My 2000th room night at a Marriott at W Amsterdam. Not the "most memorable stay ever"
Dec 15, 2019, 2:01 pm
#1
Original Poster
Join Date: Sep 2001
Location: Woodstock, GA USA
Programs: Marriott Lifetime Titanium, Delta DM & 1MM, Hertz and Avis President's Circle
Posts: 906
My 2000th room night at a Marriott at W Amsterdam. Not the "most memorable stay ever"
The last night of my stay was my 2000th room night at a Marriott property. I had notified the hotel staff via the mobile app chat function and they told me it would be my most memorable stay ever. I don't really think my experience was up to that level. When we checked in, we were upgraded to a top-floor, jacuzzi suite. I have to say that we were not that impressed. The jacuzzi was barely big enough for one person, much less two. The room was small and cramped for a suite. I almost crashed my head into the roof supports near the bathroom sink several times. We had to get a hotel engineer to show us how to start the hot tub. There was no recognition of my 2000th night except for a generic greeting card. No champagne, chocolates, flowers, or anything similar. That's about what I expect on a routine business stay. We had issues on the second day with getting housekeeping to service our room which was never resolved that day. The gym in the property is a joke. I tried to go workout there and I had to step over other people just to get in the door. There were some bright spots. The staff in the W lounge were super nice and took good care of us. The front desk was friendly and accomodating. All in all, definitely not the "most memorable" experience in 26 years of being a Marriott elite.
The hot tub. Looks cool, but it's only 1.6 feet deep.
A nice view from the bed.
Skylights helped open up the room.
The bathroom sink. The back side is the "headboard" of the bed. The makeup light doesn't shut off on its own.
The soaking tub.
The bluetooth speaker.
The view of the room. The roof supports were only about 5.5 feet above the floor and you had to imitate Quasimodo to keep from banging your head.
The hot tub. Looks cool, but it's only 1.6 feet deep.
A nice view from the bed.
Skylights helped open up the room.
The bathroom sink. The back side is the "headboard" of the bed. The makeup light doesn't shut off on its own.
The soaking tub.
The bluetooth speaker.
The view of the room. The roof supports were only about 5.5 feet above the floor and you had to imitate Quasimodo to keep from banging your head.
Dec 15, 2019, 2:19 pm
#2
Original Poster
Join Date: Sep 2001
Location: Woodstock, GA USA
Programs: Marriott Lifetime Titanium, Delta DM & 1MM, Hertz and Avis President's Circle
Posts: 906
Recognizing an elite customer
Here's two examples of past recognition by Marriott properties. Both times I had a very nice suite upgrade. The Laguna Niguel is one of my favorites.
From the Ritz-Carlton Laguna Niguel. Note the Diet Cokes, a rare commodity at a Marriott property.
Happy hour in our suite at the J.W. Marriott San Francisco.
From the Ritz-Carlton Laguna Niguel. Note the Diet Cokes, a rare commodity at a Marriott property.
Happy hour in our suite at the J.W. Marriott San Francisco.
Dec 15, 2019, 2:21 pm
#4
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
I’ve stayed in this room before and basically agree with your evaluation. The fact that the jacuzzi isn’t constantly filled and running when the room is occupied was a huge fail for me, and yes it’s not really a suite at all.
Dec 15, 2019, 2:48 pm
#5
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
I want to like the W Amsterdam, but all of the rooms I’ve tried seem to have a bad case of “W design” (I.e. being borderline unusable for various reasons). I think that you nonetheless did pretty well in conniving out an extra upgrade on the basis of an arbitrary number of nights though, so personally I wouldn’t be complaining.
Dec 15, 2019, 3:56 pm
#6
Join Date: Jan 2010
Location: HSV
Programs: Hy Glob,Choice Dia, MR TIT,IHG SPR,HH Dia, Wyn Dia, UA Sil, WN Alis, Hert 5*, National EE
Posts: 1,188
Well you were entitled to nothing, you emailed the property and asked for an upgrade they gave you one, and then you trash them on a forum. Classy move...
Dec 15, 2019, 4:51 pm
#10
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Dec 15, 2019, 6:57 pm
#11
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,316
Dec 15, 2019, 7:09 pm
#12
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,407
I'm far beyond that and no hotel has ever done anything to celebrate my <round number>th night yet, although I did have some vague hope that a Starwood where I was a frequent guest would do something for the night that got me SPG LTP.
Dec 15, 2019, 7:28 pm
#13
Join Date: Jan 2016
Posts: 905
Maybe this is why hotels hate us ? ( .... “hate” is too strong, perhaps “ view us with a deep and abiding suspicion” would be a better characterisation...)
I ‘get’ the OP’s disappointment, but really it isn’t up to the property to put on a song and dance routine to celebrate. On the other hand it would be nice if Marriott were to do something to recognise these milestones: even an email noting it, with a few bonus points ( say 10,000...). Many of us are feeling unloved and it would be a nice gesture ( ...and Preferable to cheeseboard/ bags/ amenity kits)
I ‘get’ the OP’s disappointment, but really it isn’t up to the property to put on a song and dance routine to celebrate. On the other hand it would be nice if Marriott were to do something to recognise these milestones: even an email noting it, with a few bonus points ( say 10,000...). Many of us are feeling unloved and it would be a nice gesture ( ...and Preferable to cheeseboard/ bags/ amenity kits)
Dec 15, 2019, 7:44 pm
#14
Join Date: Aug 2018
Posts: 902
I got zilch from SPG during, or after, the stay that I made SPG LTP.