AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Nov 9, 2020, 10:18 am
#1
Original Poster
Join Date: May 2007
Location: Vancouver, BC
Programs: Aeroplan 35K, Hertz Gold
Posts: 1,289
AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
I'm able to login to the new Aeroplan page but still unable to book travel on points.
https://www.aircanada.com/aeroplan/member/dashboard
https://www.aircanada.com/aeroplan/member/dashboard
Nov 9, 2020, 10:26 am
#2
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
I'm able to login to the new Aeroplan page but still unable to book travel on points.
https://www.aircanada.com/aeroplan/member/dashboard
https://www.aircanada.com/aeroplan/member/dashboard
Its past noon - aka 12 noon - Eastern and with Google Chrome the page does not even load.
And why when typing in aeroplan.com out of habit would a simple forward to aircanada.com/aeroplan not be done? So. Weird.
Nov 9, 2020, 10:45 am
#3
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Typing in aeroplan.com takes me to
https://www.aircanada.com/ca/en/aco/home/aeroplan.html
(not that the Aeroplan page is very functional yet)
Nov 9, 2020, 11:07 am
#4
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Typing in aeroplan.com takes me to
https://www.aircanada.com/ca/en/aco/home/aeroplan.html
(not that the Aeroplan page is very functional yet)
https://www.aircanada.com/ca/en/aco/home/aeroplan.html
(not that the Aeroplan page is very functional yet)
Nov 9, 2020, 11:17 am
#6
Join Date: Jun 2014
Programs: NEXUS GE, TSA-Pre, AC E50K
Posts: 398
Nov 9, 2020, 1:11 pm
#7
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Anyone else lost AQD that had been posted before the change of site? I had $2,500 AQD from a UFP purchase that I'm quite certain had posted a while ago that is now gone
This is not the classic AQD-to-zero issue, as the rest of my AQD is there. Just the UFP AQD that seem to be gone.
This is not the classic AQD-to-zero issue, as the rest of my AQD is there. Just the UFP AQD that seem to be gone.
Nov 9, 2020, 1:46 pm
#9
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
There seems to be no option to export the activity page to Excel/csv/etc, unlike in the past. That's a disappointing change if that's to be permanent.
Nov 9, 2020, 2:00 pm
#10
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
Thanks for pointing this out.
I also looked at the two year time period but the activity only goes back to beginning of March 2020. There is nothing in January and February when most of my AQM and AQD would have shown up. I also am missing AQD for flight passes at least. Just wondering if the UFP missing AQD has to do with the suspension of the pass (at least in my case) whereas the regular flight passes are extended but still active?
Where do the AQD show up for each segment flown or flight pass purchased--should it be in the drop down arrow to the right of each entry?
I agree that it would be great to get back the export function!
I also looked at the two year time period but the activity only goes back to beginning of March 2020. There is nothing in January and February when most of my AQM and AQD would have shown up. I also am missing AQD for flight passes at least. Just wondering if the UFP missing AQD has to do with the suspension of the pass (at least in my case) whereas the regular flight passes are extended but still active?
Where do the AQD show up for each segment flown or flight pass purchased--should it be in the drop down arrow to the right of each entry?
I agree that it would be great to get back the export function!
Nov 9, 2020, 2:05 pm
#11
Join Date: Sep 2013
Location: YYC
Programs: AC SE MM, IHG Diamond, National Exec Elite
Posts: 394
Anyone else lost AQD that had been posted before the change of site? I had $2,500 AQD from a UFP purchase that I'm quite certain had posted a while ago that is now gone
This is not the classic AQD-to-zero issue, as the rest of my AQD is there. Just the UFP AQD that seem to be gone.
This is not the classic AQD-to-zero issue, as the rest of my AQD is there. Just the UFP AQD that seem to be gone.
Nov 9, 2020, 2:13 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
I have a spreadsheet, but in 2 minutes of selecting and unselecting rows I couldn't get within $80 of the amount shown.
Maybe I'll try to figure it out later.
Maybe I'll try to figure it out later.
Nov 9, 2020, 2:16 pm
#14
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
