"future bookings" on BA a mess.
#1
Original Poster
Join Date: Jul 2019
Programs: British Airways
Posts: 58
"future bookings" on BA a mess.
I don't know if this already been addressed before: As BA is basically unable due to coronus to keep any of the flights alive I got a lot of cancellations. What works fine is to rebook them on to another date, also that the vouchers can now be redeemed online is a big relief not only for BA customer service system. But what I get on their website and also on my Apple and android apps is a complete mess: Not only that all the cancelled flights are still there at the moment it is even not possible to use the "manage your booking" properly as it only shows the flights but neither a seat nor anything else can be seen or amended.
As I work in IT I have an idea why this is happening but overall BA should really rebuild its web appearance as not only "future bookings" are full of errors and mistakes.
As I work in IT I have an idea why this is happening but overall BA should really rebuild its web appearance as not only "future bookings" are full of errors and mistakes.
#2
Suspended
Join Date: Jun 2008
Posts: 2,246
BA may be waiting for central reservation systems that it has no control of to be improved, prior to introducing its own IT improvements. Although if it doesn’t, it’s disappointing that this problem wasn’t tidied up some time ago.
Last edited by FlyerTalker39574; Aug 13, 2020 at 5:16 am
#3
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,227
it has been like this for ages.
- cancelled bookings still appearing and even pushing reminders on mobile
- sometimes you log in and NONE of the bookings appear
- changed bookings appear but sometimes with wrong destinations--originally i had a DUB-LHR ticket cancelled and re-booked LHR-BCN...still shows are DUB-LHR departing last april
#5
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,407
It’s crap, it’s been like this since forever, and I very much doubt it will ever change. They’ll just waste time and money on another homepage refresh that makes the site even less useable.
Last edited by Swanhunter; Aug 13, 2020 at 6:15 am
#6
Join Date: Sep 2009
Location: 30 miles from London
Programs: BAEC Gold, MUCCI, Elite Fan of MO, ALL Accor Live Gold
Posts: 1,480