AA award redemption on QR - Flight Cancelled any rights?
Jun 13, 2021, 6:51 pm
#1
Original Poster
Join Date: Jun 2021
Programs: AA, UA, UR, MR
Posts: 4
AA award redemption on QR - Flight Cancelled any rights?
I have a flight for next week from LAX to LHE , Business class, on Qatar (QR) confirmed using AA miles. Less then a week prior to departure I received a flight cancellation email and contacted AA to rebook. They have been unable to and have only offered to redeposit the miles. Tried to contact QR but they sent me back to AA since they were the originators and it was their miles. Do I have any rights in this case since I had a confirmed flight. I have been unable to find an available award seat, and booked non-refundable hotels and a car rental after my flight was confirmed. Now I am in a precarious position and am wondering what options I have. For those who would ask , taxes were paid on Chase Sapphire Reserve. Hoping some high flyers would know what to do. Thanks!
Jun 13, 2021, 10:17 pm
#3
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVP Gold 75K, CX Green
Posts: 734
For QR schedule changes, you can ask AA for the OW liaison desk who can request you to be accommodated - No guarantee though. Just ask the agent to request seats on a alternative date or routing (on QR)
If QR stopped flying to LHE, it would be hard for AA to rebook you.
If QR stopped flying to LHE, it would be hard for AA to rebook you.
Jun 14, 2021, 12:59 am
#4
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
I have a flight for next week from LAX to LHE , Business class, on Qatar (QR) confirmed using AA miles. Less then a week prior to departure I received a flight cancellation email and contacted AA to rebook. They have been unable to and have only offered to redeposit the miles. Tried to contact QR but they sent me back to AA since they were the originators and it was their miles. Do I have any rights in this case since I had a confirmed flight. I have been unable to find an available award seat, and booked non-refundable hotels and a car rental after my flight was confirmed. Now I am in a precarious position and am wondering what options I have. For those who would ask , taxes were paid on Chase Sapphire Reserve. Hoping some high flyers would know what to do. Thanks!
Last edited by mvoight; Jun 14, 2021 at 2:28 am
Jun 14, 2021, 5:44 am
#5
Join Date: Jul 2010
Location: BOS, SLC, LAX
Programs: AA EXP MM, UA Plat, DL Silver, SPG Titanium
Posts: 3,950
QR axed LHE through Jul 2.
BA has once weekly flights which could work, but the best option if you want to keep the ticket you have is probably to take QR to a different hub - DXB probably, or maybe try BAH or RUH or something - and then buy a ticket on someone else to get you the rest of the way.
Or, drive 4 hours from ISB to LHE.
BA has once weekly flights which could work, but the best option if you want to keep the ticket you have is probably to take QR to a different hub - DXB probably, or maybe try BAH or RUH or something - and then buy a ticket on someone else to get you the rest of the way.
Or, drive 4 hours from ISB to LHE.
