Long Story involving cancelled AA Avios redemption
Jun 30, 2022, 7:34 am
#1
Original Poster
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Long Story involving cancelled AA Avios redemption
Are you sitting comfortably I want to tell you a story, and hopefully a bit of sage advice.
My son and I was enjoying a nice holiday in Antigua which was a 2-4-1 LHR -JFK with a redemption on AA JFK-ANU-JFK and another 2 days in NYC before the return. 4 hours before the ANU-JFK and after we had booked out of the hotel AA cancelled the flight. The only rebooking option was for 2 days later arriving after the JFK-LHR flight, and with no hotel and a car to return. I tried calling the Gold line to see what options were available to us. After 30mins on hold and around £75 of roaming charges I hung up. (no I don't have Skype).The only option I had was to book us direct ANU-LGW reward flight. I have cancelled online the return JFK-LHR and that's going through the process. Where do we stand with the AA redemption are we entitled to a refund of and taxes for the unused flight. And what if any redress will I have if any with BA re my out of pocket expenses and the use of redemption due to being unable to contact BA rebook us on the ANU-LGW flight loss of 2 days Holiday and one night JFK hotel costs.
If you have made it this far well done!
Thanks in advance for any input.
John.
My son and I was enjoying a nice holiday in Antigua which was a 2-4-1 LHR -JFK with a redemption on AA JFK-ANU-JFK and another 2 days in NYC before the return. 4 hours before the ANU-JFK and after we had booked out of the hotel AA cancelled the flight. The only rebooking option was for 2 days later arriving after the JFK-LHR flight, and with no hotel and a car to return. I tried calling the Gold line to see what options were available to us. After 30mins on hold and around £75 of roaming charges I hung up. (no I don't have Skype).The only option I had was to book us direct ANU-LGW reward flight. I have cancelled online the return JFK-LHR and that's going through the process. Where do we stand with the AA redemption are we entitled to a refund of and taxes for the unused flight. And what if any redress will I have if any with BA re my out of pocket expenses and the use of redemption due to being unable to contact BA rebook us on the ANU-LGW flight loss of 2 days Holiday and one night JFK hotel costs.
If you have made it this far well done!
Thanks in advance for any input.
John.
Jun 30, 2022, 9:28 am
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Well you're not in a good place here, since ANU to JFK on AA is definitely not covered by EC261. BA may have rebooked you had you got through (so you really do need to put Skype on your phone, it's a fairly basic thing to do). Since EC261 doesn't apply, your best bet is to complain to AA - they may give you a $50 voucher for future AA travel. BAEC should refund the Avios and taxes for the AA cancelled service. And to reclaim any other losses via insurance.
Jun 30, 2022, 9:42 am
#3
Join Date: Dec 2013
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It looks like you got a result finding reward availability on ANU to LGW. Many thread on here about itineraries being on different tickets and the risks we take by doing them.
At least your flight from JFK to LHR would have been covered by BWC so you will get your money back for this.
Jun 30, 2022, 10:39 am
#5
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Jun 30, 2022, 12:12 pm
#6
Original Poster
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Jun 30, 2022, 12:13 pm
#7
Original Poster
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
Skype will be on my phone from now on..... I used to get roaming with 3 until they cancelled all but europe.
Jun 30, 2022, 12:17 pm
#8
Original Poster
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
Well you're not in a good place here, since ANU to JFK on AA is definitely not covered by EC261. BA may have rebooked you had you got through (so you really do need to put Skype on your phone, it's a fairly basic thing to do). Since EC261 doesn't apply, your best bet is to complain to AA - they may give you a $50 voucher for future AA travel. BAEC should refund the Avios and taxes for the AA cancelled service. And to reclaim any other losses via insurance.
John
Jun 30, 2022, 1:26 pm
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Ah, that's the wrong way to see it, in my opinion. You probably can live your life without Skype (and the alternatives) quite happily, it is a cumbersome way to stay in touch. It's for when that world falls apart that you need Skype (etc) so it's the sort of thing you have ready for the situations you can't predict.