Voucher Booking problem
Jan 22, 2020, 7:57 am
#1
Original Poster
Join Date: Feb 2014
Programs: BAEC Gold
Posts: 285
Voucher Booking problem
Hi,
I booked a return flight LHR-SIN using my Lloyd’s Avios upgrade voucher which I decided to change yesterday. I amended the return leg over the phone and paid the service fee and some extra tax. I selected my seat online etc. Today , I receive a message from Avios saying that they can’t make the booking as it’s over 12 months the from the date of the original booking which was 05 Nov 2019. This is not great as I have since booked onward fares. Any suggestions? It seems like something that should have been flagged up by their system yesterday.
On the assumption that they dont sort this out, can I cancel both legs and reuse the voucher to book the flights I want assuming award availability is still there?
Thanks for any thoughts.
I booked a return flight LHR-SIN using my Lloyd’s Avios upgrade voucher which I decided to change yesterday. I amended the return leg over the phone and paid the service fee and some extra tax. I selected my seat online etc. Today , I receive a message from Avios saying that they can’t make the booking as it’s over 12 months the from the date of the original booking which was 05 Nov 2019. This is not great as I have since booked onward fares. Any suggestions? It seems like something that should have been flagged up by their system yesterday.
On the assumption that they dont sort this out, can I cancel both legs and reuse the voucher to book the flights I want assuming award availability is still there?
Thanks for any thoughts.
Jan 22, 2020, 8:25 am
#3
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
I can’t help you with the original question however it means not much to see the flight in the BA app. If you don’t do anything it either stays like this up until the flight or just get cancelled by the robots. If the booking has no e-tickets and I’m guessing that is the problem, you will not going to fly even if you turn up at the airport. If you booked this ticket with Avios and not with BA, the BA ticketing agent won’t even see how much you need to pay or how much did you pay etc. They will just tell you to call Avios and they have to sort it out.
I hope someone who knows more on the exact rules on the Lloyds voucher can advise you better what options if any you have.
I hope someone who knows more on the exact rules on the Lloyds voucher can advise you better what options if any you have.
Jan 23, 2020, 8:18 pm
#5
Original Poster
Join Date: Feb 2014
Programs: BAEC Gold
Posts: 285
This appears to have been resolved with Avios deciding to issue the ticket for 15 Dec booked in error. I suspect that the alternative, if I didn’t want to fly on another date within the voucher’s validity, was rebooking my original flight but that no longer has award availability so I presume would have cost Avios a lot of cash.