Plus Points upgrade tab display issues
#1
Original Poster
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
Plus Points upgrade tab display issues
So I have applied Plus Points for my son's travel and on the app it shows the requested Plus Points upgrade for both flights.
However, on the website I need to go into Plus Points Upgrades tab to see the reservation but it displays the wrong travel dates, i.e. shows the first flight a day earlier than the actual travel date but does show 20 Plus Points have been requested for both flights (outbound and return). If I then click on the actual reservation from the Plus Points Upgrades tab it only shows the upgrade request for the first (outbound) flight and not the second (return) flight.
Anyone else see this weird phenomena?
UA Digital Insider perhaps you could take a look?
However, on the website I need to go into Plus Points Upgrades tab to see the reservation but it displays the wrong travel dates, i.e. shows the first flight a day earlier than the actual travel date but does show 20 Plus Points have been requested for both flights (outbound and return). If I then click on the actual reservation from the Plus Points Upgrades tab it only shows the upgrade request for the first (outbound) flight and not the second (return) flight.
Anyone else see this weird phenomena?
UA Digital Insider perhaps you could take a look?
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
What do you see if you go to the standard reservation page? App and United.com website.
Are the dates correct?
Are both directions waitlisted?
Are the dates correct?
Are both directions waitlisted?
#3
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,943
So I have applied Plus Points for my son's travel and on the app it shows the requested Plus Points upgrade for both flights.
However, on the website I need to go into Plus Points Upgrades tab to see the reservation but it displays the wrong travel dates, i.e. shows the first flight a day earlier than the actual travel date but does show 20 Plus Points have been requested for both flights (outbound and return). If I then click on the actual reservation from the Plus Points Upgrades tab it only shows the upgrade request for the first (outbound) flight and not the second (return) flight.
Anyone else see this weird phenomena?
However, on the website I need to go into Plus Points Upgrades tab to see the reservation but it displays the wrong travel dates, i.e. shows the first flight a day earlier than the actual travel date but does show 20 Plus Points have been requested for both flights (outbound and return). If I then click on the actual reservation from the Plus Points Upgrades tab it only shows the upgrade request for the first (outbound) flight and not the second (return) flight.
Anyone else see this weird phenomena?
BTW, there is a related thread about PlusPoints display/clearing errors.
#4
Original Poster
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
On the website: as I mentioned I need to access the reservation from the Plus Points upgrades tab and it shows 12/18 for the outbound flight and it is blank for the return. I can see from another reservation that the date for the outbound flight should be reflected. The when I actually go into the reservation the outbound flight on 12/19 shows the flight is "Waitlisted" and when I hit "?" it shows 20 Plus Points have been requested. For the return flight on 1/2 it does not show it is waitlisted or an upgrade has been requested.
Hope that all makes sense of the nonsense I am seeing.
#5
Original Poster
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
I saw that but I thought that was about the display at the airport. I nearly posted there but this appears to be a different issue to me, but perhaps not.
#6
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
Attempting to discover if the website display of the reservation is wrong or if PlusPoints tab is the issue.
#7
Original Poster
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
Just enter the PNR and last names and you should be able to see the reservation. My Trips and if logged in "Find another trip", however you can do it without being logged in.
Attempting to discover if the website display of the reservation is wrong or if PlusPoints tab is the issue.
Attempting to discover if the website display of the reservation is wrong or if PlusPoints tab is the issue.
It will not let me attempt to Upgrade Cabin for the return flight even though there is nothing noting a Waitlist for the return flight.
The fare class is "S" for both flights so eligible for the upgrade.
I do not think that calling in is going to help me as it sounds like something UA IT needs to resolve
#8
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
Might be worth a call to make sure the ticket is properly scyn'ed. That has caused differences between app and website in the past.
Last edited by WineCountryUA; Dec 15, 2019 at 7:26 pm
#9
Original Poster
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
I asked her to synch the ticket and she said it was not needed....
I am thinking it may be better just to cancel the requests and start over again. I will wait until Monday in case it is just a weekend bug issue.
#10
Original Poster
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
It had not resolved itself today. So I canceled the PlusPoints upgrade request. I then reapplied the PlusPoints. The reservation now shows the upgrade waitlist on the web correctly for both flights.
However, the PlusPoints upgrade tab has again put in the wrong outbound date and has no return date for the return flight. So it is the Plus Points upgrade tab that is incorrect.
We will see what happens for the actual flight as the other thread on the visible display of the upgrade list is quite concerning.
However, the PlusPoints upgrade tab has again put in the wrong outbound date and has no return date for the return flight. So it is the Plus Points upgrade tab that is incorrect.
We will see what happens for the actual flight as the other thread on the visible display of the upgrade list is quite concerning.
#11
Original Poster
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
I am wondering if it is just me?
