Compensation for missed connection and next flight next day
Jun 13, 2021, 11:25 am
#1
Original Poster
Join Date: Apr 2006
Programs: UA, AA, WN, JB, Hilton Honors, Starwood
Posts: 426
Compensation for missed connection and next flight next day
Hi,
My original flight is delayed due to a crew issue. This will cause me a missed connection, which was the last flight of the day.
SWA is providing me an overnight stay and getting me on a flight tomorrow.
Has anyone experienced this, and if so did you receive any other compensation besides a hotel?
thank you
My original flight is delayed due to a crew issue. This will cause me a missed connection, which was the last flight of the day.
SWA is providing me an overnight stay and getting me on a flight tomorrow.
Has anyone experienced this, and if so did you receive any other compensation besides a hotel?
thank you
Jun 13, 2021, 8:35 pm
#2
Join Date: Oct 2002
Location: TOL
Posts: 741
Seems fair to me. You could ask for a couple of meal vouchers. Might get some RR points if you complain to customer relations but I wouldn't expect any more than that. WN has no obligation to get you anywhere at a particular time or on a particular day.
Jun 13, 2021, 11:17 pm
#3
Join Date: Apr 2007
Location: Central US
Programs: WN CP, HHonors, Hyatt Platinum, IHG Premier,LaQuinta Elite, Amtrak
Posts: 452
WN may not have a legal obligation, but in past we have received LUV vouchers for various amounts ($100-200) when flights were excessively late due to WN type issues (maintenance, crew not rested, etc.) This is WN being proactive on customer service. When its a weather delay somewhere downline, however, in our experience there is no compensation.
Jun 14, 2021, 8:26 am
#5
Join Date: Jul 2013
Posts: 5,813
I was going to post something asking for any recent compensation for delays.
Wednesday I had a flight delayed 2 1/2 hours and a plane change because someone ran into the cargo door with the luggage ramp. At first they sid it would be a "few minutes" the they said "we need to do some paper work" them they said we had to change planes.
I've never had that kind of paperwork take less than 45 minutes. I was wondering if I could expect a voucher and if so how much.
Wednesday I had a flight delayed 2 1/2 hours and a plane change because someone ran into the cargo door with the luggage ramp. At first they sid it would be a "few minutes" the they said "we need to do some paper work" them they said we had to change planes.
I've never had that kind of paperwork take less than 45 minutes. I was wondering if I could expect a voucher and if so how much.
Jun 14, 2021, 9:14 am
#6
Join Date: May 2005
Posts: 4,870
I was going to post something asking for any recent compensation for delays.
Wednesday I had a flight delayed 2 1/2 hours and a plane change because someone ran into the cargo door with the luggage ramp. At first they sid it would be a "few minutes" the they said "we need to do some paper work" them they said we had to change planes.
I've never had that kind of paperwork take less than 45 minutes. I was wondering if I could expect a voucher and if so how much.
Wednesday I had a flight delayed 2 1/2 hours and a plane change because someone ran into the cargo door with the luggage ramp. At first they sid it would be a "few minutes" the they said "we need to do some paper work" them they said we had to change planes.
I've never had that kind of paperwork take less than 45 minutes. I was wondering if I could expect a voucher and if so how much.
Jun 14, 2021, 10:35 am
#7
Join Date: Jul 2001
Location: Norman, Oklahoma
Programs: Southwest A List Preferred, Bonvoy Platinum, Hyatt Globalist, American Airlines Gold
Posts: 694
Two years ago, I had a flight from OKC to Houston that had to circle for a bit due to weather. We ended up landing in Dallas to refuel, and by the time we had done that, we could fly straight to Houston and land. A day later, I got an email apologizing for the inconvenience with an attached $25 LUV voucher. I was shocked. Southwest isn't as stingy as some people claim, and I certainly don't think that I was owed anything. It was completely weather.
Jun 14, 2021, 12:27 pm
#8
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
It seems to me that you never get vouchers when "deserved" (routinely 3-4 hours late during the schedule meltdown year of 2013) but pop up when you least expect them.
About 8 Junes ago, THREE last-of-the-day flights into ISP (from 3 FL cities) where turned around moments from landing and diverted to BWI due to inoperative runway lights at ISP. The plan was to keep everyone in the few A gate below the main food concourse (airport was empty at 11pm) for the night and continue the flights at daybreak. As I high tailed it out of there for a company paid hotel, I heard announcements of "baggage will not be offloaded", "refunds will not be given if you make your way home another way" & "we hope to find water and blankets for you".
Anywhoodles, a voucher for $85 and an apology for the less than stellar hospitality at BWI showed about a week later. I can only imagine the night the MCO planeload had...
About 8 Junes ago, THREE last-of-the-day flights into ISP (from 3 FL cities) where turned around moments from landing and diverted to BWI due to inoperative runway lights at ISP. The plan was to keep everyone in the few A gate below the main food concourse (airport was empty at 11pm) for the night and continue the flights at daybreak. As I high tailed it out of there for a company paid hotel, I heard announcements of "baggage will not be offloaded", "refunds will not be given if you make your way home another way" & "we hope to find water and blankets for you".
