AAaLot

I am currently at DFW with paid FC AA seats.

Due to a mechanical delay I want to be put on NWA.

NWA has FC class seats.

AA says they can only confirm coach on NWA for me.

Is this right? How do I ask? Who do I ask?

What will happen to my value of the FC class tickets?

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Edited after the 'emergency':

Can someone confirm that a version of rule 240 applies to ALL AA tickets regardless of where they are bought or fare basis. The text at AA.com seems to have no exceptions.

flyupfront

What's your actual Fare Basis?

AAaLot

open A

Want to change from FC: DFW-ORD-TVC on AA to DFW-DTW-TVC on NWA

the end of a RTW DONE4 [DGLOB34] ticket [paid $8K+]

We will take the coach...what would be appropraite compensation as part of this mechanical delay and downgrade?

Dave Noble

There is no such thing as rule 240. With the AGLOBnn ticket , your compensation for travelling in economy on NW will be approximately zero given the value of the sector.

Dave

zman

This is a paid International Business class fare, not First.
The First domestic inventory does not come from F.
On AA I think it comes from A, discounted first.
So NW may not have the equivilent of A inventory.

kanebear

Really? What's this then??? OneWorld fares are still purchased First Class tickets... please explain why they wouldn't be subject to the same reaccommodation policies (class of travel, etc)?

bbkenney

duplicate

sbrower

Good find Kanebear on the fact that Rule 240 (in the form stated) does still exist. However, as I read the OP, and the rule you posted, Dave Noble's answer is probably still correct, as it relates to the ticket.

First, I don't see anywhere in the Rule 240 (or the Rule 80, which probably(?) applies to this international ticket) where it calls for reaccomodation on another carrier. The option appears to be reaccomodation on AA, or refund (someone - if I read too fast - feel free to post correction). A coach fare on NW, for same day, is unlikely to leave a material residual on this segment, from a RTW business fare.

Dave Noble

A DGLOB is not a 1st class ticket, it is a business class ticket; there is a specific exemption in the fare which allows for travel in A class on 2 class North American sectors.

As far as compensation goes, the value of the sector is significantly less than the cost of a full Y ticket , so the compensation level will be zero.

Dave

AAaLot

Thanks for the answers...I will post later more details about this experience since I think others could benefit.

A form of rule 240 should [and did apply] for mechanical delays.

After talking to a ticket agent, not the AC they were able to get 3 FC seats on NWA...we needed 5.

As far as compensation I am asking what is the general level for
rude AC personnel
Incorrect information AC personnel
Delay of 3 hours
Getting 3 FC seats when we were due 5

[I agree with Dave Noble that the theoretical value is 0]

ricktoronto

Zero, zero, zero, zero and zero, especially Thanksgiving weekend. Any seat at this time beats a first class seat on Monday. Just go.

HKG_Flyer1

After talking to a ticket agent, not the AC they were able to get 3 FC seats on NWA...we needed 5.[/quote]As detailed below, you got a windfall through luck rather than a correct application of the rules. It never hurts to ask, but other pax are going to be sorely disappointed (for the most part) if they start asking for immediate reaccommodation on other non oneworld carriers due to mechanicals when travelling on deep discount RTW tickets.


What was "rude" besides the fact that they correctly told you no, you couldn't exchange your tickets for flights on NW. I can understand they may have gotten their back up if you started demanding things to which you weren't entitled... i.e. reaccommodation on another carrier due to a minor delay after purchasing a clearly restricted, heavily discounted ticket.

Nothing. They provided you with accurate information. The DGLOB34 ticket is clearly marked as valid on oneworld carriers only; all marketing materials associated with the fare also state the same thing.

Moreover, the rule 240 currently published by AA does not allow for reaccommodation on another carrier unless a special protection agreement exists (as they state, this may happen when they terminate service entirely between two points).

Complaining about employees performing their job correctly probably isn't going to get you anything.

Not much, if anything. This happens quite a bit in the world of airtravel. Besides, you got in much, much sooner than if AA were to have followed the rules of the deep discount fare you purchased.

I assume this refers to FC seats on NW, when, in actuality, you weren't due any seats of any sort whatsoever on NW.

As you appear to want to make sure everything is done according to what each party is entitled to, you may want to cut AA a check in the amount of $2,507.80 for the value of the three first class seats to which you were not entitled plus an additional plus $1,489.20 for the two coach seats or $3,997.20 in total. (This was computed using day of departure fares... AA receives a substantial discount, so their out-of-pocket is much less... maybe the right amount to hand over to AA is only $1,000 - $2,000).


Well, it's more than theoretical. If anything, it is you who theoretically owes AA some money.

As you were (correctly) told by the AAdmirals Club folks (who, I suspect, see a lot more of the RTW tickets than the typical AAgent), you were not entitled to reaccommodation on another air carrier. Instead of accepting their answer as the final word, you "shopped around" and evidently were lucky enough to stumble on a less experienced agent, who you were able to persuade to accommodate you (hey I don't blame you, I might have tried it myself).

As a result of your persistence, you were able to receive several thousand dollars worth of tickets on another airline to which you were not entitled.

Not only that, three of the passengers got to experience first class all the way to TVC (one of things you kind of gloss over in your account is the fact that AA doesn't even offer first class service to TVC, whereas NW does). Fair enough, so far.

What I don't understand is why you now seem to be trying to prepare for a campaign to extract yet more "goodies" out of AA.

If I were you, I'd be high-fiving myself for having pulled one over on the inexperienced AA agent. What more are you expecting/demanding?

cmhua777

I flew on Tuesday with an "A" fare (domestic segment of an Int'l J fare). My flight from DTW-ORD was delayed and they put me on NW. At first they told me that I was only entitled to Coach since this was "an upgrade fare" -- after some discussion they acknowledged it was a paid First Class ticket, called NW back, and booked me in "P" which was a NW First Class bucket.

JDiver

http://www.aa.com/content/agency/Boo...e_240_80.jhtml

HKG_Flyer1