Rebooking refundable rate day of check-in to get lower price
Feb 27, 2020, 9:26 pm
#1
Original Poster
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 723
Rebooking refundable rate day of check-in to get lower price
I have a stay tomorrow that is booked at the Member Rate. I noticed that the rate has dropped from where I’d originally booked. The cancellation policy is 24 hours.
Can I modify the reservation at the lower rate with no penalty? Of course I’d do this by modifying the existing reservation as opposed to cancelling and creating a new reservation.
Can I modify the reservation at the lower rate with no penalty? Of course I’d do this by modifying the existing reservation as opposed to cancelling and creating a new reservation.
Feb 27, 2020, 10:31 pm
#2
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,835
I have a stay tomorrow that is booked at the Member Rate. I noticed that the rate has dropped from where I’d originally booked. The cancellation policy is 24 hours.
Can I modify the reservation at the lower rate with no penalty? Of course I’d do this by modifying the existing reservation as opposed to cancelling and creating a new reservation.
Can I modify the reservation at the lower rate with no penalty? Of course I’d do this by modifying the existing reservation as opposed to cancelling and creating a new reservation.
I’ve tried making modifications several times and it doesn’t let me at all. I wish Hyatt’s interface allowed it as it’d be much easier.
Since its likely over 24 hours since you made the reservation too you can’t do a Best Rate Guarantee change either.
Last edited by Matt4200; Feb 27, 2020 at 10:37 pm
Feb 27, 2020, 11:46 pm
#3
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 738
You can always ask at check-in. If they know what they are doing (and that is not always the case), they have the flexibility to change the rate.
"Hey, I noticed there is a less expensive rate today for that room. Can you change it to the cheaper rate?"
I guess it is possible that the online rate doesn't show up in their system at the hotel, but I've been successful when I've asked.
"Hey, I noticed there is a less expensive rate today for that room. Can you change it to the cheaper rate?"
I guess it is possible that the online rate doesn't show up in their system at the hotel, but I've been successful when I've asked.
Feb 27, 2020, 11:50 pm
#4
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,559
I have a stay tomorrow that is booked at the Member Rate. I noticed that the rate has dropped from where I’d originally booked. The cancellation policy is 24 hours.
Can I modify the reservation at the lower rate with no penalty? Of course I’d do this by modifying the existing reservation as opposed to cancelling and creating a new reservation.
Can I modify the reservation at the lower rate with no penalty? Of course I’d do this by modifying the existing reservation as opposed to cancelling and creating a new reservation.
But there is no reason you should get a penalty, as you are not canceling and reservation number remains.
Last edited by 59Impala; Feb 28, 2020 at 12:47 am
Feb 28, 2020, 12:10 am
#5
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,835
If you change the existing reservation I do not see any problem, question is more if the lower rate will show during the process. You may have to select another room type, confirm reservation and change again back to the original room type. I do that regularly, but admit not within the 24 hours.
But there is no reason you should get a penalty, as you are not canceling and reservation number remains.
But there is no reason you should get a penalty, as you are not canceling and reservation number remains.
Feb 28, 2020, 12:49 am
#6
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG
Posts: 4,559
If there’s no cancelation penalty I just don’t see a possible reason not to cancel and rebook though it seems easiest. The only scenario in which I’d keep the reservation is if the property pre-confirmed me into a Suite then rebooking it looks like a new reservation and they may allocate it someone else who booked sooner (so to speak). Other than that...
I meant to write „do not“... have edited my original post.
Feb 28, 2020, 4:46 am
#8
Original Poster
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 723
If there’s no cancelation penalty I just don’t see a possible reason not to cancel and rebook though it seems easiest. The only scenario in which I’d keep the reservation is if the property pre-confirmed me into a Suite then rebooking it looks like a new reservation and they may allocate it someone else who booked sooner (so to speak). Other than that...
Feb 28, 2020, 4:51 am
#9
Original Poster
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 723
If you do not (edited ...) change the existing reservation I do not see any problem, question is more if the lower rate will show during the process. You may have to select another room type, confirm reservation and change again back to the original room type. I do that regularly, but admit not within the 24 hours.
But there is no reason you should get a penalty, as you are not canceling and reservation number remains.
But there is no reason you should get a penalty, as you are not canceling and reservation number remains.
I agree that there doesn’t seem to be a reason I’d get a penalty. And I suppose that even if I did pay the one-night penalty, it’d really just be the difference between the original rate and the lower rate I changed to (thus effectively taking me back to my original rate). Or at least that’s what I’d argue.
Feb 28, 2020, 5:32 am
#10
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,158
Just call ... I've done this many times and there's never been an issue adjusting the rate to the lower amount. Making the change at check-in may work, but I've been told it wasn't possible to make the change at more than one property. I'm sure it could have been done if I escalated to a manager, but the amount I'd have saved wasn't worth aggravating my wife by making her wait to get into the room :-)
Feb 28, 2020, 2:07 pm
#12
Original Poster
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 723