Flight change to protect customer. How would that impact PQP ?
#1
Original Poster
Join Date: Sep 2010
Posts: 417
Flight change to protect customer. How would that impact PQP ?
In the past when it was MQM and it was simple. Now with PQP I'm curious what happens.
Example A
Origional Flight from YUL > LAX Direct as type cancelled because of mechanical issues (Would have been 2470 MQMs)
United protects me and routes me YUL>IAH>LAX on same fare type. New MQM is 2950MQM.
I would do nothing and get the higher MQMs
Now with PQP if the YUL to IAH to LAX was a higher "cost" would I get the increased PQP amount? What if it was less? Would I get less PQP?
Example B
Origional Flight fromYUL>IAH>LAX but my flight to IAH is delayed that I'd miss the LAX connect and they put me on a direct (Would have been 2950 MQMs)
United protects me and routes me on same fare type YUL > LAX New MQM is 2470 MQM
Typically I would call and they would credit me the MQM that I should have received on my origional fare.
Now with PQP the direct flight is probably a more expensive fare. Woul they give me the increased PQP amount?
Example C
Origional Flight from YUL > LAX Direct as type cancelled because of mechanical issues (Would have been 2470 MQMs)
United protects me and routes me YUL>IAH>LAX on same fare type. New MQM is 2950MQM
I would do nothing and get the higher MQMs
Now with PQP what if there were not the same type of S fare for example and they booked me as a Y. Would I get the higher PQP/Multiplier/Etc?
Example A
Origional Flight from YUL > LAX Direct as type cancelled because of mechanical issues (Would have been 2470 MQMs)
United protects me and routes me YUL>IAH>LAX on same fare type. New MQM is 2950MQM.
I would do nothing and get the higher MQMs
Now with PQP if the YUL to IAH to LAX was a higher "cost" would I get the increased PQP amount? What if it was less? Would I get less PQP?
Example B
Origional Flight fromYUL>IAH>LAX but my flight to IAH is delayed that I'd miss the LAX connect and they put me on a direct (Would have been 2950 MQMs)
United protects me and routes me on same fare type YUL > LAX New MQM is 2470 MQM
Typically I would call and they would credit me the MQM that I should have received on my origional fare.
Now with PQP the direct flight is probably a more expensive fare. Woul they give me the increased PQP amount?
Example C
Origional Flight from YUL > LAX Direct as type cancelled because of mechanical issues (Would have been 2470 MQMs)
United protects me and routes me YUL>IAH>LAX on same fare type. New MQM is 2950MQM
I would do nothing and get the higher MQMs
Now with PQP what if there were not the same type of S fare for example and they booked me as a Y. Would I get the higher PQP/Multiplier/Etc?
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,844
A little mixed metaphor here -- MQM were for non-UA programs, UA used PQM
PQMs is a dead metric and not longer used by UA.
On rerouting on a UA ticket and *A carriers, your PQPs will not change. just like PQDs did not. These are based on what you paid. regardless if rebooked into a higher fare class.
If you get routed off of *A in the case of Irrops / INVOL, then you need to request Original Routing Credit (ORC)
PQF may or may not change depending on the routing -- again if post lower than purchase routing, ask for ORC
Lifetime miles is another metric some are concerned about and if moved off of UA metal, it may post lower -- once again ORC to fix.
PQMs is a dead metric and not longer used by UA.
On rerouting on a UA ticket and *A carriers, your PQPs will not change. just like PQDs did not. These are based on what you paid. regardless if rebooked into a higher fare class.
If you get routed off of *A in the case of Irrops / INVOL, then you need to request Original Routing Credit (ORC)
PQF may or may not change depending on the routing -- again if post lower than purchase routing, ask for ORC
Lifetime miles is another metric some are concerned about and if moved off of UA metal, it may post lower -- once again ORC to fix.
Last edited by WineCountryUA; Feb 20, 2020 at 11:42 am Reason: lifetime miles
#3
Original Poster
Join Date: Sep 2010
Posts: 417
Thank you!
