Wife Checking In Before Me - Diamond Benefits
Dec 2, 2022, 3:30 am
#1
Original Poster
Join Date: Jul 2018
Location: SFO
Posts: 487
Wife Checking In Before Me - Diamond Benefits
I have a reservation at the Conrad Manila booked for Dec 2-7. Due to my flight schedule change, I will be arriving 5AM on Dec 5th.
Since my wife flew out before me, she checked-in as the secondary guest. The front desk agent told her that she will not get my diamond benefits (breakfast, lounge access) until the day that I arrive to the hotel.
Is this how the policy works? Sorry not familiar with Hilton as I normally stay with Hyatt (which never gave me this issue)
Since my wife flew out before me, she checked-in as the secondary guest. The front desk agent told her that she will not get my diamond benefits (breakfast, lounge access) until the day that I arrive to the hotel.
Is this how the policy works? Sorry not familiar with Hilton as I normally stay with Hyatt (which never gave me this issue)
Dec 2, 2022, 5:22 am
#2
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,343
The Hilton terms and conditions say:
Many hotels would grant the benefits to your wife in this situation, but she isn't entitled to them. If she herself is gold or diamond then that's a different story.
Otherwise you could book a room in your name and put anyone in the world as the second guest, and they could get diamond benefits without you ever turning up.
Hilton Honors members must be the registered, paying and staying guest to qualify for on-property benefits. Member benefits are not transferable to any other individual.
Many hotels would grant the benefits to your wife in this situation, but she isn't entitled to them. If she herself is gold or diamond then that's a different story.
Otherwise you could book a room in your name and put anyone in the world as the second guest, and they could get diamond benefits without you ever turning up.
Dec 2, 2022, 5:35 am
#4
Original Poster
Join Date: Jul 2018
Location: SFO
Posts: 487
The Hilton terms and conditions say:
Many hotels would grant the benefits to your wife in this situation, but she isn't entitled to them. If she herself is gold or diamond then that's a different story.
Otherwise you could book a room in your name and put anyone in the world as the second guest, and they could get diamond benefits without you ever turning up.
Many hotels would grant the benefits to your wife in this situation, but she isn't entitled to them. If she herself is gold or diamond then that's a different story.
Otherwise you could book a room in your name and put anyone in the world as the second guest, and they could get diamond benefits without you ever turning up.
Dec 2, 2022, 5:39 am
#5
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,459
Dec 2, 2022, 3:28 pm
#6
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,963
Your wife should not have told them you were arriving 3 days later. Simply saying "my husband will arrive later today" would have done the trick. I would also have included her name as a second guest in the reservation and included a note in the special requests saying she would be the one checking in.
Dec 2, 2022, 6:06 pm
#7
Original Poster
Join Date: Jul 2018
Location: SFO
Posts: 487
Your wife should not have told them you were arriving 3 days later. Simply saying "my husband will arrive later today" would have done the trick. I would also have included her name as a second guest in the reservation and included a note in the special requests saying she would be the one checking in.
i reached out to the floor manager and she made an exception, so wife will get the diamond benefits
Dec 2, 2022, 8:24 pm
#8
Join Date: Nov 2019
Location: SW Florida
Programs: DL Gold, HHDiamond, IHG Plat Regular Joe Everywhere Else
Posts: 538
That is great news, glad you got that done for her.