Minor Denied Boarding
Jul 26, 2005, 5:25 pm
#1
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Minor Denied Boarding
Hello, all.
Long time lurker, don't post often.
I don't fly UA, so I need your help and advice.
Two family members (ages 17 and 15) flying Denver to Montrose, CO were involuntarily denied boarding last Friday (7/22). Overnight accomodations were sleeping mats on the floor of a group room in Denver. No meals or shower facilities were offered. They were accomodated on the first flight next day. The reason for the denied boarding given was "weight and balance" issues (due, I suppose to the very high temperatures in Montrose.
Any thoughts? Do you think UA owes any compensation?
Appreciate any and all replies.
Regards,
Guloxi
Long time lurker, don't post often.
I don't fly UA, so I need your help and advice.
Two family members (ages 17 and 15) flying Denver to Montrose, CO were involuntarily denied boarding last Friday (7/22). Overnight accomodations were sleeping mats on the floor of a group room in Denver. No meals or shower facilities were offered. They were accomodated on the first flight next day. The reason for the denied boarding given was "weight and balance" issues (due, I suppose to the very high temperatures in Montrose.
Any thoughts? Do you think UA owes any compensation?
Appreciate any and all replies.
Regards,
Guloxi
Jul 26, 2005, 5:28 pm
#2
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Yes, UA definitely owes under the IDB rules.
They should have been given a hotel and food until the next day. Should have gotten a $600 voucher if they were delayed more than 6 hours, which sounds like the case.
Call UA and raise hell. I would.
They should have been given a hotel and food until the next day. Should have gotten a $600 voucher if they were delayed more than 6 hours, which sounds like the case.
Call UA and raise hell. I would.
Jul 26, 2005, 6:15 pm
#3
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Seems very strange that United would DB minors instead of adults. Even stranger that they wouldn't provide accomodation. I would be very upset if this happened to anyone I know.
J
J
Jul 26, 2005, 6:21 pm
#4
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I would definitely go after some compensation in this case. Sleeping mats in a group room is definitely unacceptable for the minors, and I'm also trying to figure out why they were IDB, versus any other adults.
Write a letter outlining the situation and the horrific accomodations that were given.
asu-ua772
Write a letter outlining the situation and the horrific accomodations that were given.
asu-ua772
Jul 26, 2005, 6:25 pm
#5
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Wow. Were these registered with UA as unaccompanied minors? If so, there is even more reason to raise hell. Not only should they each get the $600 Travel Credit, they should also get a written apology and maybe even a free domestic ticket as this would be a serious breach of UA rules.
If not, they should still demand their $600 TC and maybe even a little more since they did not get fed or given a hotel room for the night.
Unless this was a weather cancellation.... You mention that they slept on a mat on the floor of a group room in Denver, this almost sounds like weather cancellations in Denver. Was this the case? Were they the only pax IDBd or was the entire flight canceled? If flight was canceled, was it because of weather or something else?
If not, they should still demand their $600 TC and maybe even a little more since they did not get fed or given a hotel room for the night.
Unless this was a weather cancellation.... You mention that they slept on a mat on the floor of a group room in Denver, this almost sounds like weather cancellations in Denver. Was this the case? Were they the only pax IDBd or was the entire flight canceled? If flight was canceled, was it because of weather or something else?
Jul 26, 2005, 6:31 pm
#6
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Originally Posted by dcgators
Wow. Were these registered with UA as unaccompanied minors? If so, there is even more reason to raise hell. Not only should they each get the $600 Travel Credit, they should also get a written apology and maybe even a free domestic ticket as this would be a serious breach of UA rules.
If not, they should still demand their $600 TC and maybe even a little more since they did not get fed or given a hotel room for the night.
Unless this was a weather cancellation.... You mention that they slept on a mat on the floor of a group room in Denver, this almost sounds like weather cancellations in Denver. Was this the case? Were they the only pax IDBd or was the entire flight canceled? If flight was canceled, was it because of weather or something else?
If not, they should still demand their $600 TC and maybe even a little more since they did not get fed or given a hotel room for the night.
