Email Reservation Confirmation Issue
Jan 22, 2020, 9:12 am
#1
Original Poster
Join Date: Sep 2012
Location: SEA
Programs: AS MVPG & BoardRoom
Posts: 289
Email Reservation Confirmation Issue
In recent weeks, since the New Year, I no longer receive reservation confirmation emails after making reservations on the App. It has occurred six times in a row.
I contacted Bonvoy CS for help but they could offer none. I searched my Account page for some type of toggle for email notifications but could not find a solution.
Suggestions appreciated.
I contacted Bonvoy CS for help but they could offer none. I searched my Account page for some type of toggle for email notifications but could not find a solution.
Suggestions appreciated.
Jan 22, 2020, 11:07 am
#2
Join Date: May 2013
Location: South Texas
Programs: Hilton Diamond, Hyatt Glob, AA EXP, Marriott Tit
Posts: 277
Same issue. Figured I would check FT to see if others had this problem. A search brings up this thread from last year but I don't see a solution. Not receiving confirmation emails anymore
Jan 22, 2020, 12:50 pm
#5
Original Poster
Join Date: Sep 2012
Location: SEA
Programs: AS MVPG & BoardRoom
Posts: 289
Jan 22, 2020, 6:03 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I get them consistently for both reservations and cancellations, although it can take anywhere from an hour to overnight for them to show up.
Jan 22, 2020, 6:37 pm
#7
Original Poster
Join Date: Sep 2012
Location: SEA
Programs: AS MVPG & BoardRoom
Posts: 289
And come to think of it, I did not receive a cancellation notice with my recent cancellation.
I think I will bring this concern up with CS once more.
Thank you
Jan 23, 2020, 10:55 am
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
For a while I wasn't consistently getting email confirmations and then my Ambassador said that the problem was my response to the purpose of travel question. Apparently Starriott was deciding not to send business confirmations to the email address I had on file, which is my personal email.
Feb 6, 2020, 4:15 pm
#9
Original Poster
Join Date: Sep 2012
Location: SEA
Programs: AS MVPG & BoardRoom
Posts: 289
Five more individual stays at various Marriott Brands and still no email “Reservation Confirmations” and four attempts at remedy with Customer Service.
It makes no difference whether I list “reason for stay” as Business or Personal.
All reservations made using the most current App version each time and using card on file and not points.
Quite disheartening.
It makes no difference whether I list “reason for stay” as Business or Personal.
All reservations made using the most current App version each time and using card on file and not points.
Quite disheartening.
Feb 6, 2020, 4:17 pm
#10
Original Poster
Join Date: Sep 2012
Location: SEA
Programs: AS MVPG & BoardRoom
Posts: 289
For a while I wasn't consistently getting email confirmations and then my Ambassador said that the problem was my response to the purpose of travel question. Apparently Starriott was deciding not to send business confirmations to the email address I had on file, which is my personal email.
thank you
Aug 2, 2023, 3:30 pm
#12
Join Date: Jan 2013
Posts: 1
Was this resolved for you guys?
I used to get confirmation emails and also plan reminder emails for hotel bookings from [email protected]. I wanted to unsubscribe from reminders and clicked on unsubscribe on 7/1 without realizing it is the same email for confirmation. Since this, I am not getting Confirmation emails.
Please note I get other emails Like folio, and security code emails for two-factor auth, etc..
Phone calls to customer care and emails have not resulted in a resolution. They just reply saying sent a reservation email please check without regard for the actual issue and never get those email as well.
Status - Platinum on bnonvoy.
I used to get confirmation emails and also plan reminder emails for hotel bookings from [email protected]. I wanted to unsubscribe from reminders and clicked on unsubscribe on 7/1 without realizing it is the same email for confirmation. Since this, I am not getting Confirmation emails.
Please note I get other emails Like folio, and security code emails for two-factor auth, etc..
Phone calls to customer care and emails have not resulted in a resolution. They just reply saying sent a reservation email please check without regard for the actual issue and never get those email as well.
Status - Platinum on bnonvoy.
Aug 2, 2023, 5:39 pm
#13
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,519
It happened to me for several weeks in a row. I thought I wasn't getting my confirmation emails, but realized they were going straight into the trash bin. I guess I somehow accidentally blocked the sender [email protected].
On my Apple device, I went into Settings > Mail > Blocked and then I scrolled through the long list of blocked contacts until I found the Marriott address and unblocked it. I am now getting my confirmation emails again.
Welcome to FT!
On my Apple device, I went into Settings > Mail > Blocked and then I scrolled through the long list of blocked contacts until I found the Marriott address and unblocked it. I am now getting my confirmation emails again.
Welcome to FT!