More than 4 months for a refund?
Aug 11, 2022, 6:45 am
#1
Original Poster
Join Date: Mar 2015
Programs: Hyatt Lifetime Globalist, Marriott Gold, BA Gold
Posts: 670
More than 4 months for a refund?
Our flight back from Lyon on Easter Monday was cancelled a weekk beefore (nightmare with no other one available and 2 little boys).
Following a complaint the EUR1000 for EU261 were paid in a few days but still no refund for the tickets despite several calls to the Gold line...
Is that normal?
What can I do?
Thanks!
Following a complaint the EUR1000 for EU261 were paid in a few days but still no refund for the tickets despite several calls to the Gold line...
Is that normal?
What can I do?
Thanks!
Aug 11, 2022, 8:19 am
#2
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 1,977
Our flight back from Lyon on Easter Monday was cancelled a weekk beefore (nightmare with no other one available and 2 little boys).
Following a complaint the EUR1000 for EU261 were paid in a few days but still no refund for the tickets despite several calls to the Gold line...
Is that normal?
What can I do?
Thanks!
Following a complaint the EUR1000 for EU261 were paid in a few days but still no refund for the tickets despite several calls to the Gold line...
Is that normal?
What can I do?
Thanks!
Aug 11, 2022, 9:08 am
#3
Join Date: Sep 2019
Location: London, UK
Programs: BAEC Silver
Posts: 136
Probably unlikely for you though worth posting on the off chance. I had a similar situation and waited over 6 months for a refund. Found out the card on file was different, so hence it was being rejected. Once update with my new card details refund was pretty instant.
Aug 11, 2022, 9:52 am
#4
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
If you asked for a refund and not rerouting, etc then gold line can check and advise what happened with the refund request. it is possible that your cc details has an issue or something else but the agent should be aware of that.
If the answer is that it's still in the queue, then contact your cc provider and ask for a chargeback. In my opinion is not normal for a refund to take 4 months. However if there is a problem and the agent has to fix it then I would wait an another 2 weeks, then just chargeback with the cc. if that fails and you sure you didn't take a flight and asked for a refund, etc then MCOL.
If the answer is that it's still in the queue, then contact your cc provider and ask for a chargeback. In my opinion is not normal for a refund to take 4 months. However if there is a problem and the agent has to fix it then I would wait an another 2 weeks, then just chargeback with the cc. if that fails and you sure you didn't take a flight and asked for a refund, etc then MCOL.
Aug 11, 2022, 10:50 am
#5
Join Date: Jan 2010
Programs: Ba gold, gha black
Posts: 277
I filed for a claim end of April for two cancelled flights of less than 14 days notice, was 13 days 12 hours.. BA said it was greater than 14 days and still waiting despite numerous chasers.. Really really rubbish and i know they have 100000s to deal with, but come on.
Aug 11, 2022, 10:57 am
#6
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
I filed for a claim end of April for two cancelled flights of less than 14 days notice, was 13 days 12 hours.. BA said it was greater than 14 days and still waiting despite numerous chasers.. Really really rubbish and i know they have 100000s to deal with, but come on.
Aug 12, 2022, 2:31 pm
#8
Company Representative, BA Refunds
Join Date: Mar 2020
Location: Manchester
Programs: BA Executive Club
Posts: 141
There is almost no refund backlog at present, not has been for a while, so long waits like this suggests it has somehow got lost.
Please PM me the PNR and i will look on Monday. Sorry it has taken so long.
Please PM me the PNR and i will look on Monday. Sorry it has taken so long.