1. The outbound trip my son died at #1 on the upgrade list (Thursday, December 19) but it still shows Plus Points requested for the trip. So I am showing more Plus Points requested that are currently requested. I guess not a huge issue since they are never going to be used for the trip.
2. My son has another reservation on January 6 and I requested Plus Points upgrade for him and again the Plus Points upgrade tab shows it as requested for the day before (January 5). However, they do show the correct dates for my flights where I have requested Plus Points upgrades just not for my son's flights.
There is definitely something glitchy with the Plus Points upgrade tab.
1. The outbound trip my son died at #1 on the upgrade list (Thursday, December 19) but it still shows Plus Points requested for the trip. So I am showing more Plus Points requested that are currently requested. I guess not a huge issue since they are never going to be used for the trip.
2. My son has another reservation on January 6 and I requested Plus Points upgrade for him and again the Plus Points upgrade tab shows it as requested for the day before (January 5). However, they do show the correct dates for my flights where I have requested Plus Points upgrades just not for my son's flights.
There is definitely something glitchy with the Plus Points upgrade tab.
#12
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
Maybe it is just you. I had no trouble with my recent trip Dec. 4 - Dec. 15 with IAD-FRA and MUC-IAD segments upgrade from A fare, even with Plus Points conversion on day of travel.
My wife's reservation in Feb/Mar with R fare show Plus Points upgrade waitlist properly. I'm glad I haven't had to deal with the problems discussed.
My wife's reservation in Feb/Mar with R fare show Plus Points upgrade waitlist properly. I'm glad I haven't had to deal with the problems discussed.
#13
Original Poster
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,214
Maybe it is just you. I had no trouble with my recent trip Dec. 4 - Dec. 15 with IAD-FRA and MUC-IAD segments upgrade from A fare, even with Plus Points conversion on day of travel.
My wife's reservation in Feb/Mar with R fare show Plus Points upgrade waitlist properly. I'm glad I haven't had to deal with the problems discussed.
My wife's reservation in Feb/Mar with R fare show Plus Points upgrade waitlist properly. I'm glad I haven't had to deal with the problems discussed.
At least before I was able to cancel the request and reapply and it took, albeit with the wrong date. However, in checking today my son's reservation showed on my Plus Points tab as waitlisted (for the wrong date) and on his reservation nothing - no waitlist and not upgrade (even CPU). So I removed the request and his reservation then showed CPU eligible. So reapplied the Plus Points and the reservation still shows CPU eligible. The Plus Points request went into some void. I tried applying the Plus Points three times, all with the same result - confirmed and then nothing and the Plus Points not deducted. A couple of days ago it had shown the Plus Points upgrade request. I was checking today to see how many FC seats remained as was trying to assess the odds of him getting the upgrade as he died at #1 on the upgrade list on the outbound trip.
His other reservation also still shows the request on the Plus Points upgrade tab for the wrong date but the reservation does note the Plus Points upgrade request.
One of my Plus Points upgrade for a future flight went through and I received the e-mail this morning. So Plus Points are working fine for my reservations.
I have come to the conclusion that making Plus Points upgrade requests for others, even with the same last name and address, goes into some black hole oblivion. Very disappointing. I am okay if the upgrades do not come through but for the system to completely not work on upgrades for other people is wrong - just say you cannot use your Plus Points to upgrade other pax. Very frustrated so just going to stop applying Plus Points to his reservations. Venting over. Broken system.
#14
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,388
So I have applied Plus Points for my son's travel and on the app it shows the requested Plus Points upgrade for both flights.
However, on the website I need to go into Plus Points Upgrades tab to see the reservation but it displays the wrong travel dates, i.e. shows the first flight a day earlier than the actual travel date but does show 20 Plus Points have been requested for both flights (outbound and return). If I then click on the actual reservation from the Plus Points Upgrades tab it only shows the upgrade request for the first (outbound) flight and not the second (return) flight.
Anyone else see this weird phenomena?
However, on the website I need to go into Plus Points Upgrades tab to see the reservation but it displays the wrong travel dates, i.e. shows the first flight a day earlier than the actual travel date but does show 20 Plus Points have been requested for both flights (outbound and return). If I then click on the actual reservation from the Plus Points Upgrades tab it only shows the upgrade request for the first (outbound) flight and not the second (return) flight.
Anyone else see this weird phenomena?
XN saver award upgraded with 20 +P (XN->PN), cleared on booking. The agent says it's confirmed on the ticket and sync'ed properly.
But the PlusPoints details page on the Website has TWO lines for the one-way PNR trip: the first line for the day BEFORE the trip, the second line for the proper day. And both say "CONFIRMED" but +Ps "REQUESTED."
I talked to two GS agents and two MP supervisors. They insist the ticket and upgrade are fine, but the display system is wonky and things may or may not get displayed correctly before flight time.
Last edited by wxguy; Dec 26, 2019 at 3:58 pm