Possibility of refund after voucher?
#1
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Possibility of refund after voucher?
Before the US Gov direction to airlines to give refunds, AA told me only a voucher was possible when they cancelled my reservation. Now that the flight has been cancelled, can I call back in with the PNR and request they convert my voucher into a refund? Not a huge deal since i'll end up using an AA voucher anyway, but just curious. Thx.
#2
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Short answer: Yes.
Longer answer: Everyone affected should read the DOT Warning Letter. It does not change what has been existing law for a long time (back to 2011 in its present form), e.g. that a carrier must, on request, refund a ticket when it cancels or substantially delays a flight. What is new is that DOT has given carriers which were only offering vouchers the opportunity to avoid enforcement actions if, having denied a refund, they reach out to the passenger and offer a refund.
https://www.transportation.gov/sites...3%202020_0.pdf
If your flight was cancelled, you asked for a refund and were denied a refund and then issued a credit, you should reach out to AA, pointing this out and asking that in light of its prior denial of a refund, it now issue a refund (and revoke the voucher). In the event that you do not have your refund in 7 days, initiate a chargeback with your credit card issuer (bank) and also file a complaint with DOT,.
I would not accept a voucher unless it came with a substantial premium above a refund. It all depends on where you live and where you fly. Who knows who will fly what routes and on what schedule. Cash can be used for anything. AA vouchers are for AA tickets. What if DL or UA becomes the dominant carrier in your market?
Longer answer: Everyone affected should read the DOT Warning Letter. It does not change what has been existing law for a long time (back to 2011 in its present form), e.g. that a carrier must, on request, refund a ticket when it cancels or substantially delays a flight. What is new is that DOT has given carriers which were only offering vouchers the opportunity to avoid enforcement actions if, having denied a refund, they reach out to the passenger and offer a refund.
https://www.transportation.gov/sites...3%202020_0.pdf
If your flight was cancelled, you asked for a refund and were denied a refund and then issued a credit, you should reach out to AA, pointing this out and asking that in light of its prior denial of a refund, it now issue a refund (and revoke the voucher). In the event that you do not have your refund in 7 days, initiate a chargeback with your credit card issuer (bank) and also file a complaint with DOT,.
I would not accept a voucher unless it came with a substantial premium above a refund. It all depends on where you live and where you fly. Who knows who will fly what routes and on what schedule. Cash can be used for anything. AA vouchers are for AA tickets. What if DL or UA becomes the dominant carrier in your market?
#3
Join Date: Oct 2002
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Before the US Gov direction to airlines to give refunds, AA told me only a voucher was possible when they cancelled my reservation. Now that the flight has been cancelled, can I call back in with the PNR and request they convert my voucher into a refund? Not a huge deal since i'll end up using an AA voucher anyway, but just curious. Thx.
#4
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It isn't clear from the OP. He says, "when they [AA] cancelled my reservation."
I guess the question to OP is: who cancelled the reservation (ticket)? If AA cancelled, then #2 above is correct. If OP asked AA to cancel the reservation (ticket), then indeed he is not entitled to a refund.
Perhaps OP could clarify.
I guess the question to OP is: who cancelled the reservation (ticket)? If AA cancelled, then #2 above is correct. If OP asked AA to cancel the reservation (ticket), then indeed he is not entitled to a refund.
Perhaps OP could clarify.
#5
Join Date: Dec 2017
Posts: 413
It isn't clear from the OP. He says, "when they [AA] cancelled my reservation."
I guess the question to OP is: who cancelled the reservation (ticket)? If AA cancelled, then #2 above is correct. If OP asked AA to cancel the reservation (ticket), then indeed he is not entitled to a refund.
Perhaps OP could clarify.
I guess the question to OP is: who cancelled the reservation (ticket)? If AA cancelled, then #2 above is correct. If OP asked AA to cancel the reservation (ticket), then indeed he is not entitled to a refund.
Perhaps OP could clarify.
#6
Join Date: Aug 2007
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Posts: 572
A slight change to OP's situation
Related to OP's post, but slightly different. What if I have a voucher from a canceled flight under the COVID policy, and I use that voucher to book a new ticket. If AA cancels the new flight (that I paid for with the voucher) would I be able to get a refund back to my credit card since it is a "canceled" flight? I'm guessing there's something that says that the airlines just have to refund back to the original purchase method versus saying the airline must "give a cash refund."
#7
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The something is in #2 above. Read the Warning Letter posted at the link.
It simply requires a refund. If you pay with a credit card, a refund would be to a credit card. If you pay with a voucher, it is a voucher. If you pay with miles, it is miles. Anything else is not a refund, although nothing precludes it if you are willing to accept it.
It simply requires a refund. If you pay with a credit card, a refund would be to a credit card. If you pay with a voucher, it is a voucher. If you pay with miles, it is miles. Anything else is not a refund, although nothing precludes it if you are willing to accept it.
#8
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So if OP’s itin was cancelled due to airline-initiated cancellation as oppose to OP cancelling first and then AA cancelled flight subsequently, refund should have been an option in the first place unless OP got a misinformed agent.
#9
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Time to get refund voucher
Its been well over three weeks for three refunds I requested as vouchers and when calling AA they keep saying its still showing in the system as queued up for processing. How long does that take them nowadays to process? I understand there are a lot of requests, but my other refund from 3 weeks ago made it through when others didnt?
#10
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This is exactly why one should not cancel until close in. It is more important now because there are so many more cancellations than usual, but it has always been the case that waiting is better because cancellations & schedule changes mean refunds rather than funny money.
#11
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It's no surprise that AA is mentioned often, because they are the most resistant to cash refunds. The advice "to ensure that they comply is to use the term “original form of payment” in your request. E.g. “American has canceled my flight, and I’d like to have the ticket refunded to the original form of payment.”
#12
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We still do not have an answer to the simple question of whether AA cancelled the flight(s) or whether OP cancelled them.
If the former, this is a surprising thread because according to many, AA is doing an efficient and fast jobs of granting and then processing refunds. If the latter, it goes without saying that neither the COC nor DOT rule require a refund and whether a refund is due is a matter for the fare rules of the specific ticket.
If the former, this is a surprising thread because according to many, AA is doing an efficient and fast jobs of granting and then processing refunds. If the latter, it goes without saying that neither the COC nor DOT rule require a refund and whether a refund is due is a matter for the fare rules of the specific ticket.
#13
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It's no surprise that AA is mentioned often, because they are the most resistant to cash refunds. The advice "to ensure that they comply is to use the term “original form of payment” in your request. E.g. “American has canceled my flight, and I’d like to have the ticket refunded to the original form of payment.”
Last edited by seawolf; Apr 7, 2020 at 1:03 pm Reason: Typo with LX
#14
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It's no surprise that AA is mentioned often, because they are the most resistant to cash refunds. The advice "to ensure that they comply is to use the term “original form of payment” in your request. E.g. “American has canceled my flight, and I’d like to have the ticket refunded to the original form of payment.”
#15
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