Expense hotel stay due to flight cancellation
Aug 12, 2020, 10:16 am
#1
Original Poster
Join Date: May 2011
Location: Edinburgh
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Posts: 759
Expense hotel stay due to flight cancellation
Hello,
I am just off to the phone to British Airways Gold Line. My Warsaw-London flight has got cancelled so have been given an option of full refund or changing the flights.
I want to change the flight to the later flight however will miss my connection ( on the same booking) to Edinburgh. And the next connection is the following day.
The agent on the phone said they cannot guarentee that BA will pay the expenses for my night stay at a hotel in London Heathrow due to the high number of cancellations happening.
Do you think BA will pay this hotel stay? Do they have to? And what budget are we looking at? Hilton is around Ł100 and Sofitel T5 is at Ł125 currently (Ł150 with breakfast!)
I am just off to the phone to British Airways Gold Line. My Warsaw-London flight has got cancelled so have been given an option of full refund or changing the flights.
I want to change the flight to the later flight however will miss my connection ( on the same booking) to Edinburgh. And the next connection is the following day.
The agent on the phone said they cannot guarentee that BA will pay the expenses for my night stay at a hotel in London Heathrow due to the high number of cancellations happening.
Do you think BA will pay this hotel stay? Do they have to? And what budget are we looking at? Hilton is around Ł100 and Sofitel T5 is at Ł125 currently (Ł150 with breakfast!)
Aug 12, 2020, 10:35 am
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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This is a grey area and it depends a bit on how far off this is. In the past they have said before travel they won't give a refund if 2 weeks notice is given. But then at least for BAEC Gold cardholders they would in reality pay up to Ł200. So I would do two things: first check if a refund can get you home on KLM or whatever without the hassle. Then if it can't, pay up yourself for a hotel at a budget you find acceptable if it was your own money. Then send the bill into BA with a very short note and see if it gets paid. If BA refuse then you can try EC261 but there are arguments both ways on this and so you'd have to be up for that battle if it happens.
Aug 12, 2020, 11:17 am
#4
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Aug 12, 2020, 11:47 am
#7
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BA certainly has no obligations to pay for a hotel for an October change. Whether it might do so after the fact as a customer service gesture based on status is a different question.
If this is concerning, I would definitely rebook OA.
If this is concerning, I would definitely rebook OA.
Aug 12, 2020, 11:56 am
#8
Join Date: Aug 2010
Location: London Stratford, E7
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https://www.britishairways.com/en-gb...lines#schedule
Ask BA to reroute you via one world or another carrier as per last 2 policies other is a refund. IMO they wouldn’t pay for a hotel. (They didn’t for me but I was only Silver at the time]. .
Whilst inconvenient can you shift trip or cut it short /extend it. I think with flight cancellations going forward for the next 12-18 months this is going to be more of a problem and such issues are to be expected sadly.
Ask BA to reroute you via one world or another carrier as per last 2 policies other is a refund. IMO they wouldn’t pay for a hotel. (They didn’t for me but I was only Silver at the time]. .
Whilst inconvenient can you shift trip or cut it short /extend it. I think with flight cancellations going forward for the next 12-18 months this is going to be more of a problem and such issues are to be expected sadly.
Aug 12, 2020, 3:50 pm
#10
Join Date: Oct 2014
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There are a host of options open to them, especially if they are willing to look outside one world.
ryanair have 4 flights a week WMI to EDI, and by the end of october 2 flights week to GLA, but could mean a very early start. 6:30am from WMI would not be nice.
The quarantine countries today are unikely to be the quarantlne countries in october. If things carry on as they are Poland will be on the quarantine list before long.
Aug 12, 2020, 4:31 pm
#11
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Better question is whether any of the options are cheaper than the current BA e-ticket. If so, just cancel the BA ticket for a refund and purchase the new ticket on whatever carrier works best for you.
Aug 12, 2020, 5:58 pm
#12
Join Date: Apr 2018
Location: London
Programs: Gold at BA, Hilton and Radisson.
Posts: 586
Case: I had a Warsaw cancellation back in March. Re booked to the next day. Flew it last weekend and put in a claim for the last night of the hotel and it was promptly paid.
If BA does not want to pay the hotel for the forced overnight stay, then they should pay LOT, Austrian or Lufthansa to get you back to not need it.
Aug 13, 2020, 1:17 am
#13
Join Date: Jul 2018
Posts: 1,271
Originally Posted by EC261
1. In case of cancellation of a flight, the passengers concerned shall :... in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c) [hotel accommodation and transport]
Aug 13, 2020, 1:50 am
#14
Join Date: Dec 2008
Location: London
Posts: 319
https://www.britishairways.com/en-gb...lines#schedule
Ask BA to reroute you via one world or another carrier as per last 2 policies other is a refund. IMO they wouldn’t pay for a hotel. (They didn’t for me but I was only Silver at the time]. .
Whilst inconvenient can you shift trip or cut it short /extend it. I think with flight cancellations going forward for the next 12-18 months this is going to be more of a problem and such issues are to be expected sadly.
Ask BA to reroute you via one world or another carrier as per last 2 policies other is a refund. IMO they wouldn’t pay for a hotel. (They didn’t for me but I was only Silver at the time]. .
Whilst inconvenient can you shift trip or cut it short /extend it. I think with flight cancellations going forward for the next 12-18 months this is going to be more of a problem and such issues are to be expected sadly.