Anyone experience any recent difficulty with OLCI?
Jul 12, 2020, 11:09 pm
#1
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Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
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Posts: 17,217
Anyone experience any recent difficulty with OLCI?
I'm flying MSY-DFW-LAX tomorrow. Tickets paid for by credit card and issued several weeks ago. There are no other flights on the PNR (i.e., no international segments that might mess up OLCI). Sticker upgrades have cleared. Seats are assigned. I've tried several times using the app and the website to check in, and each time I get an error message indicating that I need to check in at the airport. I know a lot of people get worried when OLCI doesn't work -- I'm not one of them -- but I'm just curious, since I don't recall the last time I had an OLCI issue that did not involve an international itinerary, whether anyone else has had any recent issues.
Jul 13, 2020, 8:11 am
#3
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Location: KHOU/KIAH
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I periodically have a patch of OLCI issues. Lasts a few weeks worth of flights and returns to normal.
Then again, I am one of the people who gets "randomly selected" for screening, so it may be TSA and not AA. I just don't have a sample size on other airlines to tell.
Then again, I am one of the people who gets "randomly selected" for screening, so it may be TSA and not AA. I just don't have a sample size on other airlines to tell.
Jul 13, 2020, 10:14 am
#5
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Jul 13, 2020, 10:15 am
#6
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Jul 13, 2020, 12:38 pm
#7
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The official explanation: a glitch.
When I arrived at MSY, I first went to a kiosk. (Why is it that some people using the kiosks insist on parking their luggage in front of an adjacent kiosk?) No luck. I got an error message indicating I had to check in with an agent.
I went to the priority line, where the agent pulled up my reservation but couldn’t check me in. He said that as far as he could see everything was in order, but the system wouldn’t let him check me in.
So he asked a colleague to help. She said that as far as she could see everything was in order, but the system wouldn’t let her check me in.
So he called the help desk. The help desk said that as far as they could see everything was in order, but the system wouldn’t let them check me in.
So the help desk called the help desk’s help desk, and the help desk’s help desk turned whatever knobs and opened whatever valves were necessary to allow the agent to print my BPs. Pre-check printed properly and no SSSSS. No “random” selection for secondary TSA screening.
The moment the help desk’s help desk did whatever it was they did I received a text informing me of my upgrade, which had cleared yesterday, so perhaps that was clogging the pipes somehow.
When I arrived at MSY, I first went to a kiosk. (Why is it that some people using the kiosks insist on parking their luggage in front of an adjacent kiosk?) No luck. I got an error message indicating I had to check in with an agent.
I went to the priority line, where the agent pulled up my reservation but couldn’t check me in. He said that as far as he could see everything was in order, but the system wouldn’t let him check me in.
So he asked a colleague to help. She said that as far as she could see everything was in order, but the system wouldn’t let her check me in.
So he called the help desk. The help desk said that as far as they could see everything was in order, but the system wouldn’t let them check me in.
So the help desk called the help desk’s help desk, and the help desk’s help desk turned whatever knobs and opened whatever valves were necessary to allow the agent to print my BPs. Pre-check printed properly and no SSSSS. No “random” selection for secondary TSA screening.
The moment the help desk’s help desk did whatever it was they did I received a text informing me of my upgrade, which had cleared yesterday, so perhaps that was clogging the pipes somehow.
