fliegwech

I don't know if this already been addressed before: As BA is basically unable due to coronus to keep any of the flights alive I got a lot of cancellations. What works fine is to rebook them on to another date, also that the vouchers can now be redeemed online is a big relief not only for BA customer service system. But what I get on their website and also on my Apple and android apps is a complete mess: Not only that all the cancelled flights are still there at the moment it is even not possible to use the "manage your booking" properly as it only shows the flights but neither a seat nor anything else can be seen or amended.
As I work in IT I have an idea why this is happening but overall BA should really rebuild its web appearance as not only "future bookings" are full of errors and mistakes.

FlyerTalker39574

BA may be waiting for central reservation systems that it has no control of to be improved, prior to introducing its own IT improvements. Although if it doesn’t, it’s disappointing that this problem wasn’t tidied up some time ago.

VSLover

it has been like this for ages.

• cancelled bookings still appearing and even pushing reminders on mobile
• sometimes you log in and NONE of the bookings appear
• changed bookings appear but sometimes with wrong destinations--originally i had a DUB-LHR ticket cancelled and re-booked LHR-BCN...still shows are DUB-LHR departing last april

these are not coronavirus related issues, they have been persistent for as long as i can recall but we all know the entire BA experience online or mobile is in shambles generally.

mikeyfly

When viewing "my bookings" on APP it's easy to know which ones are cancelled / redundant and which are live - they say "Add Executive Club Number" for those cancelled

Swanhunter

It’s crap, it’s been like this since forever, and I very much doubt it will ever change. They’ll just waste time and money on another homepage refresh that makes the site even less useable.

Grande Annee

sunshinebob

Its not that good...