Heads Up! 2 year limit on renewals
Sep 12, 2006, 10:21 am
#1
Original Poster
Join Date: Jun 2005
Location: Southern California
Programs: SWA Rapid Rewards/Companion Pass
Posts: 7
Heads Up! 2 year limit on renewals
I had some expired RR tickets. I remember reading that one can 'renew' them for a $50 fee, and it didn't matter how long ago they had expired.
So I called to renew them. She asked the details, like how long ago they expired. My paper ticket had expired 1 year, 11 months, and 2 weeks ago. She said that there would be no problem renewing it if I send it in soon, since there is a 2-year limit.
I asked if that was a new policy, and she said yes. They had some that expired 15 years ago, and they can no longer afford to do that (ok, so that wasn't her exact words). I further asked if that policy also applies to the electronic rewards, and she said yes.
So if you have any expired tickets starting to grow mold, check the date, and plan on renewing them prior to the 2 year limit, or risk loosing them.
So I called to renew them. She asked the details, like how long ago they expired. My paper ticket had expired 1 year, 11 months, and 2 weeks ago. She said that there would be no problem renewing it if I send it in soon, since there is a 2-year limit.
I asked if that was a new policy, and she said yes. They had some that expired 15 years ago, and they can no longer afford to do that (ok, so that wasn't her exact words). I further asked if that policy also applies to the electronic rewards, and she said yes.
So if you have any expired tickets starting to grow mold, check the date, and plan on renewing them prior to the 2 year limit, or risk loosing them.
Sep 12, 2006, 10:43 am
#2
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
My recollection of this issue is that the computer systems at RR retain 2 to 3 years of history. Beyond that they would have to check archives to determine whether or not your awards have been used, unless you have sent in the actual paper awards. Perhaps they have decided they no longer want to check the archives, which probably costs more than $50 to do.
Sep 12, 2006, 8:13 pm
#3
Join Date: Jan 2005
Location: Fremont, CA
Programs: WN CP, NW Silver, HH Diamond, PC Plat, Hertz Gold
Posts: 379
Originally Posted by nsx
Beyond that they would have to check archives to determine whether or not your awards have been used, unless you have sent in the actual paper awards. Perhaps they have decided they no longer want to check the archives...
