nd [and 3rd] AAgent also confirmed this.
Last edited by AAaLot; Jan 22, 2007 at 3:51 pm
Jan 17, 2007, 6:41 pm
#3
Join Date: Oct 2002
Location: Ireland
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I finalised an itinerary on a OW J award that (mistakenly) had a MIA-GRU leg in F. The agent sent it for supervisor review and ticketing and before it was issued I found I was bumped back to J. In other words, it's pretty certain the "error" will be picked up.
Jan 18, 2007, 12:08 pm
#7
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Join Date: Apr 2001
Posts: 3,083
LGA/JFK AA claims this counts as a segment HELP
I have made a reservation with 16 segments
Within the itn the segments are
2/15/07 4: TVC-ORD
2/15/07 5: ORD-LGA
2/15/07 6: JFK-MAD
2/16/07 7: MAD-LHR
I have a total of 16 flight segments, but since they want to count this open jaw as a segment now I have 17.
This does not seem right since their website specially states that LGA/JFK/EWR are the same city.
Within the itn the segments are
2/15/07 4: TVC-ORD
2/15/07 5: ORD-LGA
2/15/07 6: JFK-MAD
2/16/07 7: MAD-LHR
I have a total of 16 flight segments, but since they want to count this open jaw as a segment now I have 17.
This does not seem right since their website specially states that LGA/JFK/EWR are the same city.
Jan 18, 2007, 12:17 pm
#8
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Join Date: Jul 2003
Posts: 4,861
Try calling back AA and refer them to their oneworld award ticket routing rules website.
Jan 18, 2007, 12:19 pm
#9
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Join Date: Apr 2001
Posts: 3,083
Try calling back AA and refer them to their oneworld award ticket routing rules website.
Jan 18, 2007, 12:21 pm
#10
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Join Date: Jan 2002
Posts: 44,584
If it is an OW Award flight , then the information you require is all nicely provided on the AA website at http://www.aa.com/content/disclaimer...ld_rules.jhtml
It also lists airports within cities which will not count as a open jaw. For New York, the airports are :
Newark - EWR
White Plains/Westchester - HPN
John F Kennedy - JFK
LaGuardia - LGA
Islip/Long Island - ISP
Whether it counts as a segment I don't know
Dave
Dave
Originally Posted by aa.com
An open jaw occurs when you arrive into one city and depart from another city. Travel between the two cities may be by train/bus/separate airline ticket, etc.
Newark - EWR
White Plains/Westchester - HPN
John F Kennedy - JFK
LaGuardia - LGA
Islip/Long Island - ISP
Whether it counts as a segment I don't know
Dave
Dave
Jan 18, 2007, 2:17 pm
#11
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Posts: 3,181
I know this is not what you are saying, but could it possibly be that the open jaw that's creating the problem is not the NYC stop, but a first/last city one, and the agent is confused?
Jan 18, 2007, 2:55 pm
#12
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Dave
Jan 18, 2007, 4:05 pm
#13
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If AA has to issue the ticket, there is no possible way for them to 'delete' the segment. Each airport has to have a code ,and basically JFK and LGA occupy two codes, hence two segments. So if you exceed, that's because each airport requires a seperate booking segment.
Can you not fly ORD-MAD instead of going via NYC?
Can you not fly ORD-MAD instead of going via NYC?
Jan 18, 2007, 4:09 pm
#14
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On oneworld tickets? No - that's 20 segments!
The 16 segment rule applies for all automated ticketings.. e-ticket or paper. Beyond that, AA must write out a manual ticket.
Or else AA may transfer the booking to a SABRE equipped TA and they can issue up to 24 segments on paper automated. But you only need 20 anyway.
The 16 segment rule applies for all automated ticketings.. e-ticket or paper. Beyond that, AA must write out a manual ticket.
Or else AA may transfer the booking to a SABRE equipped TA and they can issue up to 24 segments on paper automated. But you only need 20 anyway.