DOT ruling and canceled flight compensation
Apr 4, 2020, 11:17 pm
#1
Original Poster
Join Date: Jul 2007
Posts: 5
DOT ruling and canceled flight compensation
Last week, we had four flights canceled (one would be canceled, we would rebook for the next day, then they would cancel that one, etc.) and returned home 2 days later than originally scheduled from Mexico. Does the DOT ruling about compensation for canceled or significantly delayed flights apply to our situation? Initial contact with American says they will or offer anything for our troubles. Thoughts?
Apr 4, 2020, 11:31 pm
#2
Join Date: Apr 2006
Location: St. Louis, MO
Programs: AA EXP, 1MM; HH Gold; IHG Platinum
Posts: 148
No, by taking the later flights you agreed to accept their rebooking (as opposed to not taking the flight and requesting a refund). The DOT letter applies to passengers who are rebooked or rescheduled and decline to accept the new itinerary.
Apr 5, 2020, 7:17 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There is no ruling about compensation. It is best to simply read the Warning Letter issued by DOT:
https://www.transportation.gov/sites...3%202020_0.pdf
As you can see, it simply requires that if the carrier cancels your flight, you may have a refund. If you choose to accept a rebooking, a voucher, or anything else, that is your sole option.
US law does not provide for compensation in the case of delays & cancellations.
https://www.transportation.gov/sites...3%202020_0.pdf
As you can see, it simply requires that if the carrier cancels your flight, you may have a refund. If you choose to accept a rebooking, a voucher, or anything else, that is your sole option.
US law does not provide for compensation in the case of delays & cancellations.
Apr 5, 2020, 10:35 am
#4
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Last week, we had four flights canceled (one would be canceled, we would rebook for the next day, then they would cancel that one, etc.) and returned home 2 days later than originally scheduled from Mexico. Does the DOT ruling about compensation for canceled or significantly delayed flights apply to our situation? Initial contact with American says they will or offer anything for our troubles. Thoughts?
Apr 5, 2020, 11:18 am
#5
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
https://saleslink.aa.com/en-US/docum...funds_Only.pdf
https://saleslink.aa.com/en-US/docum...nformation.pdf
