atl runner

I just received an email from DL that they had changed the arrival/departure time of a flight my wife and I are on in January. In the email they had confirmed the same seats we had previously selected. I've never had a problem with that (unless it's an equipment change) so that in itself was not that big a deal. Here's the cool part. When I went to "my itineraries" on delta.com they had changed the time of the flight but were not showing schedule changed and seat unassigned, meaning I didn't have to call SMS and have them clean up the record. I hope this isn't an isolated case and that they have put this new system in place. It is a huge improvement and one that I and others have been fussing about in this forum for quite a while. ^ ^ ^

N808DE

Interesting.............

This weekend I had a flight number and equipment change for a flight in January, but I didn't receive an email. I also had to call SMS to get the itinerary "cleaned up."

jeffreyt

Most likely their res agents got to the record before you did. It's likely because the queue is much less than it was when the sent through the earlier big changes a few weeks ago.

Cholula

atl runner....this would be very cool if it is in fact a change and not just a one time glitch. As is true for you and many others in this forum, I'm sitting on a half-dozen or more open itineraries that stretch into Fall, 2006. And i've made innumerable calls to SMS to get the seating cleaned up.
The SMS people are always very accommodating but having to call them just wastes their time and mine on a task that should be easy to fix.
Let's hope this is fixed once and for all.

atl runner

That may be the case but I check my itineraries pretty much daily--and have for years--and I've never had it happen this way before. Trust me, I'm not complaining.