I'm just thinking if I can increase the PQP during IRROP/INVOL taking advantage of a bad situation. Is there a way?
I know it happens 2-3 times a year and I will be about 2000PQP short of Gold :/ (I fly domenstic around 65 segments a year)
I'm just thinking if I can increase the PQP during IRROP/INVOL taking advantage of a bad situation. Is there a way?
I know it happens 2-3 times a year and I will be about 2000PQP short of Gold :/ (I fly domenstic around 65 segments a year)
#4
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,844
PQPs on an 016 UA ticket is what you paid. If you got re-issued an non 016 ticket, the posted PQPs might be higher or lower (mileage & fare class based), could be either -- ORC would give what the original ticket was.
Once things have posted, you can then decide what to do. But things like rebooking in a higher fare class with PQM multipliers are gone.
Paid upgrades now count for PQPs
#5
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,395
I have gotten slightly more PQDs than I paid on multiple occasions due to IRROPS. However, there's no strategy for it; it's just a matter of what UA's computer comes up with after rebooking. I suspect it would only happen on connecting flights.
#6
Original Poster
Join Date: Sep 2010
Posts: 417
How much higher?
#7
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,410
Mid-trip reissues tend to mess up the calculation, yes. With ORC you at least get the higher amount of the two (choose whether to ask for ORC).
#10
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,395
For PQD purposes, fare class isn't relevant, but I don't remember being pushed into a different fare class anyway. The computers just got confused about how much credit to allocate to each leg, and I ended up with more than 100%.
#11
Join Date: Jun 2014
Programs: UA MM
Posts: 4,122
To keep this in perspective, your PQP for a trip is going to be solely based on what you actually paid for the ticket. Yes, there might be an odd exception due to an IIRPOP but I can't recall getting a different PQP when that happened to me.
#12
Join Date: Jul 2008
Location: IAH, YYC
Programs: UA 1K
Posts: 753
I’ve had this happen already this year. Ticket was in K and re-issued in Y (this was a non 016 ticket). There isn’t really any way to know if or when this might happen, so if it does then it’s just good luck, and maybe better compensation than a 15% off base fare coupon from AC
#13
Original Poster
Join Date: Sep 2010
Posts: 417
Here is another question.
If I booked a very cheap W fare in economy and I'm only getting 100PQFs on 2 segments
1)
If I do a switch to a different flight 24hrs in advanced on checkin, would it be possible to go for a higher fare (when I check online for next day the PQF are in the 8xx level) and get higher PQF or will the system use what I booked not what I flew?
2) If I change flight at ticketing? to an earlier flight? (Same story as above)
3) If I change the flight at the gate? to an earlier flight? (Same story as above)
Thank you
If I booked a very cheap W fare in economy and I'm only getting 100PQFs on 2 segments
1)
If I do a switch to a different flight 24hrs in advanced on checkin, would it be possible to go for a higher fare (when I check online for next day the PQF are in the 8xx level) and get higher PQF or will the system use what I booked not what I flew?
2) If I change flight at ticketing? to an earlier flight? (Same story as above)
3) If I change the flight at the gate? to an earlier flight? (Same story as above)
Thank you
#14
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,395
1)
If I do a switch to a different flight 24hrs in advanced on checkin, would it be possible to go for a higher fare (when I check online for next day the PQF are in the 8xx level) and get higher PQF or will the system use what I booked not what I flew?
2) If I change flight at ticketing? to an earlier flight? (Same story as above)
3) If I change the flight at the gate? to an earlier flight? (Same story as above)
Thank you
If I do a switch to a different flight 24hrs in advanced on checkin, would it be possible to go for a higher fare (when I check online for next day the PQF are in the 8xx level) and get higher PQF or will the system use what I booked not what I flew?
2) If I change flight at ticketing? to an earlier flight? (Same story as above)
3) If I change the flight at the gate? to an earlier flight? (Same story as above)
Thank you
However, reading between the lines, I suspect you're asking if a flight change would reissue your ticket using the lowest currently-available fare but without charging you more, and the answer to that is no.