Anywhoodles, a voucher for $85 and an apology for the less than stellar hospitality at BWI showed about a week later. I can only imagine the night the MCO planeload had...
Jun 14, 2021, 7:01 pm
#9
Join Date: May 2014
Posts: 1,868
On my trip this past week, they gave us two hours notice when they switched our flight 45 minutes earlier because of an anticipated misconnect. The anticipated delay disappeared, but they could not get us back our good boarding positions and we'd already rushed away from the lounge because we did not understand what was going on. We took the earlier flight and got there just fine, so I didn't intend to do anything except complain here.
But then, on the return, we received at least a dozen different flight change notices via email between the two legs home - several were for the first leg, which was first delayed two hours and then reverted, and then again! We showed up on time and the gate agents expressed surprise - they could only see the delays that were posting for the second leg. I'm not totally surprised, the app wasn't notifying either of us - if I hadn't been checking that email, I'd have been blissfully unaware of whatever was stuttering in their backend. Fwiw, that second leg delay thankfully shank to 'only' a couple hours - we got home after 2a but we did indeed make it home.
All things considered, I don't exactly think I'm due compensation - but of the four delays/issues we've experienced this year, ALL of them were Southwest's issues, and all were handled poorly. I haven't sat down to wordsmith a way describe all this in a manner that will provide them helpful feedback, but I will soon.
But then, on the return, we received at least a dozen different flight change notices via email between the two legs home - several were for the first leg, which was first delayed two hours and then reverted, and then again! We showed up on time and the gate agents expressed surprise - they could only see the delays that were posting for the second leg. I'm not totally surprised, the app wasn't notifying either of us - if I hadn't been checking that email, I'd have been blissfully unaware of whatever was stuttering in their backend. Fwiw, that second leg delay thankfully shank to 'only' a couple hours - we got home after 2a but we did indeed make it home.
All things considered, I don't exactly think I'm due compensation - but of the four delays/issues we've experienced this year, ALL of them were Southwest's issues, and all were handled poorly. I haven't sat down to wordsmith a way describe all this in a manner that will provide them helpful feedback, but I will soon.
Jun 14, 2021, 7:11 pm
#10
Join Date: May 2014
Posts: 1,868
It seems to me that you never get vouchers when "deserved" (routinely 3-4 hours late during the schedule meltdown year of 2013) but pop up when you least expect them.
About 8 Junes ago, THREE last-of-the-day flights into ISP (from 3 FL cities) where turned around moments from landing and diverted to BWI due to inoperative runway lights at ISP. The plan was to keep everyone in the few A gate below the main food concourse (airport was empty at 11pm) for the night and continue the flights at daybreak. As I high tailed it out of there for a company paid hotel, I heard announcements of "baggage will not be offloaded", "refunds will not be given if you make your way home another way" & "we hope to find water and blankets for you".
Anywhoodles, a voucher for $85 and an apology for the less than stellar hospitality at BWI showed about a week later. I can only imagine the night the MCO planeload had...
About 8 Junes ago, THREE last-of-the-day flights into ISP (from 3 FL cities) where turned around moments from landing and diverted to BWI due to inoperative runway lights at ISP. The plan was to keep everyone in the few A gate below the main food concourse (airport was empty at 11pm) for the night and continue the flights at daybreak. As I high tailed it out of there for a company paid hotel, I heard announcements of "baggage will not be offloaded", "refunds will not be given if you make your way home another way" & "we hope to find water and blankets for you".
Anywhoodles, a voucher for $85 and an apology for the less than stellar hospitality at BWI showed about a week later. I can only imagine the night the MCO planeload had...
Last edited by synergistic; Jun 14, 2021 at 9:56 pm
Jun 14, 2021, 9:47 pm
#12
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Delays or Involuntary Cancellations. If a Passenger’s scheduled transportation is canceled, terminated, or delayed before the Passenger has reached his/her final destination as a result of a flight cancellation, Carrier-caused missed connection, flight delay, or omission of a scheduled stop, Carrier will either transport the Passenger at no additional charge on another of Carrier’s flights, refund the fare for the unused transportation in accordance with the form of payment utilized for the Ticket, or provide a credit for such amount toward the purchase of future travel.
Jun 14, 2021, 9:51 pm
#13
Suspended
Join Date: Feb 2020
Posts: 1,501
Correct, but that's WN explaining what will happen IF they can't get you to your destination at a particular time/day, and the reasons that may not happen.
If airlines had no obligation to get anyone anywhere at a particular time or date they'd just sell everyone open tickets, give a schedule of flights, and everyone just shows up at the airport on the day they feel like flying.
If airlines had no obligation to get anyone anywhere at a particular time or date they'd just sell everyone open tickets, give a schedule of flights, and everyone just shows up at the airport on the day they feel like flying.