Unless this was a weather cancellation.... You mention that they slept on a mat on the floor of a group room in Denver, this almost sounds like weather cancellations in Denver. Was this the case? Were they the only pax IDBd or was the entire flight canceled? If flight was canceled, was it because of weather or something else?
"The reason for the denied boarding given was "weight and balance" issues (due, I suppose to the very high temperatures in Montrose.)"
Doesn't matter what he theorized ... weight and balance isn't weather.
The GA's probably did what they did because they thought they could get away with it. They knew that an adult wouldn't stand for that, but a kid probably would just go with it.
They'd probably have to report the IDB to DOT too. I'd really cause a ruckus with DOT if UA didn't satisfy me after they were notified.
Jul 26, 2005, 6:32 pm
#7
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Never mind. I checked on the flights from DEN to MTJ on 7/22/05 and there were no cancellations.
Sounds like someone at UX (SKYWEST) has some splainin to do.
Sounds like someone at UX (SKYWEST) has some splainin to do.
Jul 26, 2005, 6:34 pm
#8
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Even if it was weather-related, I would think IM regulations would prevent them from being accomodated as they were...
Jul 26, 2005, 6:37 pm
#9
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Originally Posted by Superguy
Wasn't weather. The OP said:
"The reason for the denied boarding given was "weight and balance" issues (due, I suppose to the very high temperatures in Montrose.)"
Doesn't matter what he theorized ... weight and balance isn't weather.
"The reason for the denied boarding given was "weight and balance" issues (due, I suppose to the very high temperatures in Montrose.)"
Doesn't matter what he theorized ... weight and balance isn't weather.
Jul 26, 2005, 6:38 pm
#10
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Originally Posted by Superguy
Yes, UA definitely owes under the IDB rules.
They should have been given a hotel and food until the next day. Should have gotten a $600 voucher if they were delayed more than 6 hours, which sounds like the case.
Call UA and raise hell. I would.
They should have been given a hotel and food until the next day. Should have gotten a $600 voucher if they were delayed more than 6 hours, which sounds like the case.
Call UA and raise hell. I would.
Contact UA, be polite yet assertive, and tell them the two pax were IDB'ed, and ask how do you go about getting your check.
Jul 26, 2005, 6:39 pm
#11
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Note that the OP posted about travel from DEN to MTJ, not the other way around, so weight and balance shouldn't affect MTJ operations since they plane is landing at MTJ, not taking off from MTJ. Is that right?
Last edited by UnitedSkies; Jul 26, 2005 at 6:41 pm
Jul 26, 2005, 6:39 pm
#12
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Originally Posted by Superguy
"The reason for the denied boarding given was "weight and balance" issues (due, I suppose to the very high temperatures in Montrose.)".
Hello McFly (dcgators)! READ the post ...
Let UA know this immediately. There is no reason to leave minors traveling alone off a flight and in an airport sleeping room overnight.
Jul 26, 2005, 6:42 pm
#13
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Originally Posted by channa
Wrong. You described VDB compensation. They're entitled to IDB compensation, which is 2 x the fare paid (one-way) up to $400 in cash. If UA wants to settle up with a higher amount in voucher, and that's acceptable to them, fine. But IDBs are paid out in cash.
I got IDB'd in FRA and was offered $600 plus hotel and food. I took two SWU's and a free upgrade instead though.
Jul 26, 2005, 6:44 pm
#14
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Originally Posted by SEA_Tigger
Even if it was weather-related, I would think IM regulations would prevent them from being accomodated as they were...
But honestly, even if they weren't Unaccompanied Minors, I tend to believe that a good GA should not let 2 minors be stranded overnight without any assistance.
Jul 26, 2005, 6:46 pm
#15
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Originally Posted by Superguy
Where'd that come from? I've never heard of that.
I got IDB'd in FRA and was offered $600 plus hotel and food. I took two SWU's and a free upgrade instead though.
I got IDB'd in FRA and was offered $600 plus hotel and food. I took two SWU's and a free upgrade instead though.
It's U.S. law. FRA is not U.S., so that wouldn't apply. EU laws would in FRA, and they're even more generous.
