most rows blocked from advance seat reservation
Jan 21, 2020, 4:34 am
#1
Original Poster
Join Date: Jun 2007
Location: Helsinki, Finland
Programs: TK *G, BA Gold
Posts: 592
most rows blocked from advance seat reservation
On a recent flight and two upcoming flights my previous seat assigned has been randomly changed and the seat map shows the majority of economy rows blocked (with me in the middle of it all). Has anyone else seen this problem? reserving exit rows is now impossible even if contacting customer support.
Jan 21, 2020, 5:03 am
#2
Join Date: Sep 2006
Location: Helsinki, Finland
Programs: BA Gold (OWE), Bonvoy Gold, HH Diamond, PriorityPass, AX Plat
Posts: 526
On a recent flight and two upcoming flights my previous seat assigned has been randomly changed and the seat map shows the majority of economy rows blocked (with me in the middle of it all). Has anyone else seen this problem? reserving exit rows is now impossible even if contacting customer support.
Jan 21, 2020, 5:13 am
#3
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
I had the same issue recently. CS said it is a bug and will be fixed „soon“. Not even CS was able to assign seats, they said they are occupied which clearly they are not.
Jan 21, 2020, 5:41 am
#4
Join Date: Sep 2006
Location: Helsinki, Finland
Programs: BA Gold (OWE), Bonvoy Gold, HH Diamond, PriorityPass, AX Plat
Posts: 526
Interesting as for my outbound HEL-STO, also in August, I was able to choose an exit seat, no Y seats were occupied at all.
Jan 21, 2020, 5:43 am
#5
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
Jan 21, 2020, 6:01 am
#6
Original Poster
Join Date: Jun 2007
Location: Helsinki, Finland
Programs: TK *G, BA Gold
Posts: 592
I think it might be related to aircraft change since I had HEL-EDI return booked and the HEL-EDI seat reservations worked ok but EDI-HEL was changed from E90 -> A 319 and that suffered the large seat blocking issue.
Jan 21, 2020, 6:15 am
#7
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,171
Amadeus Altéa Departure control is working its magic.
Happened a lot when they first introduced it, perhaps someone did a reconfig and didn't get some parameter right?
Happened a lot when they first introduced it, perhaps someone did a reconfig and didn't get some parameter right?
Jan 21, 2020, 6:22 am
#8
Join Date: Nov 2012
Location: HEL
Programs: LH SEN
Posts: 517
Jan 21, 2020, 8:12 am
#9
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
I don't think the codeshare seat selection issue will be fixed as AY has no interest in fixing it.
-- has not changed since.
Jan 21, 2020, 10:13 am
#11
Join Date: Dec 2019
Programs: AY+
Posts: 212
I have similar experiences from a few domestic flights. The app has showed most of the seats occupied (like from row 3 to 10) and the plane has usually been half empty and no-one or only a few passengers sitting on occupied rows.
Jan 21, 2020, 11:09 am
#12
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
Could it be that this is intentional? Block the first few rows of Y, because they might be needed for J. (Although this theory doesn't really hold true for domestic flights...)
Jan 21, 2020, 11:43 am
#13
Join Date: Oct 2014
Location: HEL
Programs: BA G; AY Basic; HHonors G; Marriott S
Posts: 141
Jan 21, 2020, 11:59 am
#14
Join Date: Dec 2019
Programs: AY+
Posts: 212
it must be an IT thing. Have you checked expertflyer? Are the seats occupied there as well?
Jan 21, 2020, 2:05 pm
#15
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529